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Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. There’s a reason why Merchology is a leading source of custom merchandise. Every part of our process is founded upon and supported by data. From logo-branded apparel, outerwear, and uniforms, to corporate gift ideas and promotional items that people actually want to keep; we have the company merch system down to a science.
Reviews 41
John Yoon
Oct 11,2021Poor customer service. Ordered items from the Quick ship list (3-day turnaround). 24 days later, still only half fulfilled. No email, no update. The website is atrociously bad. No ability to edit cart quantities, claim merchperks. Off the shelf e-commerce packages are better. They need a new logistics manager, customer service manager, and web developer.
Takura Chinodya
Sep 22,2021Worst customer service ever! stay away. I ordered a sample jacket for myself and upon receipt, realised it was too big. I called them and asked if I could swap out for a smaller size which they assured me that would be possible, they just needed to confirm logistics with the supplier. After 6 weeks of them avoiding me, they abruptly just said they would not be able to help me as it was too much effort for them. Even after I offered to personally take the jacket back myself to the supplier so that they could swap it out for a smaller size. They just did not care now that they had my money. It would take no effort or cost on their part but that is how terrible they treat their customers. No care whatsoever. Absolutely worst company I have ever dealt with....stay away!
Julie Zander
Sep 17,2021They really came thru and got me what I needed quickly.
Brianna Ackerman
Aug 18,2021Beautiful clothing and great options but their customer service is horrendous. Good luck trying to get anyone on the phone for you to follow up on their questions regarding your order. Case in point, received an email from a "Customer Success Specialist" highlighting a potential issue with our logo against the color of the garment we were purchasing on 7/29/21. I called this "Customer Success Specialist" for 3 consecutive days and left voicemails asking for a call back. Crickets... Finally I reached out to a different "Customer Success Specialist" who had sent a different email about an item being out of stock hoping she could assist me or put me in touch with the original "Specialist". She informed me that those items shipped on 7/30/21, 1 day after the original notification. I explained the situation with her that I had been trying to get in touch to answer their inquiry but had not been able to get ahold of anyone. She responded that if we received these items and they did not meet our expectation to reach back out to them and they would make it right. Items did not meet our expectation so I reached out to the "Specialist" I chatted with in regards to the state of the garments. After numerous unanswered calls to her I finally got her on the line expressed our concerns and she said she would have to check with her team to see what they could do. We are now over 2 weeks down the road and Merchology just informed me will not stand by their product nor will they accept a return claiming they tried to call and email me numerous times and couldn't reach me so they approved the item internally and sent it to ship. They emailed once, and shipped the items the very next day. Needless to say I am upset and will be moving my business elsewhere.
Olivia Hall
Aug 07,2021Customer service is a joke and nobody ever answers the phones. The lead times should not be as awful as they are (6-7 weeks for a basic tumbler with only text printed). Our company has spent thousands with them from our first order, however, when we went to reorder the exact same product/art files they forced us to resubmit an inquiry for the tumbler (no option available just to place an order with them)...only to wait 3-5 business days to hear from a rep. I assumed that I could attach the screenshot I have of the horrible customer support online chat interaction (after trying to call numerous times only to get their voicemail) so I can show people just how bad it is, but they don't allow accompanying images. So I'll detail the interaction below... Me: I'd like to place an order, please. I've tried calling sales, and no one ever answers. Support: Try calling again :) we are happy to help! Me: Nobody can assist me online? Support: 1-855-214-8305 Me: So there are no online merchologists to help me reorder a past purchase with no edits or changes Me: hello? And I never received a reply. Take your $$$ elsewhere and don't waste your time with a company that doesn't care about you or your business.
Kaylyn Elhoffer
Aug 04,2021Terrible company. We ordered our items in May, and were guaranteed two to three week shipping. Two and a half months later, I had to reach out several times to get a response and update on my items. It turns out they never received the shirts from the supplier, and didn't bother to update or notify me. I did not receive my shirts for my event, and have yet to have received an update or guarantee of delivery. It is now three months later. Very disappointed, and will never use them again.
customer
Apr 28,2021I ordered an intial 200 screened masks for my business. It took weeks and many calls to get my order. Then it was time to reorder. Thought I would try again. BIG MISTAKE. The 2nd time was worst then the 1st. I finally received my order 6 weeks late and it wanst even my mask!!!
