To leave a review you need to be logged in
Reviews 56
Rachel Grashion
Dec 17,2024Do not order from this company! I ordered some vinyl flooring almost 3 weeks ago. Was told it was delayed as they didn’t have the stock available (red flag since it was still available to order on their website at this point). This delay was supposedly until 6th December. 6th December arrives and no update. I called up and then it was oh sorry it’ll be in on the 9th December and we will ship to you next day. 10th December arrives and nothing. At this point I’ve had to delay the fitter so I call to see what other vinyl is in stock and pick a different one. Told this will arrive Monday 16th. By Friday 13th no order update so I call again, sorry but your order won’t arrive until Wednesday 18th (the day my fitter in booked for). At this point I’m very frustrated and end up cancelling the order. Ordered from elsewhere on Saturday and my new flooring has arrived today no problems. Still waiting on a refund from Remland for the total amount (including the difference between my first and second order) and not convinced I will get my money back but I wait with bated breath. Do not order from here, please go elsewhere.
Mark C
Dec 04,2024I ordered 3 packets of laminate and the top board on two packets were damaged even although packets were very well wrapped. I thought it would have been a drama to get two replacement boards. I sent an email with photos of the two damaged boards. I got an email the following day with an apology and an order number for a new full box of laminate, 9 boards rather than 2. Excellent custservice
Tom Langlands
Jun 20,2024We’ve just had a new carpet fitted by Remland and we couldn’t be happier. Reasonably priced, we opted for the slightly more expensive Hollywood fit and our home has quite literally been transformed. The 2 fitters expertly laid our carpet on 3 flights of stairs and 2 hallways in a day; contending with both a curious cat and dog throughout. They demonstrated real craftmanship and enthusiasm for the job in hand and did a great job cleaning up afterwards. I would heartily recommend Remland and the excellent team who work for them. Thank you.
Caroline scott
Jun 17,2024I've used Remland before - I've always found their customer service goes way beyond, they couldn't have been more helpful with suggestions and multiple samples. Speaking to customer service again today with a super helpful person, gave me different ideas and lots of stuff to consider. Can't recommend highly enough :))
Susan Harrison
May 28,2024I can truly say that the customer service is second to none. Remland Carpets give a first class customer service to customers. From placing the order to delivery I was informed every step of the way. The product knowledge and my requirements were quickly identified through the chat, and the online ordering process was simple. I was informed of the delivery and time frame in advance which was adhered to exactly. I would highly recommend the company.
Inquisitor Steinmann
May 18,2024Had a very positive experience using this company. My first contact was via their website, when I requested samples, which were delivered very quickly. I required additional advice and contacted the company using the “help@“ email address. The replies were prompt, and the help and advice I received from Sophie and Marie-Louise was very much appreciated. Sophie arranged the particulars of my order, and processed a custom order very quickly. Delivery was handled by DX; the quoted delivery date was met, and the driver followed the additional delivery instructions. I wouldn’t hesitate to use Remland again; friendly and professional replies to queries.
FIONA JACOBS
Mar 08,2024Paid £21+ for what is described as Express Dispatch , this to me would infer next day delivery , its not all all that service , 5 days later I will receive . Very misleading claims
Hannah Chandler
Feb 12,2024Vinyl sample received quickly and then full order placed- again, received quickly. Great communication from company, excellent product- one happy customer! Would recommended and would purchase from again.
EFJ
Feb 07,2024I enquired today online regarding a particular carpet and found the colleague at Remland Carpets very helpful and their prices highly competitive. Thank you very much for your kind assistance!
Emma Heath
Feb 02,2024I am so impressed with the service that Marie and the team provided, not only was communication excellent yet they helped me every step of the way to make this a seamless purchase of good quality carpet. Very happy and thank you kindly
Gianna Bowen
Jan 31,2024arrive promptly and very helpful support
Collette
Nov 21,2023Excellent service from beginning to end! Had our carpet put down this morning in the porch and toilet by Jim who did a fabulous job (even sorted out a very tricky bit!). Will definitely use this company again. Very competitively priced too!
Zoe H
Nov 02,2023Thankyou for the delivery of the superb vinyl. It was received on the day said and we are very pleased with the quality of it. It looks even better than the pictures. We're very happy customers. The chat function and advisor we spoke to were very helpful and personable. Highly Recommended.
Gwen Jennings
Oct 26,2023Excellent service and quick delivery
mrs karen watton
Oct 05,2023Delivered on time by a polite young man
Marsh
Sep 20,2023Amazing service from start to finish! We went into the shop a month ago after ordering a few samples of vinyl online. The sales staff were so helpful and we were in and out with our flooring booked in for a few weeks later. The whole process literally took 10 minutes! We then got a call the day before our fitting to confirm the time and the fitter came on time the following day and was incredibly polite. Really happy with the quality of the flooring and fitting in our kitchen and wouldn’t go anywhere else now.
Adam 아담
Sep 15,2023Excellent customer service. Excellent communication. Thank you Sophie!
Lois Carne
Aug 23,2023Marie was amazing from start to finish, she explained everything and sorted out an error I had created without any fuss. A company with understanding and customer care at their forefront. I would definitely reccomend them to anyone. I will be using them again for our next project.
Guest
Jun 10,2023Fabulous ... so what we received wasn't as expected when we slightly tore back the plastic wrapper. BUT. We stuck with it and had a professional to lay the flooring - the Koi fish - done today. IT LOOKS FABULOUS. FABULOUS. Thank you.
Unit 1-3 Park Farm Industrial Estate, CT19 5EU, Folkestone, GB
https://www.remlandcarpets.co.uk
Gardener.
Jan 13,2025Orders flooring. Paid for flooring. Multiple emails saying order is processing. Weeks later still no further forward. Rang a few times to be told they come direct from the supplier. We will ring them get an update and get back to you. No one ever gets back to you. Desperate for this flooring as it’s holding up my son’s bedroom. If I don’t have a date by tomorrow I will be cancelling and raising the issue with my card provider.