My Poupette Authentication Services
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My Poupette was the first online authentication service, opening in 1999. We authenticate just about any item that would be found in a department store, as well as any trademarked product. We can prepare a written statement for eBay , PayPal, credit card company or insurance company, so you can get your money back. We also provide valuations, Certificates of Authenticity and consignment services. Check with us before you purchase anything with a logo!
Reviews 118
Gwynn Lindler
Jun 18,2021Your service was knowledgeable, responsive and courteous service. Thank you.
PKC
Jun 01,2021Very responsive and effective communication. The Authenticator was also specified and detailed. I was very pleased with the experience and found the fees more than reasonable.
customer
May 22,2021My first experience with them. Excellent communication, easy to follow authentication process. I feel they are very knowledgeable, and will use them again in the future!
customer
May 22,2021thank you for reviewing my LV bag! it’s been a great pleasure working with you guys, all the best!
Aneta
Apr 15,2021Great service! Will be coming back for more authentications.
Bettina
Mar 31,2021Thorough, effective, and very responsive. Carlie was a great communicator. She was thorough, and she included her colleague to make certain. I am very impressed with the good communication, the responsiveness, and the thoroughness of My Poupette and its team. I will certainly recommend it and return as needed.
Rachel O
Mar 11,2021Thank you for prompt and courteous service. I will be back!!
Stephanie Russell
Mar 07,2021Excellent service! Would give more stars if possible. The Authenticator took special care to ensure an accurate response and communicated throughout the process. Highly recommend!
EM
Mar 03,2021It was my first time to buy a preloved LV bag, and Carlie was very helpful in authenticating my bag. Good thing, it was legit! Thank you so much! 😊
Darcie Haskins
Feb 20,2021Meticulous expertise, speed, and superior customer service - a critical combination when you need it most, and exactly what My Poupette provided. I knew better, but in the moment bought a too-good-to-be-true, pre-owned "authentic" designer bag. I had three days to accept the purchase once it arrived (on a Friday), and I really had to KNOW it was authentic - 'pretty sure' just isn't good enough. Turns out, authenticating a bag is hard work for the uninitiated - which I found out after maaaaany hours trying to educate myself online. Eventually a panicked google search for "online Gucci authentication service works on weekend" led me to My Poupette. Their process was straightforward and simple, with a timeframe of 12 hours to completion. In the end our expert confirmed our suspicion: if it looks to good to be true, it probably is - and in this case, definitely fake. Having that expert opinion gave me confidence to contest the purchase and I just recently received my refund. Just wish I had started with My Poupette - instead of just finished. Thank you!
Mrs. White
Feb 20,2021Carlie-Carlie-Carlie (Part2) Again - the BEST customer service EVER ... THANK YOU for going above and beyond again with my authentication on my LV Pegase 55 ... So very thankful for your knowledge and expertise on Louis Vuitton “preloved” pieces ... I can now put my mind to rest knowing I got the real deal !!! THANK YOU
Francesca Doria
Feb 08,2021Great service - fast professional courteous and efficient. Will use again
Gene Peter Javier
Jan 23,2021Very nice and accommodating. Share their findings.
Brittney
Jan 16,2021Very quick response!
Kimberly M
Jan 12,2021I used my poupette a decade ago to authenticate a Gucci bag and most recently, a balenciaga. I find the team to be friendly, knowledgeable, and responsive throughout the process. The pricing is fair as well
Shopperchamp
Dec 10,2020Very happy with the quick and friendly service I received for a Louis Vuitton Handbag. I hope to utilize this service again! Many thanks!
Jack James
Dec 08,2020My Poupette is a fantastic example of 100% outstanding customer service experience. Excellent communication at all stages & timely delivery of results within timeframes agreed. I used My Poupette for authentication of two watches: Omega & Breitling. Both turned out to be counterfeit. I would like to thank Carlie- the PayPal case was closed today in my favour with a full refund. I couldn’t recommend My Poupette services enough. The prices are very reasonable & adequate to the value of items. Everything is very transparent, with no hidden fees like some other companies on the market. Highly recommended! :)
SC
Dec 05,2020Great service — prompt, thorough, and very helpful!
customer
Nov 14,2020The authentification was done within time frame. Carlie was really nice. Thank you my poupette.
Gucci Luv
Jun 27,2021Very professional and very nice.... I absolutely loved who i got to deal with...