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There are no shipping fees on orders over £100 and goods will be received within 5 days after purchase.
Reviews 59
Customer
Feb 03,2024Refund was processed by Patio life immediately when they could not source the item. Patio life advised that the problem is with Barcalycard and we have raised an incident with Barclaycard. Delays were experienced in contact with Patio life initially but now they are in regular contact.
Sean O
Dec 23,2023Excellent. From order to delivery - the experience was excellent. Blake's customer awareness was exceptional and I would happily recommend Patio Life to anyone. Thank you Blake. Regards Sean O'Reilly
Rhys Law
Jul 05,2023Phoned Patio Life about the availability of a daybed, they endeavoured to send me examples of daybeds that they didn't have on their site, I'm so glad I asked the question as I'm so happy with what I brought, I'm relaxing on it now.
Morgan Gould
Jul 05,2023This was my second purchase from Patio Life. We were favorably impressed with the quality of the first order leading us to return. Got a great price on a well-made set of sun loungers and they were delivered within the given lead time. Thanks Blake.
Tyler Cooke
Jul 02,2023I have guests coming this weekend I cannot wait to see the look on their faces when they see my new sofa seating, we are so happy with how it look, so comfortable.
Matthew Webb
Jul 01,2023Really good service from this company. Happy with the products I bought. I would given them 5 stars. I have to speak as I find and I would buy from them again.
Shaun Gee
Jun 13,2023Cantilever Parasol arrived damaged, followed the process to email them, haven't had the decency to reply so a single email. UPDATE - 13 June - Had a call from one of the directors today, looking into the issue. UPDATE - 20th June - Chased for update “backlog of order and staff shortages” NO UPDATE - 11th July - Still no closer to a resolution, had no update from Patio Life however you can buy one from the website with no backlog! Summer will be over by the time this is resolved!
Michael Chapman
Jun 07,2023Have been looking for a new parasol for our garden table and six chairs. Found Patio Life after a google search. They had exactly what we wanted. Size, style and colour. The service we received from them was brilliant. The parasol arrived very quickly.
m
Apr 17,2023I ordered a BBQ station and have emailed them and rung several times, having to leave messages, as no one rings back. All I want to know is when it will arrive as it’s been radio silence since I made the order. There is no tracking service and no one to talk to, I wished I’d order the product from someone else. I wouldn’t have written this review if they have contacted me and kept me up to date. It’s a week since I wrote the original review and 2 days afterwards I received an email to say my ordered is being processed - it’s now 3 weeks since I ordered the product. The event that I ordered the product for has been and gone and still no one at Patio Life picks up the phone or answers emails - absolutely appalling.
TW
Feb 22,2023We purchased a patio set from Patio Life shortly after lock down in the full knowledge the supply chain had been affected as such no delivery date could be given but we would be advised when available. Several weeks later the delivery date was confirmed and the delivery made. Disappointingly one chair leg was damaged and a replacement was re ordered. The table was subject to the usual use over the summer and covered and put away for the winter. During Christmas the table was reused when we noticed marks to the table top between the glass laminate. Photos were sent reviewed and without any fuss and we were offered an upgrade due to delivery issues. The table top was delivered this week and all looking good. In summary whilst our order was disappointing for all concerned the service from Patio Life and Norfolk Leisure was constantly excellent. Thank you
Chris Richards
Oct 07,2022Great product, great service. Would recommend.
Ann Carey
Oct 07,2022I purchased a tree of life bench in memory of my beloved husband. I love it and put a plaque with his name on. It’s great quality and looks fabulous. Price very reasonable too. Very happy with purchase.
Leah
Sep 29,2022Ordered a 5 burner beefeater BBQ grill from patiolife. Amazing service and aftercare BBQ looks amazing in my new outside kitchen will use these guys again
Ellie-mae Gillies
Aug 19,2022Had a good browse on their site ,it was very useful and straight forward ,lots of different ranges of products and great prices and value for money.will definitely be purchasing items on a regular basis
anthony
Aug 19,2022Great patio set Excellent service
Mark Willis
Aug 13,2022Very pleased with my purchase will definitely be using again.
Claire Gillies
Aug 12,2022Great customer service , prompt delivery and excellent value for money.will definitely shop there again in the near future .
Minkwan Kim
Oct 07,2021This is the company you should avoid. If there is ZERO star, I will probably give ZERO star. I have ordered garden furniture which is ‘in STOCK’, but it took almost 5 weeks to receive it. But When I received the ordered item, the received item was not a NEW item. It seems it was used or returned item as they are not in the original packaging. Even some parts were packed in a ZIPPER PACK and wrapped with MASKING tapes. And some chair has actually some marks showing it was used by someone. In addition, a tabletop I ordered is a SPRAYSTONE table top, but what I actually received one is a GLASS TOP.
Robert Garner
Jun 21,2021Really disappointing service. After being polite, when the initial delay occurred on our April delivery. We were constantly told conflicting “stories” It’s at the port… the dispatcher will contact you with a delivery date…it’s not in the country yet… it’ll take till July at the earliest…. To name but a few… It appears patio life take this as weakness… Because, as soon as I cancel the order, miraculously the set arrives… now I might be being cynical… (but doubt it…) I still haven’t received a refund 10 days since cancelling… Thankfully I purchased on a credit card… As it will soon be handed over to them to reclaim funds… Avoid at all costs…
Customer
Nov 09,2024I purchased a table and chairs from Patio Life two years ago. The table developed a problem so I got in touch with them recently to inform them. I was delighted by the customer service that I received. They responded quickly, got in touch with the manufacturer and within two weeks I had a replacement table. Thank you for the excellent response.