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PlayPaw are a fun and playful brand showcasing some of the most exciting dog & cat toys and accessories.
Our pets are truly important to us, and we know how special they are to you! So prepare for some informative and exciting emails as you embark on a pun-filled and funny journey with us from packaging all the way to your door! 🏭 Standard Processing Times: 1-3 Days 🚚 Standard Shipping Times: 4-7 Days For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.
Reviews 207
Carolyn
Apr 12,2022My second seat lead/restraint, after buying my first on one I emailed PlayPaw to say that it didn’t fit round my camper van headrest and they said they would look into making a longer one. To my delight that is exactly what they did and I now have my dog Coco safety secured in the camper van and the car. PlayPaw are great company, I would highly recommend them.
Jean Simpson
Apr 04,2022I ordered Adjustable Car Safety belt and it was delivered day after, great service. Just clip it to the dog harness (not a collar) just as playpaw says . Delighted with this product
Nicholas Robinson
Apr 01,2022I too ordered a pet fountain and did not receive it within the advertised 5 - 9 days. This company is a reseller for Chinese imports. Update 02/04/22: Thanks, but really could have done without the hassle over such a trivial thing. I see the website has been updated to say they are out of stock. A bit late for me. Update 05/04/22 Day 16. Playpaw think that they did not send me the order and are looking into it. I think they may be right. Update 06/04/22 Playpaw sent another email to tell me it had arrived at Heathrow. Today the order arrived and I am very pleased with the item. Just wish they could be upfront about the delivery times. I wasn't expecting to be waiting three weeks. Always set the customers expectations and you will get less bad reviews.
Sarah
Mar 24,2022Cheska and her team were extremely supportive. Customer service was outstanding. My fur babies are loving their new bowls x
Tash
Mar 23,20225/4/2022:Emails traced to Sydney, Australia. Police involved as email received threatening to kill my cat, they have my address & are continuing to harass me. (Trust Pilot have seen the evidence). 25/3/2022: Item postage labels are all from China and definitely not EU, nor UK. They lied. All information on their website more than suggests that the company and its warehouse are in the UK. In fact, they actually say that they are based in London with a UK warehouse. The shopping is free to UK customers, the email address is .co.uk as is the website, the phone number has a UK area code, they use Royal Mail. Now I find out that the items are shipped from outside of the UK! I don't purchase items from outside of the UK for ethical reasons and would not have bought anything from PlayPaw if I had known that this would be the case. The tracking wasn't updated for a week and now I know why. I ordered on 13th March and the tracking now states that the item was put on a plane yesterday! The delivery time clearly has nothing to do with Covid and everything to do with lying about the country of origin, which I now believe to be China. No wonder it is taking so long. The website also has conflicting information on delivery times. 4-10 days and 4-15 days. I ordered 2 other items from UK companies on the same day that I ordered from PlayPaw, and both were here within the week. This company lies. I wish I had looked at TrustPilot reviews before purchasing, and not at the reviews on their website. When a company doesn't show any bad reviews you should be suspicious. Lesson learnt. Edit: The response below reads very differently from the email I just received from the company: "I am glad you have seen our Trustpilot reviews, you might notice that the majority of them are positive and within good reason. Some people will never understand our service and feel the need to rant, which is totally understandable, but let me please correct a few things. The text underneath the UK shipping says in rare circumstances we ship from our supplier when we are low in stock in our UK warehouse. We also have an EU warehouse where we ship from which takes roughly an additional 5 days to get to customers. Our product page for the Pureflow states 4-10 days and you should be regularly updated via emails on the whereabouts of your order. As we have shipped your product we are unable to provide a refund at this point, however, if you are unhappy with the product or service when it arrives you are entitled to ship it back to our UK warehouse for a full refund. Please be mindful that we don't source our products through unethical practices. We have been working with our suppliers for years and we too don't