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Reviews 23
MARTIN PARSONS
Feb 28,2025Very helpful and polite
Harry
Feb 25,2025Sam made this experience great by providing me detailed explanation of the flights and hotels. He also explained great attractions in the place. Thanks for the service and I will defo come back here.
Fiona
Feb 25,2025We contacted ViaHoliday directly to book a Groupon deal including flights and a hotel overlooking Barcelona's cathedral. By their own admission, ViaHoliday booked the wrong hotel - one by the same name but in an entirely different town in Spain. They have confirmed there's nothing they can do since the holiday booked was non-refundable. Had the holiday been booked as advertised, there would have been no need to cancel or refund our booking. This cannot be considered a serious or professional company. Beware!
andrew denney
Feb 18,2025Christopher was very helpful
James Mitchell
Feb 18,2025I just booked a trip to Budapest with Chris he was very professional and a great communicator. I’d be glad to book with him next time!
Susan B
Feb 13,2025Chris was very helpful and explained the different travel times we could travel. Making the experience easy and not stressful at all Thank you Chris!
Benita S
Feb 12,2025Christopher customer was good
Lena Mistry
Feb 10,2025Sam made my experience very easy and was very efficient thanks Sam Davies
Abdul Chowdhury
Jan 29,2025We book all our travel with Holiday merchant. They are always helpful, professional, and willing to give advice. Nothing is ever too much trouble. Their prices are always very competitive
growlandsaol.co.uk
Jan 28,2025Excellent and easy to deal with.
Namita
Jan 21,2025Hassle free travel, brilliant accommodation, overall a pleasant holiday, we would love to book again :)
Rajun Ahmed Chowdhury
Jan 10,2025I got a very good deal with this company and was very impressed by the service I recieved. They understood my requirements and found the perfect package for me and my family. Everything was very prompt and stress free. Will definitely recommend.
Amrit Mudher
Jan 10,2025Fantastic highly efficient service!
Edyta Boski
Oct 19,2024I bought through Wowcher 2night in Gdańsk for Christmas market. I spent 11 days to try get my money back. The last 4days they are ignoring my emails. Never had that experience it’s like stealing money. They offer was insufficient. First, I would have to pay twice the amount of money for better deal Second, I was losing one day of my holiday because you could not provide flights. Their salespeople even tried to push deals for another country what I did not want. Using AGGRESSIVE sales techniques. Eventually I declined the offer and didn’t redeem. Your company used misleading practices Under UK law I have right to request a full refund under the 14 day cooling off period. I will report this to Trading Standards and Ombudsman
Evesham Customer
Oct 08,2024Bought a mid week trip off WOWCHER to Gdańsk 10-12 December, flights 3 days/2 nights reduced to £79. I’ve bought off WOWCHER for years and had no reason to suspect anything. Unfortunately you have to redeem your voucher before they hit you with a real eye watering reality of your own stupidity for trusting them. HOLIDAYMERCHANT.CO.UK the supplier of the break then tells from an Asian call centre, who clearly do not wish to speak you, that I had bought STANDARD option . The flights provided made it impossible to enjoy the break promised. 1st day land in Poland 23:55hrs leaving 5 minutes of that day left. Then a 3 hour trip to our hotel IF there was transportation available so roughly arriving at our hotel 04:00hrs the next day. Then on the 3rd day our flight was 05:55hrs meaning we needed to be at the airport for 03:55hrs plus the fact it was a 3 hour journey according to the representative. So we’d have to leave approximately 00:55 that day to get to the airport. THIS is their example of a guaranteed 30hrs in the location (NOT THE DESTINATION) in order to get the BETTER flights it was going cost an extra £66 each. More expensive than the original priced holiday £129 reduced to £79. You are ONLY informed about this once you REDEEM your vouchers. They have taken money and offered me credit as opposed to a refund as the break is still available. I think this practice is morally corrupt. BE WARNED!
Jacob Brown
Jul 04,2024I tried to book a simple holiday to Caen with my family but I was nearly scammed by sites increasing the amount at the checkout on two other booking services so I tried here. Hazel has been extremely helpful in organizing it in all means possible. Thanks for the service.
Rupa A
Jun 20,2024Few months ago I spent 7 beautiful nights in Marrakech thanks to the exceptional services of Holiday Merchant. From the moment we landed, everything was smooth and stress-free. Our riad in the heart of the Medina was beautifully decorated and warmly welcoming. Each day was filled with new adventures, from navigating the lively souks to relaxing in the tranquil Jardin Majorelle. One evening, we were treated to an authentic Moroccan dinner with live music, which was a true highlight. The day trips to the Atlas Mountains and Sahara Desert were well planned and offered breathtaking views and cultural insights. What stood out most were the personal touches: a welcome gift and a surprise camel ride that made our trip extra special. Holiday Merchant made sure that we had an amazing experience. If you're considering a trip to Marrakech, I highly recommend booking with them for amazing experience and a feeling of money well spent.
Michelle Robertson
May 27,2024Sam was incredibly helpful & helped sort out date changes we needed to make with ease. He was fabulous to work with and we cant wait to enjoy our Lake Garda holiday and if it's as wonderful as we are expecting we will absolutely use Sam for all our trip bookings!
Tom Garth
Apr 24,2024Amazing Thailand Adventure This is the second time we have used Holiday Merchant and Hazel did not disappoint. We had a rough idea of what we wanted included in our trip to Thailand and Hazel was able to fine tune this to our exact requirements. Our guide in Bangkok for our many tours was very knowledgeable, helpful and kind. He made the tours interesting and fun. Kanchanaburi and the Float House Hotel were incredible, we wished we had stayed an extra night. The Elephant Hills camp in the Khao Sok national park was an unforgettable experience. The camp was stunning and all the trips were brilliant. The Devasom Hotel in Khao Lak, chosen by Hazel, was exceptional and I would highly recommend it to anyone wanting a bit of luxury and to be spoilt. It is situated on a beautiful, almost deserted beach and is very peaceful. The breakfasts here are on another level. I would highly recommend Holiday Merchant when booking a long haul holiday.
Suit 118, 6 Sutton Plaza, Sutton, London SM1 4FS, SM1 4FS, London, GB
http://holidaymerchant.co.uk
Mrs Hollands
Feb 28,2025Great help from Sam for booking trip to Prague extremely helpful and efficient thank very much x