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Reviews 25
Lynn Goh
May 23,2019It's taken me over a year to write this because I was so traumatised by my negative experience with this company while I was studying in London. I dealt with the Camden branch and the flat I rented was not up to par and even violated fire safety regulations. The flat was filthy, filled with bedbugs and previous tenants' belongings (including old pillows and duvets). The kitchen extractor fan wasn't working and the couch, which was extremely old and also had bed bugs in it, was broken. The customer service was by far the worst part of it all, and I had to email the manager in order to get my deposit back because none of the other staff bothered to respond. Unfortunately I was unable to pursue legal action but I hope this review helps. Avoid London Residential.
Keir
Apr 12,2019Absolute cowboys I looked at a flat in Camden with them, the agent told me it was shared with 4 people, so I put down a holding deposit as I was told I'd get it back if my bid was rejected. After that I discovered that it was actually shared with 6 people and when I tried to pull out they wouldn't give me the deposit back. Luckily when I involved legal action they lost the case, but this took months to get back. Make sure you don't make the same mistake as me and avoid them at all costs.
Nathalie Bernard
Feb 07,2018Stevie was a pleasure to deal with and made a stressful situation manageable!! Always prompt correspondence and super helpful!! Thanks Stevie!!!
clement
Dec 13,2017James is a great and very helpful agent, he always gets what we need as professionals. Always delivering an excellent service!
DM
Sep 06,2019I have just bought my first flat and Josephine at London Residential was truly one in a million - she was warm, genuine, transparent and went the extra mile ensuring quick completion, and keeping me informed every step of the way. I was in very good hands and it was like dealing with a friend. Liana who covered Josephine while on holiday equally didn’t miss a beat. Based on my experience I would definitely recommend London Residential's Josephine and Liana - dealing with good people made what could have been a stressful experience a lot easier. Unfortunate to see some bad reviews here, looks like it's on the lettings side, but for me I couldn't fault my experience with the agents I dealt with and would strongly recommend both.