want to support such activities. Playpaw only sources the highest quality products and we are always looking at ways to improve our products, such as developing our safety belt v2, dog washer v2 and more relative to your order a pureflow v2 soon! Our focus is on establishing ourselves as a brand that is always focusing on improving our products and services for the benefit of our fluffy friends, at no point do we wish to come across as providing sub-standard service. Reviews such as what you have posted on Trustpilot stunt our development as a small business, especially since they are unfactual and label us as something we're not. While you state you only want UK-made items may I remind you that 90% of things around you are made in China and China can, in fact, produce high-quality items without forced labour. This being said we will honour your wishes and provide the return details once received, and we would sincerely appreciate the Trustpilot review be taken down once we have accommodated your needs." Apparently I'm not allowed to use the person's name who sent this! I asked for a refund because they've lied about country of origin. They refused unless I send back the item that still hasn't arrived. The item that is not being delivered from the UK. I replied but there isn't enough room here to paste it. I will not take his review down as it IS factual. I also rarely buy new items, and only buy ethically when I do, but chose to buy from this company as they appeared to be UK based. All I wanted was to make my dying cat's life easier in her final days. Instead, I get lied to, called a liar, patronised and bullied in to removing a factual review because apparently customers "rant". The airport the item has been sent from is in China. CTU is the abbreviation for Chengdu airport in China. CTU airport is on the tracking information. Correct me if I'm.wrong but China IS NOT IN THE EU!!!! What a disgusting way to run a company. I believe this company to be running from Australia with items made in and dispatched from China. Reported the company to Trading Standards. I was told by PlayPaw that I have mental health issues and need help!
customer
Mar 22,2022The car safety harness is of the highest quality and my order was quickly despatched. An excellent company to deal with.
Isobel Williamson
Mar 22,2022This was the first time I had bought anything from PlayPaw. The car harness is great and the stretch in the middle good as my dog can stand , sit, or lie down without any problem. It is also very strong. It arrived earlier than said and I am very happy with my purchase. Thank you. Isobel Williamson.
Kari-ann Whitbread
Mar 15,2022After a rocky start with shipment delays and a ripped seam, I received a replacement bed which my pup absolutely adores. The product itself looks great and is certainly appreciated by my pup. All communication was friendly and professional. Queries were responded to promptly and politely.
Karen S
Feb 25,2022I received order 7 weeks after ordering. The website says delivery is 4-15 days after ordering but the product was shipped from China, which I wasn't happy about as I made a point of ordering from a UK website. Phone number is not manned. However a gift arrived to apologise for poor service so Playpaw are trying their best.
Iain Batey
Feb 18,2022Very happy with the flappy fish my cat loves it.only negative is that the item was sent from China,not a big problem but I could have bought one for a couple of pounds more in UK and had it a week earlier.its not made clear on site that it is not a UK shipped product.however I really can't fault the item.
Francesca Parisi
Feb 14,2022Finally a very nice looking fountain that my two kitties like to use. We had several fountains before so I am quite experienced. It’s well made, it has a nice blue light and most importantly it is really easy to keep clean. The customer service is extremely responsive and helpful. Definitely recommended! 😀😀
onlineshopper
Jan 26,2022I ordered on the 15 Jan, and am still waiting. The company poses as a UK company, but the orders are shipped from China. Had I known, I would have ordered elsewhere from someone more local. I have just looked through the latest 5 star reviews, of which there are many in a short space of time, and looking at the slightly odd grammar and phrasing, my guess is that perhaps they might not be genuine. Check out Brian Parsons and Maria Brown’s, just 1 day before this. Both identical, both dreadful grammar and so I have 'flagged' them to Trustpilot. Customer Service are very quick to answer my queries, however, I’ve been told another 4-6 days, even though my latest update email give me a Royal Mail 48hr tracking number. Let’s see what quality the cat beds are when they arrive.
