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Reviews 103
Josey
Mar 13,2023I ordered a product 3.5 months ago. It still has not arrived. Their customer service just keeps says the same thing over email - please wait. I would not trust them again.
H G
Mar 08,2023I agree with everyone's comments below! KNOT-WOOD is a total scam. DO NOT BUY!
Viv B
Mar 02,2023Scam - avoid this store at all costs. They spoof their location as the US (actually China). Product still hasn't arrived after 6 weeks - supposedly in the country but tracking number is likely fake.
Max
Feb 28,2023Where is the -star I cannot believe that, in 2022, it is possible for a package to take more than two months to be transported to any nation on the globe. It still hasn’t arrived. I ordered the same vacuum that everyone seems to have been scammed by their awesome looking advert. The same advert seems to have been replicated in various branded products. The customer support that responds to their emails is so casual about this telling me on so many occasions that “this is not a scam” despite my not asking. ‘Dodgy!!’ I’m more disappointed that I didn’t notice that it is a scam than the money that I believe I’ve lost. Let’s spread the word on this. Knot-wood is undoubtedly the single worst online shopping experience of my life. They will not even entertain a refund, Scammers!!!!! LETS SPREAD THE WORD
Patricia Martinez Paz
Feb 27,2023I received the small vacuum cleaner and is a COMPLETE SCAM!!!
Kenny Martin
Feb 22,2023Ordered vaccum after seeing impressive video footage. It's like a kids toy hair dryer, deceptive marketing, do not buy from them. They have refused a refund.
John H
Feb 18,2023just scammers. send you a fake item. they don't even want it back and offer you $10. send it back to china $39.90 cost for the $35 item.scammers
Wk
Feb 04,2023Please do not waste your time on here. I bought a pair of dnd dice on here for a friend, I emailed them a few weeks after and the only response I've gotten was that its shipped out, but I have yet to get any shipping email or even a shipping confirmation email. Also tried charging me twice the amount of tax.
Carlo Pontico Fortuna
Feb 03,2023Less than 1 star. I ordered two (2) handheld portable vacums on December 15, 2022. It cost me $58. The tracking shipping @ 24hservice.vip said it arrived in the PH last January 12, 2023 and that was the last update. I still have not received the item and I have not received any reply from them. I feel being scammed.
Tammie Danvers
Feb 02,2023Purchased a product from Knot-wood site for my son's birthday. Their tracking said it was shipped. It has now been two months and the Purchased package has never arrived. Tracking info says it was returned to seller. They will not refund my money after being asked 2x. This is clearly a scam.
Mohamed Docrat
Feb 02,2023I placed an order and paid on the 28th November 2022 today is the 2nd February 2023 i am still waiting for my order to arrive. I have sent several e mails to the shipping agent and knots wood support with np response whatsoever.
Jenny
Feb 01,2023If i could give less I would, ordered a product tooke over 5 weeks to get to.me and when it did it was less than useless, not as advertised. Have asked for.refund but unsurprisingly no answer. Could kick myself for falling for this.
Tanja van der Westhuizen
Jan 31,2023If there was a star less than 1 I would give that!!!! Lyers and scammers!! Parcel ordered and ‘send’ over a month ago and now all of a sudden it has been send a week ago??? They do not give a proper answer as to where my parcel is. DO NOT ORDER FROM THEM!!!!
Penny
Jan 23,2023I ordered a very strong hand vacuum that was supposed to be even vacuuming the water up from wide pipes, and also have a blow function. Instead they sent me a toy-ish vacuum that can not even vacuum dust. And doesn’t have a blow function. I said I want refund. They put me in a position like the problem was I just didn’t like the product. The product box has got a US address on the label. And they wanted me ship it to China. Shipping a fraud item back with an international post cost? I told them it was their bad intenon, sent the product photos that was shipped to me and their website listing. They only kept saying “post to this address and we will evaluate.” I asked for a shipping label for return. They didn’t. They’re always like ship it and we’ll evaluate. They don’t even take you seriously. They just shut you up at the sufficient timeframe they wrote on their return policy. So you run out of claiming time. My overall experience was frauded and conned. Period.
sylvia johns
Jan 19,2023I ordered a dragon egg on 25 November 2022 it arrived in Romania 1 January 2023 and was stuck. I contacted the company to be told my address was wrong I confirmed the address on the order receipt was correct, they asked me to wait a few days for them to contact the courier. When I chased them they said I needed to contact my local post office as there was a problem with the package. The tracking number given is for a Chinese Wanexpress courier what does this have to do with the post office and it is written in Chinese. BE AWARE KNOCK WOOD IS A FAKE AMERICAN FRONT FOR A CHINESE COMPANY DO NOT ORDER FROM THEM
D GRIMSHAW
Jan 18,2023Under British law a buyer has 14 days cooling off period After ordering an item within one hour I changed my mind and was told it had already been dispatched but they would sort it out when it arrived but they refused to honour my request thus breaking the law
MRS DIANA ROMEIL
Jan 14,2023I would not recommend this site to anyone, I ordered two pairs of thermal denim jeggings from them. The items took nearly two months to arrive which was too late to take them on holiday for the purpose I was buying them and when they arrived they were not as described, they were not thermal and they were not denim plus they were far too small. I contacted the company and although they apologised they would not offer a refund suggesting that I gave them to a family member or friend. I returned the items to the address quoted on the parcel and they advised me that this was not their address and that they would not refund me. This company is mis-selling
Anon
Dec 20,2022Do not trust these scam artists. They took $54 of my card instead of $45 and this has been logged with my bank as fraud.
Jorge Lan
Dec 13,2022Not at all as advertised, bought a portable vacum cleaner, it doesn't really has power. They offered me to give me 4dlls back. I payed 30+ shipping and tax They said they will reffund me 10 dlls.
Jenna Ann Kalil
Mar 20,2023Devils work at play! If you want to lose money, send them your money. CON ARTISTS. SCAMS. FRAUDS. Question is, why is Facebook so USELESS that they still have the KnotWood page up after so many have reported it. FACEBOOK is the gateway for all Scams. Well done Facebook. Awesome job.