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Raven is a housing association with a clear social purpose - building homes and changing lives in Surrey and Sussex
Reviews 40
Jade
Jan 08,2024Raven you deserve no stars at all Don't trust raven they taken our family to court and we could go to prison and they will possession of our home just because we got a camera only facing our cars only as our driveway is the back of our house , we have a 5 year old and they gonna make us homeless ,
Amber
Nov 29,2023Raven don't even deserve 1 star. They're utter disgrace to their tenants. My family and I been through hell as we been receiving a lot of hate and harassment by 1 of our neighbours and we complained and complained nothing got done and that's when we decided to get a camera for evidence of the anti social behaviour we was receiving from the neighbour they are also a tenant of ravens. But soon we put a camera up for own health and safety RAVEN decided to say that's not good enough and we not allowed it up etc and we need to take it down immediately otherwise they will get the enforcement team involved that's threatening behaviour from raven etc but we spoken to the police and Citzen advice bureau and they said we not breaking the law by having cctv camera and that we are allowed it if its only covering your side and not pointing at the neighbour etc. But raven is such a total bullies and allow the neighbour to pick and pick and bully us we all got a disability and very vulnerable and we not even allowed to protect ourselves by having a camera as it is not good enough and giving us silly advice saying that we not allow a camera but we can have a dash cam recording at all times facing our neighbour property very poor and stupid advice from RAVEN.they don't even sort out anti social behaviour
Tony...
Nov 16,2023A big thanks to Andy & Drew for a top job replacing patio doors and bathroom window. Very polite and and very clean pair,did a superb job. Top father & son team. Thank you both. 👍
Tor
Nov 10,2023Raven is staffed by liers, thugs, and, theives. They have spent years attempting to hound me out of my home because I complained about their refusal to carry out repairs, at one point a warden threatened to burn my house down while I was asleep! another assaulted me, what did Raven do about these matters? they ignored the complaints. The worst part is that this thuggery appears to be sanctioned from the top. beware, if you complain you will be stonewalled or ignored. A recent fraud I uncovered on their part they say is not worth investigating! Raven are SCUM!
Patricia Ellie
Oct 03,2023Absolut joke of a company. If we knew that the communication would be non existent when it comes to issues, we would of never bought our house !
Ramil Heydarov
Feb 25,2023I submitted an application for permission to carry out improvement works (boiler installation which required extending pipework along the outside wall) and I was told to process the application can take up to 1 month. I asked Raven if they could prioritise my application and respond quicker as my boiler desperately needed replacing - which they did. Got a response within 3 weeks which helped me a lot to start the works earlier. I would like to give a shout-out to Hurry (Homeowners Rep) who was super helpful during the process.
Lisa
Dec 23,2022Awful. Please, please do not enter into shared ownership with this company . The rent goes up every year ( of course that’s expected ) but aside from this the additional schemes we have to pay into are ridiculous. A sinkage fund that costs so much the whole estate could physically sink into oblivion and we could probably easily rebuild the whole estate. The latest is they want to charge us £1000’s of pounds to maintain a grass area not much bigger than a manhole cover, consists of 1 small tree and a few weeds. I should add they picked the highest charging contractor which makes me wonder if people are getting a backhander on tenders. Finally my 5 year old house is rancid, ridiculous amount of faults and a bathroom covered in mould. They sent people out which eventually we had to ask to leave as their mould treatments have just left the bathroom ceiling paint peeling off. So honestly no matter how desperate you might be to get on the property ladder. Do not make this mistake.
Bob Parker
Dec 09,2022Raven staff are belittling and condescending. They have no morals and do not know how to treat people. They are liars and rude especially one so called ‘team manager’ who is nothing but a jobsworth. She clearly has no life. Please avoid dealing with these people. If you rent, pay your rent on time and if you can do better, get out!!
Susan Brackley
Oct 29,2022Friendly staff, love the way they have treated me since u moved into a raven property Couldn't be happier
vardulens4
Sep 17,2022No stars at all. Calling on emergency number no answers. Waiting for 20 min. Such a nice emergency.
jayne knights
Sep 13,2022It took me years to move to raven and what a mistake. I have a drug dealing flat above me that makes my live hell and this is in a sheltered building for the over 55yrs. They won't help me or move me. They won't even kick him out. It's been going on for over 5 years so don't move to a raven housing It's hell to get out. I would love anyone who could help me.
