John Ryan by Design Ltd
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We make handmade in the UK mattresses to exacting standards. Unlike other bed retailers we offer a free advice service before purchasing a bed back up by our famous '60 day love it or return it' guarantee.
We provide complete transparency in the composition and origins of our mattress components, telling you the GSM, spring count and densities of all materials used. This allows you to compare to other bed retailers, that is if they were to follow the same principle of transparency!
Our small friendly team of experts are here to assist you with any mattress query on 0161 437 4419.
John Ryan By Design was formerly known as Factory Beds Direct
Reviews 772
Fred
Nov 11,2020So far so good, our new mattress is superbly comfortable. The lead up to our purchase was excellent, with extensive information on the website followed by very quick clarification by email, of some questions we had, by friendly staff. Delivery was as promised (the delivery guys could have been a bit more user-friendly) but communications were very good and helpful. We are delighted with our purchase
Barry Arnold
Nov 09,2020I bought the Origins Pocket Mattress as replacement for a JL one. Wow - what a difference, really supportive and comfortable (medium) it looks and feels really luxurious. Ordering process was straightforward and I received a phone call just to talk through my order to make sure everything was OK (when does that ever happen!!). Everything went smoothly from ordering to delivery. So pleased I am now ordering another mattress from them.
Z S
Nov 09,2020Great service from order to delivery. I got helpful advice in selecting a comfortable and relaxing bed
Mr Miller
Nov 04,2020Sleeping much better now. Thank You
sarah bark
Oct 27,2020Amazing service! We had such problems deciding on a mattress and there were do many negative reviews about supposed bed in the box and high street mattresses that we were despairing. Then we found out about John Ryan. A pleasure to deal with from start to finish and the mattress is great! I need to get another next year and am now tempted to replace mine. I’ll definitely be going to them again on both occasions. Highly recommended 👍
Jackie
Oct 26,2020From chatting to a member of staff to establish the correct mattress to order and delivery the whole service has been excellent.
Andrew Moran
Oct 26,2020Excellent service from the first phone call to the mattress being delivered. Can’t fault it .
Roland
Oct 20,2020I bought an Artisan Bespoke mattress and it was ok for two years. Then one day I noticed moth larvae are crawling out of it. I've spent months trying to get rid of them but since they are in the mattress the only solution is to freeze it or dispose of it. I chose the latter but not before cutting it open to prove that dried larvae are in the middle of the mattress under the wool. They can live up to 30 months before becoming moths. I contacted John Ryan but they said my house is infested. My wool socks and suits are still intact. Forget about customer service or the ten year warranty. I hope I can attach all photos and then you can decide for yourself if you want such a mattress in your house. Reply to Ryan: When you pay £1480 for a mattress you expect customer service, not empathy or offensive emails. A respectable company would look if other mattresses from the same batch have similar problems and also arrange for an onsite inspection. I made it clear that I am willing to sacrifice the mattress to help find the root cause. Unfortunately it's not possible to attach photos to the review or include a link to a gallery so that readers can have an unbiased opinion. Before I disposed of the mattress I made a cut in the middle of it. I removed the first layer of wool and found dried dried larvae underneath. How did they end up there when the exterior cover or the wool underneath is not damaged? Have you heard of moths laying eggs on garments that are used on a daily basis?
David
Oct 20,2020Great professional service from initial enquiry to final delivery.
BDP
Oct 19,2020Very helpful company to deal with. Great delivery and friendly staff. Thank you.
Alan Brown
Oct 19,2020Extremely pleased with our John Ryan Mattress which is very comfortable. Previous bad experience with a high street store mattress and another type which arrived in a box! Good pre - purchase advice from John Ryan staff and an efficient delivery process.
3 Elm Grove (Suite 1), Didsbury, Manchester, M20 6PL, Manchester, GB
https://www.johnryanbydesign.co.uk
Alex B
Nov 18,2020Would recommend to others! We purchased the Origins Pocket 1500, we were initially going to buy an IKEA bed but decided to spend a bit extra in favour of better quality. Mattress is incredible and one of the comfiest I've slept on! Also, really like their customer service and their returns policy.