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Reviews 32
Elmer
Feb 24,2025My experience with Neakasa for customer service is really positive. I have two recent customer support experiences with Neakasa. They always respond within 1 working day and they're really working towards a solution. One issue was about a bug in the app. This was reported and forwarded to the app devs. It was solved in the next update of the app. The other issue was with my Neakasa M1. Unfortunately this was a hardware issue where the machine could not deal correctly with empty litter bin. Customer support recognized the issue, and shipped a new base the day after they received my address details. I hope Neakasa continues to have this level of support :)
Andrew Powers
Feb 24,2025Poor customer service. Did not allow for any return after 30-day period even though item was unused/still in the box. Took out a loan with affirmed to pay for it and ended selling it for a $100. Worst customer service on the planet.
Busy BEEing Honest
Feb 14,2025I purchased two products from Neakasa (Formerly Neabot.) Take a minute to read this lengthy review before you consider purchasing from them. The first item I bought was a Q11 ROBOT VACUUM. It was my first dive into the vacuum robots. I LOVED it - until it died one year in. It went downhill from there. It took MULTIPLE emails (remember this) but I was RESILIENT as it was a lot of money to have lost after only 1 year. They finally agreed to replace it after I was to package and return it (accepting liability for any damage along the way) - I felt a ploy - but thankfully I had actually kept ALL the packaging so had that on my side! THEN... the company “updated” their app. The reviews were SO bad about it rendering the robots unusable, that I updated on a different device to test it. Thank goodness, because it wouldn’t work for me either. I kept the old app on a device so I can use it in manual mode only and no schedules or map edits. And for some reason barely a year into that one the suction volume has seemed to decline (it's pristine, cleaned after every use - yet barely useable no matter. So despite winning the initial round with them, this has become a bad investment. During that year it was working, the NEAKASA MOP went on sale, and at that point still happy with the Q11, I purchased it solely because they were having a great discount - thankfully didn’t spend full price! Exactly 1 year after purchase (this past Dec.) the battery has stopped communicating with the vacuum itself. It can fully charge, but the vacuum does not turn on to clean. It will clean itself in cleaning mode, so it is supplying power, but the on/off to clean is not working. Again, MULTIPLE emails over a months’ time. Today after informing them I was giving up and not pursuing this further, they "apologized and offered a discounted "refurbished" item. I firmly believe they are playing “the game” to see how many emails they can request additional information before they "sell" you MORE. NO THANKS! They're just doing this so now they can claim they TRIED to resolve it with the customer but customer chose not to accept their help to resolve issue" BS! I had supplied my name, telephone number, exact date of purchase, (I do have the credit card charge from the company) and the serial number along with photos of both the product and battery with VIDEOS of it not working and what it did do. Yet today, after my latest email, they commented it appeared to be over 2 years and therefore not searchable. It's been 13 months. (a year ago this past DECEMBER.) They just saw 2023 and now it's 2025 so they think they're off the hook, but didn't do the math! I have provided far less to other companies that can find orders in under one minute time with just the mailing address. Even if it WAS over a year by ONE day (and out of warranty) that wasn't what the issue was for them. Despite being a repeat customer, the ORDER number is all they will work with. Therefore, I am changing the game (one they cannot play) to how many review sites I can share my experience with. Starting here. I will give 2 stars 1 for each product when they DID work as I was actually happy with both of them and there may be some VERY lucky people out there whose products hold up (doubtful but anything is possible.) But for me, the expense for each didn't warrant using a product for just ONE YEAR or the HOOPS I had to jump through BOTH times for support. It's sad. Don't spend your hard earned money or TIME on this company.
Ryan Maloney
Feb 08,2025Operationally does as advertised, however the side wall is low and our cats tend to dig out a lot of litter
Thomas Stewart
Feb 01,2025Quick response
Lee
Jan 24,2025Returned my M1 as it doesn't have movement sensors detecting if cat enters or leaves, just weight sensors. The infrared sensor are on the underside detecting if drawers shut and litter tray full, not movement. It regularly didn't detect my 4.6kg cat which is poor.
ROCKY
Jan 05,2025What a great machine. I should of bought one years ago. Works great easy operation. Cats love it. No more scooping. No more smell. Didn't realize how much time I am saving not have to clean the boxes twice a day.
Jose Alarcon
Jan 01,2025We love our new Neakasa litter box. Our cats took to it on day 1 and it has been terrific.