Kishin Laungani
Aug 29,2022My partner and I was treated so bad I have nothing positive to say about this housing association. We was treated so unfairly and in such a discriminative way I brand this housing association racist, they have discriminative unprofessional tactics and threats to scare you while empowering racist behaviour , im sorry to say but this housing association is run like the mafia. completely avoid this housing association totally shocking. I'm utterly discusted, I wish I could rate you guys in minus numbers, you guys make me sick🤢🤮 Currently going through a complaint case with them so I can't say too much but once it's over I will update EVERYTHING!
Galaxy tour
Aug 01,2022I found them to be racist, discriminative and lyer. They think they are always right, they treat social tenants as third class citizen especially if you are not white. Worst company I have ever come across. I wish I have never moved to their property.
alan brunwin
May 01,2022I meet a raven housing manager Christine who i found to be great to talk and so helpfull she showed us round 2 properties but they were to close to where we live now, we wanted to be housed by them and still hope one day soon we can be , i wont write a bad report on Raven housing because ive never encounterd anything bad of this housing company, only good help they have given us shows there are good people in this life we have
Claire
Apr 14,2022Today I have had the pleasure of meeting John Hudson. John has come to paint my ceilings after they were plastered last week. Not only has he done an exceptional job he has been lovely to speak! a real asset to Raven Housing Trust.
Mari
Feb 17,2022Being a private tenant, paying and accepting all charges- I can say the way they work, their 'policies' 'processes' or whatever else is a just a scheme to rob and ruin peoples lives. One example is that I pay for cleaning charges, yet, the block has never been cleaned since I've moved in since October. Another thing they have made impossible and totally stressful for me, is to allow me to make some alterations to the home I have purchased-which was approved prior to me moving to the home in writing and confirmed through lawyers. They refused the approval once I moved in, and requested for me to make the request all over again. Fine, I did corporate, and now they have made it an absolute nightmare in allowing me to make it happen with some ridiculous requests - which would not make any difference to anyones life, except mine, yet they have continued to make all this so difficult. I am truly disappointed, saddened, stressed and feel almost to the point of my mental health being affected.
Ganesh Singh
Nov 17,2021Wow! The most shocking terrible service from a company I have ever experienced!!! This over a period of almost 6 years sadly! only driven by MONEY wicked company. there's noting good about Raven Housing. all they good at is increasing your rent and service charges every year.
GBSM
Sep 21,2021One of the worse housing providers i have come across, they are more driven by money, than serving there residents in a clear transparent and honest approachable way. They do things with no consultation with residents, even when this has a direct affect on the area they live in, they don't deal with ASB effectively. Delays in repairs, they don't follow their own policy or procedures in-house. over all really poor customer service all round. I wished i never became a resident of Raven. check out the reviews before you think to become a tenant of Raven.
Luke
Jun 25,2021Awful company. Not a care for their residents in high rise buildings. Over promised and under delivery, leaving us in death trap flats.
H.H
Aug 06,2024Raven Housing Trust are a joke. They do not care about families! We have an antisocial neighbour who is constantly on drugs and screaming the building down and constantly causing something. I find it utterly disgusting you would house 6 families in a block of flats with a druggy. YOU know that she’s a druggy aswell! You’re defending anti social behaviour! She’s the only one without a kid in this block of flats. YOU DO NOT CARE ABOUT ANYONE. YOU ARE SCUM. Families feel scared in their OWN HOME! HOW IS THAT FAIR RAVEN? YOU ARE ALL FULL OF LIES! You don’t even make it affordable to live in these places? The prices are horrendous. We pay service charges and for what? We pay for window cleaning.. WHICH HAS NEVER HAPPENED. Cleaners? What cleaners? They can’t even clean, instead they sit in their van in our car park for a couple hours then P**S OFF? They won’t even clean cobwebs and dust cause I overheard a cleaner say “im scared of spiders” like get a grip. RAVEN ARE A JOKE, AVOID AVOID AVOID.