When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
Great value for the products I needed.
Cancelled my order without explanation or apology!
Easy checkout. Lowest price on my product.
I had a last minute change on my order and Veronica went above and beyond to ensure my delivery was seamless. Loved what I ordered and delivery was incredibly fast.
The prices are better than elsewhere
The website had Apple Pay but wrong address was in my Apple Pay. I kind of freaked out and called, email. They got back to me the very next day and communicated with me to process the correct address before it was shipped. They sell the B&B shampoo and conditioner cheaper ($90 vs $113) than amazon and Ulta right now, so I will be using them for the future. If you have an issue they have fast and competent customer service.
Customer service
I appreciated the effort to fully fill my order. Also the fast response I received when asking a question about the order Thank you
It was a great price for I ordered, and I found it online at your store.
Easy to navigate site
Discount code didn’t work.
Great that I can get the Alterna moisturizing shampoo with a discount . Bravo! Simple and Easy process to check out too!
I ordered a favorite product. It came in just a few days and was cheaper than Sephora.
Easy to find the product my hairdresser recommended. I may be inclined to try its other offerings. Check out was quick! Thank you!
Your website is very user friendly. My shampoo & conditioner was wrapped & packaged very well. My order arrived to me by the promised date.
I have trouble getting redkin all soft with NO argon oil, as I am allergic to it. Your company is the only place I can find it. Thank you for being there
The final check out was confusing- I wanted to use Venmo and it charged PayPal.
This was the first time I ordered something from you Easy to do Your website is amazing Easy to use Easy to find the products I also got a discount
Easy and great deals
Armida Velasco
Sep 25,2024Thank you for your fast response. Been wanted to be me a customer after hearing so many good things about your Products!