Cat whisperer
Dec 31,2024I bought Neakasa M 1 in summer 2024 and set it up beside the Litter Robot 3. I was pleasantly surprised that one cat took to it immediately and uses it regularly. I have not had any issues with it after about 6 months. In fact I bought a second one about a month ago but haven’t started it yet because of the mad holiday rush. I am hopeful it too will be accepted and function worry free like the first. I needed a second backup auto litter box bc the LR3 tends to stop working if I go away for even a weekend. I can’t explain it but it has happened two times in two trips in September and October. Even though I have a cat sitter who comes to take care of cats twice a day when I travel she can’t get it unstuck, so 3 cats have to have a manual box backup, Thank you for providing a viable alternative auto litter box!
Laura Medina
Dec 09,2024Purchased the M1 automatic cat litter box in October 2024. It operated correctly for 2 weeks before it began to have issues. It began to empty the litter into the waste bin soon after being filled. It then would alert that the waste bin was full. I tried every recommendation, changed the type of litter using cheap, mid-range and the most expensive. I thoroughly cleaned the unit and nothing corrected the issue. It then would not connect to wifi, it had issues connecting from day 1 however I did not consider that a serious flaw. I contacted Customer Service after attempting to address the issues. Customer Service advised that I try what I had already had done several times and then requested I send the names of the litter I had used and a video of the malfunctioning unit. I responded that neither was possible as I do not sit and watch the unit and no longer had the containers from the litter. When the unit failed to make the connection to wifi,, there is a button that needs to light I was able to send a video of that and they finally determined that the unit was malfunctioning. The entire process took over two months of emails to their Customer Service department with many assurances that they would resolve the issue. They finally sent a replacement unit. However, I would have preferred a refund as I have lost all respect for this company and would never purchase another product from them. I had told them in an email that I paid a premium price and received a product that the Dollar Store would be ashamed to sell. Their Customer Service is also rock bottom, I would not recommend anything from this company.
Dennis Rasmussen
Nov 30,2024Neakasa M1, I have 18 cats. Three months ago I bought a Neakasa M1, it works 100% as described by Neakasa, so now I bought three more, I had a little problem with payment, but it was my bank that had blocked for foreign transfer. I had a few questions for Neakasa customer service, I got a clear answer within 24 hours so I only have positive experiences with Neakasa. Just a recommendation for those who are interested in Neakasa M1. Do not buy via FaceBook or other websites, there are a lot of scam sellers of copy products. Buy directly at Neakasa.com. They sell in US and EU. I have bought four times and I´am very satisfied.
Janina Nagy
Nov 27,2024This company has either been hacked or is just so terribly bad at customer service that it's painful. Their website does not work with Black Friday prices. When you message support, they send you an Amazon link with a much higher price. They seem to have a technical issue but do not provide a proper solution like personalised payment link etc. The support team seem to disregard the issues and scarily enough asked for a screenshot of my credit card payment to "resolve the issue". As mentioned, either a scam or terrible terrible customer service. A shame because if the product is good, its a big loss. but they need to DO BETTER. I don't usually go on a rampage as we are all humans, but this is just so shady and bad that I want others to save hassle and time. Wait for another company to have a good deal, because this seems like trouble....
Birgitta Oleniusson Selvåg
Oct 10,2024The order is not received and would prefer to cancel and get the money back.
Karen Schatko
Sep 02,2024It's taken some time to get things right. I followed instructions for filling and put too much litter it. The machine dumped almost an entire box of litter. The cats just started using it, but are quite wary of it. Hoping things get better.
kevin tate
Aug 03,2024This is an amazing cat litter box. It works flawlessly and has zero oder. I have two cats and it goes about 7 days between emptying waste compartment. Very quiet and the cats love it. I highly recommend it.
ahmed osman
Jun 14,2024Very fast support and too helpful
John Khouri
May 22,2024My Neabot stopped working the other day, it will not power on. I tried resetting, even disconnected the battery for 5-minutes and no luck. Customer support is worthless!!! They want a picture or video of the product not turning on!? How stupid is this. I also provided the serial number, but they want a picture of it!? Stupidity at it best. They also want the registration email, I DO NOT HAVE IT! I clean up my emails and it got deleted. They lost me as a customer and I hope you stay away from this ridiculous company.
Ed Tantamount
May 03,2024TERRRRRRIBLE customer service. I purchased a product over a week ago and haven't heard a peep about it shipping or when it will ship. Nothing. Calling them is futile. No one is there. Bot on the website is like talking to a toddler. Fancy company, no one home.
Philip Townsend
Apr 07,2024Scam Scam just after your money. No car hoover don't touch them
1050 Lakes Drive, #225, 91790, West Covina, US
http://neakasa.com
Middle of the USA
Mar 04,2025My Original NoMo from Neakasa / Neabot is doing a great job for me after years of work. I was running low on my standard replacement parts. I was happy these are still available on fairly short order, on a planned basis. And these parts are priced reasonably, and they keep my Neabot working well. Thanks Neakasa, keep them coming!