Hunter Express
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Australian owned Express Freight Company
Reviews 398
customer
May 14,2019atleast 80% of our Deliveries with Hunter are Late Sometimes By Weeks! we have been with them for 15 years and over the last 2 years since they started Cutting Drivers they have Become Useless! i Would Never recomend them to anyone! there is a couple of Staff and Drivers who are useful and Polite Nameley RoB and Michael Drivers and Monique and Jessica in Accounts and Customer service. i wish i did not have to Write this as i am not easily Unimpressed but something needs to be said. THE BELOW REPLY IS A COMPLETE LIE! just this week alone we have needed to chase 3 deliveries!! there is Phone and email records to prove this aswell! maybe the person replying is not lying but whoever gave him the Information is! thank you.
OLD PLAINS PTY LTD
May 14,2019I sent two cases of wine to a customer in Sydney in November 2018, the wine was damaged and after about a dozen emails it was agreed that Hunter would return the damaged stock... Well this has never happened, not surprising really. If someone at Hunter wants to look into connotes YY871237 - YY870278 The last email I received is as follows: From: Neel Goundar Sent: Tuesday, 27 November 2018 3:52 PM To: Old Plains Subject: RE: YY871237 - YY870278 Good Afternoon Tim, I was able to locate this freight I will need to repack this again which will done tomorrow and I will make sure this travels tomorrow night and gets delivered to your on Thursday Well I used to think Telstra were s**t and they had attained the title of god-awful customer service. Incompetents as they are Telstra shine like brilliant beacons of success when in comes to customer relations in relation to Hunters seemingly limitless inadequacy. I wait in anticipation, hoping someone may return my wine, but fear it has already been consumed at a Christmas party somewhere. Kind Regards Tim Freeland
A COMPEL IMPORTS
May 14,2019They are probably one of the cheapest but very unreliable when it comes to their services. Their contractors often damage our products by mishandling and Hunter always try to avoid responsibilities by saying that we don't have insurance but doesn't cover our products! When we call their customer service line, we have to wait for a long time before someone answers the phone and these staff can never answer our queries but would say that someone will contact us but no one ever does. Then we would try to email them but we wouldn't receive a reply until 1-2 days later and weren't even directed to our questions. We don't even receive any reply these recent days. Their online quoting system is pretty useless when we have to do our own calculations to get the right cubic weight in order to get the right quotes. If we don't and let their system calculates its own cubic weight, the quotes will be completely wrong. Unsure why they can't set their system to work out the right weight? Totally useless!! Hunters also sometimes charge us twice for the same deliveries at different rates!! If you don't check their invoices and each job they've done, you'd be out of pocket more than you can imagine. They can never give you the right answers for that so what they do is to not answer you at all!! All their charges are never transparent even when you question them. If you are using Hunters service, please do yourself a favour by checking each job, comparing each delivery docket to invoices as you'll find some different figures by the end of the months.
QLD Account Holder
May 11,2019Terribly run company, management have no idea what they are doing and the staff couldn't care less. Nothing works like it should and their procedures and policies are some of the most ridiculous in the industry.
SCANLUCK PTY LTD
May 10,2019Honest reliable Service
AVANTE IT P/L
May 10,2019Phoning customer service - always 10-15mins. Placed an order for insurance quote on 30 monitors- quote lost. Later received that quote 2-3 days after lodging further request. Ready sorted with competitor. Main concern was Hunter lost our client's hardware. We were told different stories from different people. Any response online or to an email was unacceptably slow. We were told to put in a claim (which was modest) and sent invoice as per instruction. After much delay we were told we weren't covered for driver's loss. We've got to go back to our client! Sydney drivers were always good and helpful. Communication with anyone else unacceptable. We are subsequently looking elsewhere.
COMMERCE ENTERPRISES / QuickWhip
May 10,2019Lost and damaged freight, missed collections. Unable to contact someone and/or no responses to emails for days. Services are starting to improve, we have noticed a new Customer service guy who recently calls us, we have also been given new processes and contacts for freight collections and escalations. Have used Hunter Express for years, and we always see drops in service around peak times such as Easter, Christmas, Public Holidays, etc so recommend taking on additional temporary staff (Customer Service/Drivers etc) with more future planning to assist during the peak seasons. Looking forward to continual improvements, especially around Customer Services and Delivery time-frames. The staff we deal with are always pleasant and friendly and i would give them 5-stars, this 2-star review is purely based on the overall delays in responses to emails and collection/delivery services provided by Hunter Express
SUCCESS RESOURCES AUSTRALIA
May 09,2019A Decent Courier who delivers the parcel within the expected timeframe
SYMONS & CO PTY LIMITED
May 09,2019A company that doesn't bother answering their phone should be avoided at all costs. Tracking is inaccurate to the point of being useless.
AUSMART ELECTRICAL
May 09,2019led screen has been damaged and I have purchased insurance. but our claim has been declined because the led screen is not under cover by insurance.
NOMAD
May 09,2019Worst service from a freight company we have come across. Do not use them unless you want late deliveries, damaged goods and no customer service. *** Replying to message below: Already did. Your team just screwed us over. Worst service, worst management!! *** Pretty easy to look up our account mate. Your company owes us $5000 in damages and late deliveries. Go talk to your management, they know what we are talking about.
K-9 HOMES
May 09,2019We are finding interstate deliveries can be taking up to 30 days from pickup to delivery.
AAB FASHION T/AS
May 09,2019The customer service is atrocious They do not respond to our requests We have lost a number of parcels in NSW recently The delivery time to some areas is unacceptable We are starting to shift our freight with other carriers
www
May 09,2019miss pickups regularly freight broken freight goes missing freight always late customer service never replies to on line enquires 40 min wait on telephone service if a problem it can take two weeks before I am informed
REDBACK BOOT CO
May 09,2019Only very infrequent use of service is required by our business, but anytime there is a requirement, Hunter Express have never let us down. Prompt and courteous service.
PLASTICS FOR INDUSTRY PTY LTD
May 09,2019Pricing is bit expensive. When quoted prices are always different to invoice. It is always more than quoted on line.
WORLD CARGO NETWORK PTY LTD
May 09,20191. same consignment cargo are always separated and delivered different days. 2. cargo always goes missing 3. always late delivering cargo, most metro cities should take 1-2 days for delivery as per your website but you guys deliver in 5-7 days to deliver. 4. consignments are delivered to us all jumbled up rather than assorted and delivered on the same pallet, consignments are never complete and always have to chance up customer service to see where the rest of the cargo is to complete the consignment. 5. if cargo is missed and not collected accounts always charge for the pick up and we always have to review the invoices and request for a credit for the jobs that weren't collected
Angela Petruzzi
May 09,2019Pick ups are generally on time, deliveries not always. Any damage to consignments get handled poorly. Yes, we all have insurance, why do we have to take another insurance when it is clearly someone being careless. The phone answering system is atrocious, can be waiting up to 30 minutes and more at times. Booking in system works well.
Rasputin
May 09,2019Absolute jokers; a 5 year old on a one wheeled bike would be more reliable.
3A MONIER SQUARE VILLAWOOD , 2163, VILLAWOOD, AU
http://www.hunterexpress.com.au
SAMOS
May 15,2019trying to get to talk to customer service and bookings very hard the phone keeps ringing no one answers . finally when you do talk to someone noone gets back to you regarding the con note your chasing up on.