Pets Love Scruffs

4.5 (319 Reviews)

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Scruffs® have a wide collection of luxury dog beds and pet beds at fantastic prices, delivered direct from our UK warehouse. View our collection and buy online.

Reviews 319

4.5

Out of 5.0

Ruth H

Aug 01,2022

Product received so quickly it arrived in time for the hottest weather and very pleased with this cool mat.

karen burdett

Aug 01,2022

Excellent product Well packaged Good value

Pete & Tina

Jun 13,2022

Excellent quality dog bed

Nicole Jackson

Jun 08,2022

Love the dog bowls and super quick shipping!

Jill L

Jun 07,2022

We ordered a dog bed from Pets Love Scruffs and were very pleased that we didn't have to pay postage. The description was good and measurements were given (which always helps). The bed arrived really quickly and was as described. Excellent service.

Juno

Jun 03,2022

Great bed for my Weimarana. Seems good quality bought the large one but could of done with ex large however it’s stretched out now and I’ve added another cushion as I felt it was not quiet deep enough.

Mick Seymour

May 27,2022

Such a shame contact is so difficult.I ordered a dog bowl, paid for next day delivery and although delivery was on time. It was the wrong bowl. The delivery note was correct, so a picking error. It happens and providing you can sort, no problem. However "due to Covid 19" they are not accepting calls and the live chat isn't working. Which leaves email with a maximum three days response time... I will buy an alternative, and will not shop here again. Very dissatisfied. [UPDATE] Three days later and still no reply to my email. Live chat is still not "live". Looks like I will have to wait for a few more days and request a chargeback from my card company. [UPDATE] Thanks for the reply. However, if there is no option for a phone call or chat, then surely responding to mail should be a priority? Thank-you for the refund but I wpuld far sooner have resolved things as the problem was apparent. As per my earlier comment it is how problems are resolved more than complaining about a picking error. Finally, dare I suggest accepting phone calls rather than using Covid as an excuse. It would have allowed me to return/replace the same day.

Carol

May 22,2022

Good experience all round. Website easy to use and order, great products and fast delivery. The shallow dishes I bought are great for cats as they avoid whisker fatigue being so shallow.

Susan Broadhead

May 07,2022

Dog bed cover purchased as a spare. Quality just as good as the original bed.

Valerie Legg

May 04,2022

Good quality bed. Delivery arrangements were clear and updated given

Mrs J Townsend

Apr 10,2022

Prompt, efficient and great value.

SAH

Mar 19,2022

An excellent quality product and fast delivery.

Rachel Devonport

Mar 15,2022

Great service and quality product!!

First time customer

Feb 01,2022

Had to return an item simply because it was too small. Despite receiving confirmation that the parcel was signed for on 18th Jan, I did not receive a refund. Contacted them on 24th, received a reply on 26th saying they don't have it, I emailed the tracking and signed for proof on 26th, it's now a week later and I haven't had a response or received my refund. Absolutely shocking customer service.

Cheryl

Jan 11,2022

We had purchased one of these beds for our previous dog who has sadly now passed. We had the bed a number of years and we're very pleased with it. We now have a new dog and purchased another of these beds so she now uses both one upstairs and one downstairs. However, the new one has now started to perish and the stuffing is falling out even though the internal and external covers are in good condition. When I complained I was simply told that it was outside the warranty. These beds are expensive and should last more than a year. Not fit for purpose and customer services disinterested.