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Reviews 403
Mr J Squire
Feb 14,2023I ordered some pipes from Pipe Dream Fittings but when they arrived they were unusable! The threads had been cut so badly that they wouldn’t screw into the opposing fittings, I contacted the company and sent them pictures and they agreed that they were in their words Not up to standard, and they would send me replacements. When the replacements arrived they were just as bad! So I asked for a refund as they were unusable, I was told to return all the pipes and they would refund me. I did but received no refund. I emailed again and again and got no reply. Luckily I paid for the pipes via PayPal and after opening a case with PayPal they got me my money back. Terrible products, Abysmal service, Avoid at all costs!
Dan Taylor
Dec 08,2022Great customer service and products
Katie Gowers
Dec 06,2022Had a few delivery issues with DX but stewart sorted and got a new set of shelves sent out to me. Shelves are really good quality.
Steve B
Sep 07,2022Perhaps a little unusual but certainly contemporary and very stylish, these products are excellent additions to home furnishing. The shelving units I purchased are super quality and were also dispatched with care and super quick. I'll certainly be taking a look at other items in due course and am very pleased with my choice and the outstanding service.
Philip Kirk
Aug 18,2022Error on my part re my first order, PDF where excellent in their service which meant I had what I initially wanted within a few days
Judith Wallace
Jul 14,2022Requested a made to measure towel rail to use for tea towels .I am delighted with the service I received from the initial request to the prompt delivery. My towel rail is exactly as I’d required it’s perfect
Declan Gray
Jul 11,2022Top quality product & very good value for money Definitely recommend
louise
Jul 04,2022Couldn't have been more helpful. Stewart made me a shelf unit to my specifications to fit in a particular location. Great service and communication from start to finish. Excellent quality and service and very good value too. Arrived fantastically packaged and looks great. Great job Stewart. Can not recommend highly enough.
Alan Joyce
Apr 26,2022Needed a small and strong, grey powder-coated, industrial-type bar footrail. Described what I wanted and Pipedream delivered exactly.
Fiona Boyle
Apr 12,2022Pipe dream fittings were great, the courier however was not! Stewart sorted the issue as soon as he could so all good. Thanks
JC
Apr 11,2022When I ordered a shelf, I made a mistake with the sizing however a quick email to Stewart who went above and beyond to sort it out. My new shelf is now in place and looks fantastic, top quality and service. Thank you!
Lita
Mar 06,2022I couldn’t be more happy with my order. It is a piece that gets a lot of attention in my home. Service was quick, straightforward and extremely accurate. Awesome job!
John Hendry
Mar 04,2022Order arrived on time and the quality was top notch, had to contact about a small piece missing from the box but was sorted promptly with no hassle. Super professional and would definitely recommend. Will be giving repeat business and recommending to other DIY pals.
Oliver Medley
Feb 23,2022I ordered 2 shelves and 3 pairs of brackets for 2-3 day delivery, 3 days in I email asking for an update to be told it's another 2 days away. Disappointed but fine, things happen. 2 days later I call them to ask for any tracking info to be told my order didn't make it onto the vehicle and wouldn't be delivered but it would definitely be with me the next day... the next day, a Friday, I wait and I wait, and call them at 4pm 4/5 times with no response. No luck that day. Monday rolls around, I was told they'd find out what was happening and it'd be with me the next day, so they gave up on Monday and did nothing to make it happen. Tuesday, believe it or not, was yet another "pipedream" for me having shelves and a 'sincere' apology. Today, Wednesday, 13 days later, shelves arrived and so did 4 of the 6 brackets all covered in oil. During those 13 days I was told that a new order was shipped to me twice, so third times the charm. I wouldn't have minded, but they're an online shop and their entire function is to sell and deliver shelves so if they can't even hack that... Their choice of couriers is all sorts of bad, the customer service isn't anywhere near where it needs to be, the hours on Google need updating or they need to answer the phone, the quality checking needs to be better and they need to send the whole order. Basic stuff. Check count pack deliver.
Karen
Feb 19,2022I found the perfect shelf for the job in hand, which was delivered very quickly.....only to find it was damaged and a few other issues with the finishing. I contacted Stewart in customer services and he was extremely helpful promising to send another that was personally checked by himself for the next day. True to his word it arrived and Im over the moon with it. Thank you and I will certainly be ordering from Pipe dream fittings again! :-)
p langridge
Feb 14,2022very impressed with product and excellent customer service from Matt, issue instantly sorted out and correct items arrived the next business day ! Many thanks
Adrian
Jan 21,2022TBH the product itself (scaffold board shelves) were good, albeit two of them were damaged. However they had to be cut to fit exactly so I could cut off the damaged corners. The website has some nice items and would have considered further items. However the customer service was missing when needed. Granted the courier let them down but I was the one chasing and calling them for missing parcel that was sent to wrong address twice and then the lie that they had tried to deliver and no one was in (no card was left and I was in all day) in the end I got them to retain it at their depot and I drove the 60 mile round trip to collect the them. Despite informing Pipedreams of this and their promise of taking it up with the couriers they have never got back to me. They are other companies making similar items do your research first. Have since purchased more of these and similar products via Etsy and couldn’t have got better service, right from the beginning to the end of process.
Val Moody
Jan 10,2022Having already purchaed a wall shelving unit from this company, which I love, I recently requested a bespoke bar table. The finished item is absolutely perfect, was no trouble to order or pay for and was despatched within the timeframe advised. Due to issues with the courier out with everyone’s control (COVID) the table arrived later than anticipated. This might have been a problem as it was being delivered to a holiday home address, however Stewart tracked its progress, keeping me informed so there wasn't an issue. I found customer care second to none and would highly recommend this company. ……a pleasure to do business with them.
Rachel Howcroft
Dec 02,2021What a fantastic company to work with.
Pipe Dream Fittings Britannia Works, Talbots Lane Industrial Estate, Tal, DY5 2YX, Brierley Hill, GB
http://pipedreamfittings.com
David Morgan
Mar 09,2023I purchased some pipe fittings but they never sent me my items although emailing them on numerous occasions they declined to answer any of my enquires asking why my order had not been supplied and no refund of my money has been received. I reported this business to Trading Standards for failing to supply purchased goods and apparently they have received a large number of complaints for financial malpractice and dire customer service. Please be warned that if you are contemplating purchasing pipes or fittings to avoid this company as you run substantial risk of losing your money and time in attempting to sort the issue out afterwards and stick with Amazon or Ebay where you enjoy protection from untrustworthy suppliers.