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We offer comprehensive insurance solutions with a specialist focus on motor insurance cover.
With our expertise and know-how, we'll help you protect indemnity spend, reduce stress, and focus on you're real priorities.
Reviews 48
Stephanie Heales
Oct 17,2024Charlotte went above and beyond to help us sort out fleet insurance. Nothing was to much trouble and she put us at ease. Absolutely fantastic and an asset to her team. Thank you Charlotte
jess
Aug 27,2024Just taken out a Fleet policy with Motum with the help of Charlotte - She has been incredibly patient and super helpful when working through details and different types of quotes. Thankyou so much and highly recommend!
Rwj Timber Transport
Aug 13,2024Would totally recommend this company to do your policy through no messing around straight forward great customer service👍
Joel Sharpstone
Aug 01,2024A pathetic, embarrassing and vile insurance company who use their replies to deflect from who and what they are. If you’re looking for an immoral, criminal and crooked insurance broker, Motum Insurance Services are the one for you. No doubt some nonsensical and pathetic response will come from Motum on here, but I implore you all to ignore it and stay away from them like the plague! I explored new insurance options and received a cheaper quote from Motum Insurance Services after they called me randomly as a 3rd party. After reluctantly paying a deposit (because that’s what the Account Executive wanted), they later informed me of an undeclared claim against us that I was unaware of. To avoid complications, I decided to stay with my current insurer and requested that Motum did not proceed and that the new policy was not to be incepted. In turn, I also requested that my deposit be refunded. Despite this, Motum threatened cancellation fees and ultimately, 12 days later, refused to refund my £605.15 deposit. They also allowed Aviva to proceed in starting the insurance when explicitly advised not to and charge an additional £548.78 as a monthly payment for a policy that should never have been live. Despite promises to resolve the issue, Motum has not refunded any of the payments. Despite numerous attempts to resolve this, Motum's staff were extremely unhelpful and insisted they could keep the money. The member of staff who I was transferred over to was presented as a Director of the business and quite successfully goaded me into losing my cool over the entire situation on the phone upon being advised that they will not be refunding me. He refused to answer whether the policy had incepted or not and stood by that it’s their money now and it will not be refunded, but I’m more than welcome to complain. Knowing how much the loss of £605.15 for absolutely nothing impacts things, I lost my temper and hung up the phone. I sought out one of the Directors and subsequently put Motum Insurance Services on 7 working days notice to refund the money being illegally held by themselves, or I will proceed with legal action as well as providing honest reviews about their thievery and disgraceful business practices. The Director I contacted responded to my email advising that following FCA guidelines, Motum have up to 8 weeks to perform an investigation and respond with their decision. If I had become a customer of Motum and the policy had officially incepted then yes, of course, the policy would be protected via FCA guidelines and an investigation would be required. However, as stated above, I have NEVER become a customer of this firm and the policy was NEVER incepted. After taking advice from a contact of mine at the FCA as well as legal advice, it has been made clear that Motum have zero grounds to withhold the deposit money as the policy was never incepted and ultimately, I never became a customer of theirs. Legal proceedings will now be commencing against Motum Insurance Services and even though my warnings were fair and just, it’s quite clear that their desire to punish me for deciding not to become their customer seems to outweigh them doing the morally and legally correct thing and putting an end to this matter once and for all. I am now down a total of £1,153.93. I have never had such an abysmal, stressful and mentally draining experience with an insurance broker in my life and if I’m able to stop at least one person from going anywhere near them then I’ve done my job with this review!
Hannah Barley
Jul 06,2024Charlotte is what made our experience great! She stepped in and helped me when no one else would, we were a new customer to which she had no loyalty too but helped us anyway, following this service i am now transferring all of our business requirements to her. Thank you Charlotte
Just Desserts
Jun 25,2024Second year renewal great customer service special thanks to Carley and Charlotte. Great communication guys. Thank you.
