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Reviews 49
Cooperativa Igea Coordinatrice
Dec 28,20215 Star to the Customer Assistance which solved my problem in just 10 minutes. The product is very beautiful
Mr B
Dec 27,2021Great light set. My 10yr old son loved letting me install it. ;)) Arrived after 3 weeks just in time for christmas. Excellent value.
Henrik
Dec 25,2021I have to cancel an ordre, and 3 hours later i Got a mail.
Peter
Dec 23,2021I had a defective part from a set and the customer service team was quick to respond and mend the situation. Highly recommended.
Ale
Dec 20,2021Lightailing è un negozio online di luci led per Lego di alta qualità, sia nei set già pronti che per i singoli pezzi per fare un kit “fai da te”. Ogni prodotto viene testato prima di essere spedito, tanto che su ogni sacchettino c’è il bollo di garanzia di corretto funzionamento. Il servizio clienti è efficientissimo, rispondono il diretta in chat sul sito, oppure via mail al massimo dopo qualche ora, e sempre con alta qualità di risposta e di aiuto. Davvero un ottimo servizio
Carl-Hans Frangenheim
Dec 16,2021Der Kontakt mit dem Service ist hervorragend, da schnelle Unterstützung kam. Ich hatte ein Lichtset für das Lego Technic Modell Ford Raptor bestellt. Beim Einbau löste sich aus einer Steckverbindung das Kabel aus dem Stecker, weshalb die Innenbeleuchtung des Modells nicht funktioniert. Nach Reklamation und Einsendung eines Fotos wurde mir unverzüglich Ersatz zugesagt. Als Hinweis an den Hersteller empfehle ich eine farbige Markierung von Stecker und Steckleiste, um diese korrekt zusammenstecken zu können, da die bildliche Darstellung besonders wegen der filigranen Bauteile nicht eindeutig genug ist. Auch sind die Verlegehinweise der Kabel im Modell auf den Bildern in der Anleitung zu undeutlich zu erkennen. Hier wäre eine schwarz-weiß-Darstellung sicherlich besser oder eine Zeichnung.
Alex Repp
Dec 16,2021Very great lightning sets and very very good support from the lighttailing team. :-)
SvV
Dec 15,2021Lightailing responded quickly to my questions and were very helpful in resolving issues. I am also really happy with the products I bought and will remain a customer for when I want a light kit. Great job!!
jeffwine
Dec 15,2021Amazing customer service
Roberto
Dec 08,2021I bought several light set from Lightailing, and they were all of superb quality. I'm always amazed by how well put together these things actually are. Only once I got a set that wasn't fully working, and I reached out their customer service on Facebook. They replied super quickly and offered a replacement in no time. I'm super happy about Lightailing as a company, and I will definitely buy again from them!
Johanna
Dec 08,2021I broke one of the lights whilst installing and Lightailing replaced it so I can still enjoy the lightkit. Great service.
David
Dec 07,2021Lightailing has consistently responded quickly to questions and are very helpful in resolving issues. Lights look great.
Wouter Eeckhaut
Dec 06,2021Good customer support!
DP
Dec 06,2021very responsive to questions products ship fast and arrive as expected / no issues!
Dini
Dec 02,2021Article commandé par erreur, remboursé sans problème (attention à respecter les délais, c'est à dire avant l'envoi de la commande)
Jp Pirinen
Dec 02,2021Awsome job, needed some information to get the customs clearance and i got it in one day.. :)
David Kabler
Nov 30,2021In more than 4 years of ordering and installing Lightailing products in my Lego models, the customer service I have received when I had an issue was immediate and supportive. Replacement parts, when necessary, were always promptly delivered and, as well, with my most recent issue, the instructions for troubleshooting the problem was informative and resulted in solving the problem perfectly. I have great faith in ordering products from Lightailing!
Peschel
Nov 30,2021Acheté par erreur et remboursé immédiatement . Super SAV
J Smith
Nov 30,2021Ordered, but needed to cancel/change order just afterwards. Emailed support and they resolved without any issues, and SUPER fast response time. Great customer support experience!
Unit 301, Jinxia Creative Industrial Park, No 8, Jiangxia North 4th Road, Baiyun District, Guangzhou, , , CN
http://www.lightailing.com
Greg Polachek
Dec 31,2021Absolutely fantastic customer service! Very responsive and took care of my issue right away. Thank you!