Mr A Gallacher
Dec 27,2021I bought an item back in October 2021 for which I paid a total of £30, I missed delivery and received a Royal Mail card that it was going back to the local depot. I was never well enough to go and collect the item which I understand is then sent back to the company. I have contacted them several times for a refund and they just kept telling me I should have requested a return label to send it back... I contacted them again on December 23rd and they replied that they cannot give me a refund because I refused delivery. They also do not disclose anywhere on their website that items are shipped from China not the UK
C A McGlynn
Dec 24,2021Update on 14/11/2022 PlayPaw has, after 11 months decided to post a comment about my review. Let me make it crystal clear. PlayPaw are correct in stating that my order was delivered in the 8 days they state. However what PlayPaw fails to mention is that this was only part of my order and it took over 25 days to deliver the remainder of the order from China. The business I purchased from was definitely PlayPaw and there is absolutely no mistake or confusion on my part regarding this. I received 2 (not 1) unsolicited Pet Hair Eliminators from PlayPaw however I consider these to be inducements as they came with a request to change my 1 star review to something more positive. I declined to do so and asked PlayPaw to collect the unwanted Pet Hair Eliminators which they refused to do. After the 28 days (per Trading Standards guidelines) I disposed of these unwanted, unsolicited items. Finally, my review has been verified by Trustpilot which means I have provided evidence to support my comments (including the aggressive, bullying emails received from PlayPaw asking me to change my review). I have also reported PlayPaw to Trading Standards and Citizens Advice. ----------------------------------------- Original review - 24/12/2021 ----------------------------------------- Awful experience, I’d give 0 stars if I could. I’d love to say the products are great but I haven’t yet received everything I ordered on 22/11/21. Maximum delivery time per their T&Cs is 15 working days and today, 25 working days later, I still haven’t had my order fulfilled. The business refuses to refund me despite breaching their own conditions of sale. They claim (yet again) the outstanding item will be with me in a few more days, won't cancel the order and refused to provide details on how to return the item and obtain a refund. So if you don’t want to wait months in the hope your order turns up do yourself a favour and buy from another company.
Mr Ellison
Dec 19,2021excellent service our new cat bed is excellent. alfy loves it. good price too. and delivered quite quick. would certainly recommend this company thanks Mr ellison
Kevin Ball
Dec 14,2021Excellent product works so well in keeping dog safe in the car
Nicola
Dec 06,2021Bought two cat beds. Problem was my cat immediately on opening up package started to bite the stringy bits so wasn’t suitable for him. Followed instructions to return and received my refund.
Karen
Dec 05,2021I finally received the floppy fish ordered for my puppy. It didn't work. I charged it, it lasted flapping about for 10 seconds then went dead. Tried this a total of 3 times with the same result. I emailed this .Co.uk company to complain who agreed I must have received faulty goods and to send a video of my "dead" fish......I just want my money back. Total waste of time, my money and the wait. The order number is not recognised 27872 and I haven't got the time or inclination to play back and forth with Playpaw which is apparently (.co.uk) Update: TP asked me to verify this purchase which I have done. My review is fair in that the goods are faulty and I am seeking a refund. I would not be happy to accept a replacement. I provided video evidence as asked but communication from Playpaw stopped so I escalated my dissatisfaction. 23 December update: No, Playpaw I have not received a refund despite providing video evidence the fish simply does not work. I will reluctantly offer benefit of doubt and accept a replacement due to the reluctance to refund me for faulty goods, but should you wish to do this and the free replacement fails to function I hope a refund will be expedited. To be honest, it may be best a line is drawn under this now and a refund forthcoming for the original purchase and we end any further communication. This week April 4th I received an email from PP asking me to remove my review. They have offered me a "gift" to do so. Today 6/3/22 TP have emailed me to say Playpaw believes my review belongs to another company, not them, and again, would I verify my review is factual and correct to TP which I complied with. I did supply TP with original evidence I was indeed dealing with Playpaw and my review was factual. What on earth is going on Trustpilot?
Bozena Tarnawska
Nov 26,2021Update on 21/12 After a very long time, I finally got a working pump. Unfortunately, I do not recommend this company, despite the fact that it works well now. However, the experience with customer service meant that I am not motivated to buy again at PlayPaw. Initial review: I have ordered a PlayPaw PureFlow, which was delivered after almost two weeks. I think it's my fault that I assumed that the company is based on products made in England because they advertise themselves as family business. However, what I got is a cheap Chinese product that doesn't work. I wrote to the company and asked for my money back or for a pump to be sent back working. After exchanging a few emails and sending a lot of pictures to prove that the pump did not work, Cheska, who handled my complain, stopped replying. I definitely do not recommend this company.
Toni Young
Apr 13,2022I've received one of the items, the cat seems to enjoy eating from the raised bowl. I'm very happy with the quality.