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Reviews 23
Mads
Nov 28,2012I ordered 3 different items, but it took 12 days before they were sent from Germany. But once they got sent it only took 3 days to arrive in Denmark. THAT is impressive, very nice. Also I e-mailed the company and asked when is my order going to get shipped?, but they never answered.... But hey: Cheap shipping and cheap but still good quality products.! All in all: I'm am going to buy many more products from PureNature again in times to come.!
Jack
Apr 16,2012Prima service bestelling altijd netjes binnen paar dagen in huis! En als een van de weinig verkopen ze goede geurvrije producten.
+49 (0)6784 98 3990
[email protected]
Zur Rothheck 14, 55743, Idar-Oberstein, DE
https://www.purenature.de
Ry
Aug 02,2016Ordered online from Germany, but their software box wouldn't allow me to enter rural UK address (XYZ House Farm, XYZ Village, Town, Postcode). Rang them, had to give address 4 - 5 times, they still couldn't grasp it. Eventually emailed it to them, they entered it incorrectly but allowed me to manually alter to correct address. Couple of days later they'd changed it back to incorrect one!! I told them, manually altered it to correct one again, first order arrived OK. Second order, they'd REVERSED the correct address AGAIN to read incorrectly, as a result of which the order was dumped, in the pouring rain, in the open, at a house a mile away, with only my name, the village and postcode showing on the label. Luckily the owners of that house knew me, so when they got back from holiday (2 days later!!) they brought the disintegrated, sodden large package round. Fortunately the items were almost all almond milk cartons so not spoiled, but if they'd been on holiday longer, everything would have been ruined. I had been given no tracking number, tracking link, or tracking address with the order, so had no means of knowing when it was supposed to be arriving - whichever courier it was hadn't contacted me, nor left a card at the house it was dumped at. I immediately emailed the company (Friday afternoon) and was given a complaint ticket number by return. Despite sending them a reminder on Monday afternoon, I have still heard nothing further, 4 days later (1.5 working days). Disgraceful.