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Palm creates compelling and integrated PR, Social Media and communications campaigns for challenger food and drink brands, hospitality and travel clients.
Reviews 2
Reshmi
Feb 23,2024Terrible experience. Happy to provide a reference to anyone thinking of investing their money into this PR company. I’d urge small businesses considering employing their service to do thorough due diligence - I wish I had before burning my cash on them. One of my worst business mistakes that I regret to this day. Comb through their reviews on google - for a company that has been around for as long as they allegedly have, having such few reviews from past clients and so many from “employees” should be a huge red flag. Any negative reviews are likely to get pulled down by them or responded to in a strange round-about way by a “partner” dismissing the review as a “disgruntled client” (of course I’m disgruntled…they were very expensive garbage). In any case, my advice to small businesses wanting to do their PR is to do their own. Not just because the ROI is so lacklustre, but nobody can sell a founder’s story better than the founder themselves. Be honest with yourself about how newsworthy your business or product is and know that there are no “overnight successes”. Invest the money you were going to flush down a low level PR company into building your customer base, and let your customers do your PR for you. Hire a copywriter if you need help with your pitches, get great photography and build relations directly with your target journalists. I’m no PR “pro”, just a seasoned small business owner and the results of my own efforts is far superior to anything Palm PR ever did, or ever could do, for us. And if you are still considering this company…then I truly hope you have a far better experience than we did and get everything you were promised by them.
Ashley Stevens
Oct 25,2024Palm PR chose to end their partnership with my company, which I respected and accepted. However, what followed raised serious concerns. After the termination, Palm PR hired five of my former team members and began offering SEO services I had developed, even using my original phrasing, 'Digital Exposure,' a term I provided to the owner. The Google Ads services they now offer are handled by an executive, who has only a few months of basic experience - something to consider carefully before committing. Their SEO services are carried out by 3 inexperienced staff, who collectively lack the experience needed to build and sustain a long-term strategy. I was the driver behind many successful campaigns, and I have serious concerns over the efficacy of anything beyond very basic SEO practices within their team. In fact, Palm PR is currently showcasing two clients I worked on - The Mandrake and VIVIR Tequila - on their website, despite having no right to use the performance figures that my company achieved for these clients. Their CRO services are managed by website developers, who are both talented and have potential but need direction to excel - guidance they are unlikely to receive at Palm PR, given the company’s limited technical knowledge. As a result, the CRO work may be okay but not great. Additionally, the owner of Palm PR and I were developing a tool designed to provide tangible evidence of PR performance, leveraging tools such as G4 and Search Console. I was using Richard (who now works at Palm PR) to help develop this tool as part of a joint venture. I fully expect this project is now being developed solely by Palm PR, however I have initiated a patent application to prevent further harm to my business. Further, Palm PR accessed my company’s staging domain without permission, downloading three in-progress websites - an action that breached our non-disclosure agreements and constitutes IP theft. They also accessed and downloaded 26 other websites hosted by my company without authorisation, leaving an outstanding debt of £15,132 across seven unpaid invoices, some dating back to June. Despite completing this work in good faith, Palm PR has ignored all payment requests. Due to these breaches of agreements, further action is being taken against both Palm PR and my former staff involved in these violations. Previously, Palm PR employed me to help remove negative reviews from their Google profile, which raises questions about their commitment to transparency. During this process, I discovered that at least half of their reviews were from staff members, which violates Google’s policies. I had to arrange the removal of these reviews as well. This review is completely factual, and there is no slander involved. I fully expect a response that may attempt to defame me, but my goal here is simply to provide an honest account of the concerns. I also believe Palm PR may assume I am in prison based on an accusation; however, I have not been proven guilty of anything. Whatever happened to innocent until proven guilty? Defamation is a serious legal matter, and I hope Palm PR carefully considers this. This review does not violate any of Trustpilot's policies. It is factual, based entirely on my direct experiences, and avoids defamatory language or personal attacks. All details provided are relevant to the professional interactions I had with Palm PR and reflect concerns that may impact prospective clients' experiences. Additionally, no confidential information is disclosed, as the content relates solely to the business practices I encountered. The review aims to offer a truthful account without bias, consistent with Trustpilot's guidelines for transparent and respectful reviews.