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Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Irvine, Lexington, Kyiv, Manila, Guadalajara and Berlin, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Reviews 25
Joannie
Feb 12,2024Working with the team that is in place is fantastic! Communication is open and having their techs part of our team is seamless to our clients. They provide our clients great customer service!
Maria M
Feb 09,2024Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers. I would not be successful without the help of my right hand, Anzhelika. Her willingness to embrace challenges with grace is truly groundbreaking. Her ability to charm our Partners, gather team feedback, and productivity are like no other. I absolutely trust Lika and her ability to run daily operations by my side. Not only is she our top Helpware agent, but she has become my amazing friend. Thank you Helpware and looking forward to many years together ahead! Maria
Charlotte
Feb 07,2024Helpware is a truly exceptional company. Our entire experience thus far has been smooth, with no hiccups, and there has always been excellent communication regarding any changes or updates. We are also extremely pleased with the performance of the recruited agents. Lesia, Zurab, and Oleks have been incredibly helpful. Thanks again!
Kyle Slemmer
Jan 30,2024Helpware has been excellent to work with since we partnered with them back in 2021. Their team is great with communication and they have a friendly, helpful staff. They have provided us with agents that far exceeded our expectations. We couldn't be happier with our choice in using them, and we make sure to always recommend them to others who are looking for help!
Ana
Sep 13,2023I wanted to highlight two key aspects that have greatly enhanced our experience with the company: Responsive Communication: Their quick responses have significantly improved our operational efficiency. The team's collaboration and proactive approach have positively impacted our workflow, showing a commitment to our success. Thank you for your excellent support.
LZ
Aug 21,2023The most unprofessional and uneducated sales approach I have ever experienced. If that's a view in to what they're like to work with, it's worth avoiding them
Karol
Aug 10,2023Helpware Team has sourced highly talented CSR candidate for our start-up. They were extremely helpful with the onboarding process, they communicate quick and clearly, are always ready to provide support, and with the new CSR my business is growing. Worth to recommend!
Caleb Helm
Jul 28,2023Helpware have been an excellent and reliable partner. The team are quick to respond and the performance has been great.
Cameron Ryther
Sep 30,2022Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.
Joannie Fowler
Sep 19,2022Great experience with Helpware! Supportive team from top to bottom! They know how to take care of our clients!
Joe Jaeger
Sep 16,2022Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs
Chris Newton
Jun 07,2022Helpware consistently exceeded expectations at a time when we needed it most. I was impressed with the team culture that enabled strong communication from executive level through the organization to the front-line agents (training, line management, quality, etc). Helpware delivered 500 agents per day and other targets to catalyze success. Their ability to scale support in a short period of time was remarkable.
Cathy Lawson
Feb 13,2022They are always very professional and prompt! I would highly recommend.
Noah McKeown
Sep 18,2021Helpware never ceased to exceed expectations. Their team of driven, empathetic, customer-focused, and innovative professionals adapted to our needs perfectly and provided our customers with the highest level of customer service they've ever experienced.
Lauren Ann Bundy
Aug 13,2021The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.
VIK
Jul 02,2021Not responsive No one responds to sales emails, I wanted to discover their services but no one bothered to respond Then finally when someone responded and scheduled a an e-meet, but never showed up Finally, sending me a mail that Can't join the meeting as has to attend meeting Sorry to say Very unprofessional !
Darrell West
Feb 21,2021We are a tech startup that has a very complex platform which requires technical expertise and top-tier support. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The Helpware team comprised of supervisors and agents provide first class service with a personable nature. Helpware provides weekly feedback in the form of management calls that allows us to critique every aspect of their performance. In addition to the excellent results, they are always looking to improve and are very receptive to client suggestions. This is a first class operation that is worth every dollar spent. I highly recommend Helpware to any business that is looking for a white glove solution.
Natalia
Dec 08,2020We have been using helpware for the last 3-4 years for frontline chat coverage. Their employees feel like they are our employees. The employees are dedicated and hardworking, they are trained and just as knowledgeable as my internal team. The company itself is always looking for ways to better assist us, sharing additional offerings, etc. We are currently onboarding additional team members to assist with phone coverage. A benefit I find is that the team provides a backup agent to cover vacations and sick days so we are not scrambling to find coverage in those cases, we just make sure the holidays are covered. Really happy with the relationship we have built and excited to see how the phone staff work out.
Elizabeth Pearson
Dec 02,2020Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building. Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.
548 Market St, 94104-5401, San Francisco, US
http://helpware.com
Civic Cruz
Feb 20,2024Helpware is great! I love working with this team. They are accommodating, understanding, and have good attention to detail. Their commitment to customer satisfaction through open communication channels fosters strong, long-term partnerships. For businesses seeking reliable BPO services, Helpware is a strategic choice for success.