JOHN HOPE
May 30,2024I used this company last year, the representative I dealt with was Charlotte Clifton. I have got to say the service from start to finish was excellent. Great communications from start to finish plus a great price achieved. Thank you again, John (Kilmore Promotions)
Keith Colthart
May 04,2024A girl called Charlotte helped me consolidate my insurances into one manageable payment and went above and beyond to help. Highly recommend to anyone needing insurance . The service you’ll get is like no where else. Thanks again guys !
Mooremack Ltd
Apr 04,2024Charlotte was a great help with providing Fleet Insurance for our business and thoroughly explained the rules and processes required with the insurance taken out. Would strongly recommend.
Becca Guthrie
Feb 27,2024My second review for Motum now 10/10. As well as helping me with my own personal insurance, Motum have now assisted with my partners fleet and helped him find the best insurance for the business. Definitely recommend, can't take away from the personal service that they provide. Thanks Danny
Kelly
Feb 16,2024Really poor conduct in terms of their processes and communication. Failed to send out critical policy documents initially then sent me documents that should have not been sent to myself. Failed to provide terms and conditions. The ‘amazing’ Charlotte is apparently now on retraining because of this error I have been informed. When cancelling the policy I was informed there may be a cancellation fee, no problem, to be expected. Didn’t hear anything for 4 months then received an email out of the blue informing me we owed nearly £1000 with no explanation of this or any further information and threatening legal action if not received within 7 days. Strangely enough when I questioned all of this and demanded appropriate documentation and breakdowns this amount went down to just over £300. This suggests to me they may have been trying to gain financial benefit by failing to provide the appropriate information. Even when demanding money they failed to provide any sort of invoice. Very poor and unprofessional conduct by everyone I have dealt with. Would absolutely recommend to avoid this company. I have had to escalate my concerns to the FOS.
Mhairi Landsborough
Feb 15,2024Charlotte has been fantastic!
joanne wyatt
Feb 07,2024Charlotte Clifton was amazing spent hrs with me sorting my taxi fleet insurance any issues or queries I've had since have been delt with swiftly. Cant rate this company and her highly enough
customer
Jan 26,2024Good honest company, Charlotte deserves employee of the year!
Mr J. Duffy
Nov 25,2023Dealt with a lady called Charlotte Clifton and she was excellent, brilliant communication and found me the best deal. recommended
Darren Rickwood
Nov 10,2023Extremely Happy with Motum Insurance, particularly Charlotte who has been amazing since my first phone call to you, Charlotte has gone out of her way to be helpful and professional and has dealt with our numerous fleet issues with ease Charlotte is an absolute pleasure to talk to and deal with and is clearly a valuable asset to your company. Extremely happy with how Motum work
Ian Villa
Oct 17,2023I made an enquiry on line to many insurance companies looking for a fleet policy. Many people called took my details etc, I then missed a call I phoned back to be greeted by charlotte, quick chat about my needs and my vans and then a price , purchased that easy , don’t waste valuable time just call Motum and will be done ,
Livia
Oct 10,2023Never had a problem, Carly, Charlotte, Danny the whole team! Outstanding and always genuinely happy to help. Wouldn't have anything bad to say, been with them for 2 years for insurance!:)
Alistair Coleman
Oct 09,2023Charlotte was amazing at getting me a competitive quote and quick time.
Unit 3 Brooklands Court Kettering Venture Park, NN15 6FD, Kettering, GB
http://motum-services.com
Stewart sweeney Wps
Oct 18,2024Outstanding Service from Start to Finish We recently took out a new policy, and Charlotte Clifton handled everything. The level of service was exceptional from the very beginning, and based on this experience, we look forward to working with her for many years to come. In all my years dealing with insurance, I've never received such fantastic service. Other brokers had quoted between £18k and £13k for fleet vehicle insurance, but I declined. Then Charlotte reached out, was honest and transparent from the start, and managed to secure our fleet insurance for just £5.8k. Thanks to Charlotte for making this process so smooth—I would highly recommend her!