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Reviews 27
Kamen Cheng
Aug 31,2023Good attitude but horrible experience. sales person say they can insure many things eventually. They cannot honor what they say and the contract is super tricky. I fell into their trap. I claimed three times and they only paid once, but they promised they would insure the appliances for the other two cases. They never told me that the first month I bought the insurance, i could not reimburse any claims. I bought the home warranty for a duplex with two units. One unit was claimed and the other unit could not be claimed, even though their salesperson told me I could before i bought. I paid the extra cost for the septic insurance, but they immediately denied my claim for a septic problem without take any investigation. It is ridiculous. I am very disappointed. I regret buying this home warranty.
Arthur Fuchs
Mar 22,2023Paid 1/9/23 for service contract online,,,,Spoke to Pride on phone 7 times,,,Still have NOT received actual contract...Why?? Excuses that are not acceptable,,,
Musole Ngambo
Jan 19,2021It was genuinely fruitful when I found this online assistance. I was really satisfied by that, but since of its inferior quality kindnesses, I will purchase from here and never utilize another office, with the exception of if quality products are accessible here.
Jansson Pontus
Jan 03,2021I am very happy with the entirety and exceptional help...I'm able to use your services once more
shelley
Jan 08,2020Paid for a year 07/2019 now not answering phone and all their web page says is sorry for the inconvenience
Chris Jaska
Jan 06,2020I purchased the 1 year warranty and called pride to set up the visit for AC repair. 1st call to pride no call was initiated 2nd call no call initiated. So i called pride again said i would set up a call with an ac group here i use. Was approved by the Pride dude i spoke with on the phone. Meanwhile sweating it out in TEXAS heat. AC was fixed and bill submitted to Pride with receipts. Pride did not pay it. Called pride and spoke to manager who said i did not follow protocol. I asked why the first calls to them did not get service calls generated and he said they did not have records of those calls. Would not buy anything from this company.
Brian Merry
Dec 04,2019Not happy with this company. Paid for the year upfront because they offered great military discounts. When I was in need of help I submitted a claim online but, never been called back for my leaking water heater. Called Pride’s claim department dozens of times and left several detailed voicemails, never got a call back. I have not been able to reach anyone since we paid for the service. I even called other departments and left messages. Now when I call I get an automated message saying the number is temporarily unavailable. THIS COMPANY IS A SCAM AND ONLY TAKES PRIDE IN STEALING YOUR MONEY, NOT HELPING ITS CUSTOMERS.
Mike shomali
Dec 04,2019They are not answering their phone or responding to email.
helen cheese probert mrs
Nov 20,2019cannot get them to answer the phone.....
Ashley Lacy
Nov 15,2019I've had the unfortunate bad luck of having to be in contact with this terrible company on multiple occasions. Each time I have to make a claim, I wait on the phone for many minutes at a time (always more than 10). If anyone ever answers, it always sounds like its the same person (which to me is weird, since it seems like a pretty large company). Regardless of that, the company's policies are very misleading on what they will actually cover. When I called about an electrical problem, they refused to cover it because they claimed that the installation was done incorrectly from before I owned the house, even though the problem had only just started to occur after living in the house for several months. I'm hoping that they will be able to send someone out for a furnace problem that we are having currently, but I have still not been able to speak with anyone about it or make a claim, even though I've called multiple times, left voice messages, and even submitted an online request for a new claim. DO NOT GO WITH PRIDE HOME WARRANTY!
Morris Miller
Oct 18,2019I called Pride home warranty on a Sunday when my heat went out. They came out literally within a few hours and my heat was fixed that day. I appreciate the great response time. Thank you
William
Sep 27,2019After four years, I switched from American Home Shield because they raised the premium and I was tired of the extended wait times on the phone. I am very sorry I changed. Read carefully through the Pride contract and you will see numerous conditions required before they agree to pay a claim. In my case I was running out of hot water. The plumber diagnosed the problem as the gas valve attached to the water heater. Prime said it could could not pay this claim because in the section, "Limitations on Liability," the contract happens to state that "valves" are listed among the items not covered by Pride. "Gas valve" is not listed under "Exclusions" by the section on the water heater, but hidden at another place on the contract. Neither would the tank itself be covered because that item is not listed under "Inclusions." (I contacted American Home Shield and the adjuster confirmed that the same problem would have been covered on my old warranty.) Before going with Pride read carefully through the "Exclusions" section and you will be convinced to go with another business.
John Morris
Aug 21,20195 stars! Would recomended to others
Shirley Blume
Aug 21,2019Exceptional service.
Carla Medra
Aug 21,2019Exceptional service. They were very quick with my emergency ac issue. They told me to shut it off and the company came out within 2 hours. Thank g-d they were able to fix it that day.
Dave Peters
Aug 21,2019Excellent service. I have used them on numerous occasions and am pleased with Pride home warranty service. Keep it up 👍
Ingrid Petrissin
Aug 07,2019Pride Sent a plumber the same day I filed the claim that was very knowledgeable and nice. He got on my roof and snaked my backup so I can have running water again. Thank you for the quick turnaround.Update: so far also they fixed my fridge. Thank you
Sal Rozaro
Aug 07,2019My best friend Ann had them for a few years , So I decided to buy with Pride Home Warranty. They proved them selves to be efficient and on time when they had to fix my heater. Thank you so much for your fast response. I am glad I purchased them.
Raymond Dale Banister
Jul 26,2019Buyer beware!!! My wife and I bought a policy with this company when we purchased our forever house here in Florida. We also purchased additional coverage to cover the pool equipment. We had several discussions with the salesman about we were just looking for some piece of mind our first year in the house. Recently our pool pump started leaking and the company that services the pool recommended that we replace the pump. We contacted Pride Home as we assumed we would need to use one of their approved companies. To our surprise they said we could use our guy who has been servicing this pool for 10 year. We faxed in documentation from him and even had him speak with Pride Home. On two different occasions I called to ask if our claim was approved yet and both times they informed me that the claim had not been processed yet but I was 100% covered and I should go ahead and get the pump replaced to protect the pool and just get reimbursed. Now that I have done that and provided them proof of payment I am being told that the pump we replaced had exceeded its expected life and we were not going to be paid. I am currently waiting on a call from a claims supervisor. I had multiple conversations with them prior to getting the pump replaced. At no point did anyone say anything about live expectancy. At no point when they happily took my money for the policy did anyone discuss that something may not be covered if it has exceeded its life expectancy. I now look around my new home and wonder what else is not really covered due to this little clause. I will be posting this type of review on every social media I can find about this company so that other may be fairly informed about how they run their business.
200 Continental Drive suite 401-729, 19713, newark, US
http://pridehomewarranty.com
Mic
Feb 23,2025Expensive Contract” with extended coverages used to cover repair or replace . However “ without notification” to existing contract holders renewals dropped or severely minimized these services and coverages . Now Told too bad should have read very very very impossible to read fine print on reverse . In my opinion it is now clearly a bait and switch operation . They will repair an appliance for $500 that cost $500 to buy brand new. Do not trust that what you are promised when you buy their contact will be provided .