Dave L
Apr 21,2021STAY AWAY! I should have followed my gut after reading so many bad reviews on this Merchology. However, I was lured and enticed by their custom Under Armour gear. It ended up costing me dearly. I ordered 1 MONTH in advanced before my grand opening. I decided to follow up 3 days prior to my opening and they told me that my product was not even in production yet! Their reason... a miscommunication between two departments! I inquired as to why I was not provided with any communication up to the date. No updates and no notifications of a delayed delivery. Nothing. Their response... I'm sorry. So on grand opening day, wearing plain t-shirts was what dealing with this company cost me. Their pricing is also extremely high. Save some money and support a business that knows how to communicate amongst each other but more importantly to it's customers!
Jennifer Nichols
Feb 16,2021We ordered a jacket with the company logo for our Intern this year. The process from start to finish was flawless. After placing the order I received numerous emails with links to review the proofs before production began. The Intern loved his jacket and I enjoyed how easy Merchology made it for me to place, pay and track my order. I would recommend them.
Michael Freed
Dec 31,2020Great company and service.
CR
Dec 23,2020We ordered embroidered jackets for our employees and after months of waiting they showed up improperly embroidered. We were provided an opportunity to try again and decide on a lower cost order. We ordered skullcaps and toques, had to argue about exorbitant additional charges for stitches, waited for 2 months this time. We eventually received a drop shipped box, no Merchology branding, barely held together with tape. The order was squished into a tiny box, flattening the pom poms on the toques and 75% of the order was misaligned i.e. not centered, too high etc. DO NOT WASTE YOUR $$ OR TIME
David
Dec 18,2020One star only because I can't give zero. I placed an order on Nov. 23 and was told I would hear from a Merchologist within 24 hrs and given an expected shipment date of Dec 3. On Dec 18th I still have not heard from a "Merchologist" and have no expected shipment date. They do not answer their phones and you can get no answers. The only communication I receive from them are emails soliciting more orders -- nothing about the order that I placed nearly a month ago.
Edgar Vazquez
Nov 22,2020I placed an order of 3 items with them, a month later they still hadn’t shipped them out. Terrible communication and service.
Cat
Nov 03,2020We had an excellent experience purchasing embroidered zip ups for our staff & customers as a commemorative 25 year anniversary gift. The embroidery of our logo came out even better than expected, and the order arrived right on time! Would purchase again and probably will need to at some point because everyone really loved them! Thanks!
Andrew
Oct 04,2019I put an order in for 2 items and before we even approved the logo I asked to add more items to the order so not to get the small order charge, they refused. Then I asked for my money back and they weren't interested in that. I have to ask my bank to cancel it now. They are not interested in building client relationships. Find another company that is better with customer service.
Jeff MacDonald
Oct 03,2019They list product that they do not carry. On top of that they take several weeks to communicate that to you. When order finally arrived the embroidery work was very poor.
Abraham Medina
Oct 01,2019Hideous Embroidery. Do Not order from this company! I ordered a male and female version of the North Face Black Tech Soft Shell Jackets. Expecting that my decision to order bulk would be driven by the style and feel of the jacket not the logo. -I received a confirmation email WITH PHOTOS OF JACKETS W/ LOGOS that appeared well proportioned and scaled on the Left side of the chest as requested. -Later, I received an email to approve logo. NO PICTURE OF JACKET, JUST THE LOGO and written measurements. Without the actual jacket on hand to verify measurements and scale, I trusted the the original photo sent depicting the entire jacket and logo. I approved the logo. -When I received the Jackets, The logo was hideously larger than the jacket photo provided. I will not wear nor even consider giving this jacket to someone as a gift. -Customer Service responded that they could not assist as I approved written measurements. Their disclaimer stated that it may appear different than actual product, but this difference was ridiculous! -For a subtle classy look, DO NOT USE this company.
SAHULA DIAZ
Sep 28,2019Great customer service and fast shipping. I was also able to get discounts which didn't hurt. 🙌
James “Cooper” Cooney
May 26,2019Product was shipped far later than was given to us on the website. Only received 3 of 4 shirts we ordered and no idea when the last is going to arrive. After sales are slow to respond and we've paid a premium price so I am extremely disappointed in the service. Would not use them again!!
121 Cheshire Lane N, 55305, Minnetonka, US
http://www.merchology.com
Lynne F
Nov 28,2021I paid for an order of a sample jacket, just to see if I wanted to order 9 more from Merchology. Here is what happened/didn't happen: I paid 172.00 for the jacket. I received an order confirmation. 3 weeks later, with no shipping confirmation yet, I reached out to ask what was happening. No reply, days later. So I reached out again. Again no acknowledgment at all. ***Finally, I received my jacket yesterday. It's the right size and style and is very good quality. Merchology really needs to communicate with customers better. I felt ghosted.