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Reviews 430
Lydia Brimage
Feb 08,2025Customer service were very helpful with both of my queries, and solved the queries I had. Many thanks.
AlW
Feb 08,2025For some reason an order i had placed 5 months ago, when it was out of stock was deleted. So when it came in, although i had the reservation number, it was not on the Kettler system. Despite that, Lea honoured the discounted price and arranged for a quick delivery. Thanks Lea
Mrs Crofts
Feb 06,20255 star service all the way especially to Kat thankyou 🙏 bristro compact set from kettler absolutely love it but unfortunately due to storm damage table got broken but chairs remained untouched, with help from Kat who was all over it we were able to purchase just the table.
Philip Long
Feb 05,2025I ordered a Sage 3m Wind Up Parasol, which was delivered on time and well packaged unfortunately it was the wrong colour, on finding the issue I telephoned Customer Services who were extremely helpful, very professional and arranged for a new parasol to be delivered with the original one collected at the same time. Very impressed with the service provided
G. Bentley
Feb 05,2025I had reason to contact Kettler customer service support as I had a question about a product on their website. I used their contact form that was easy to fill out and submit. I received a email reply from a customer service agent Lea Brierley that explained everything and also offered assistance in making a purchase. Through several emails and a phone call I only dealt with Lea which in this day and age is so refreshing, only having to deal with one person from start to finish and not having to repeat myself every time to someone new. Kettler provides premium garden furniture products and I’m very reassured that this is backed up by the customer service it delivers.
Martin
Feb 04,2025I needed to replace the glass for my Palma Grande table after it broke in a gale. Whilst they did not supply the glass they sent me a scale drawing complete with the radii of the corners to enable one to be cut locally. It fitted perfectly. Excellent helpful customer service! Thank you very much.
John Prendergast
Jan 28,2025I had an issue and it required a replacement part. The customer team at Kettler were so helpful so professional and so prompt in resolving my issue and I am so grateful for their help. 5 star service and 100% satisfaction. Well done team!
Brian M
Jan 24,2025After some research, I bought my Kettler garden furniture from a third party and not directly from Kettler GB. However, I cannot recommend highly enough the latter and in particular their customer service team as I had a couple of warranty issues which they resolved professionally and very quickly despite them not providing the furniture directly
Manju vij
Jan 24,2025This is a very well made product and not flimsy We are very pleased with it Their aftercare/customer service is outstanding and for that reason I would always buy my outdoor furniture from KETTLER. Buy with confidence
PERRY LAITHWAITE
Jan 19,2025Wove started to break up after just under 2 years. After an initial poor response, further correspondence was made and an agreed mutual settlement was completed
James Sloane
Jan 13,2025Found the customer service team to be superb. Helped me with the problem I had and sent out the necessary products when they were in stock. 10/10
John Stephen Smith
Dec 19,2024For no apparent reason two of the three LED candles I purchased in the summer stopped charging up , I contacted Sales at KETTLER and a lovely lady called Kat , sorted two replacements out and shipped them the next day. What excellent customer service from KETTLER . Five star service. Cheers John Smith
Ian Gallen
Dec 18,2024I found a fault on a recently purchased garden chair. One phone call and a replacement was arranged with prompt delivery. All very efficient and hassle free.
Zeki
Dec 05,2024Overall, Kettler GB offers responsive customer service and a straightforward warranty process. While their products generally seem to be of good quality and the customer service team is quick to address issues, there have been recurring problems with product defects, ranging from broken items on arrival to issues appearing after some use. It's reassuring that Kettler resolves these issues efficiently, but the frequency of these problems is a concern.
Martin Mathias
Dec 05,2024I had a problem with a Kettler bistro table that was 2.5 years into its 3 year warranty so I emailed the problem to Kettles Support, including photos of the problem. Within an hour I received a very nice and sympathetic response from Kettles Support and a replacement table was delivered within a week. Brilliant service. As a footnote, I was so impressed with Kettler's customer care that I immediately purchased two more chairs from them.
Tom OR
Nov 25,2024Kat at Kettler after sales for Kettler GB was excellent in helping me sort out a replacement slat for a Kettler table. The Kettler furniture has also been great since purchasing.
Chris Dewey
Nov 11,2024Customer service were very helpful - quick to respond to my questions and dealt with everything very efficiently
Nicola
Nov 04,2024Excellent service from start to finish. Staff extremely helpful. Very efficient delivery and fabulous product!
Aubrey Willars
Oct 28,2024Had a slight problem with one of our outdoor seats. The seat was replaced under warranty with no problem at all. Very good customer service.
customer
Feb 09,2025I bought an Everdure 4k bbq a few years ago. It’s had a few problems which they’ve fixed. But the technical design problem with the heating/starting element that short circuits your whole house has failed again leaving me 2 times in as many years with a nonfunctional bbq. For a low cost product it would not be a problem but for this item I feel they are still selling an item not suitable for general use. The last time it was repaired I was told they were replacing 15 elements per week! I’ve emailed them a few times now asking for a replacement element to replace myself but ive not even had an acknowledgment. I originally emailed on Dec 25th 2024 and again a couple of weeks ago. We are now 6 weeks on with no reply. My advice is to buy something other than Everdure…. Kamodo Joe or Big Green egg. But do not buy a 4K BBQ. A complete waste of money.