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We are the UK's largest showroom of Salon, Barber and Beauty Furniture, with over 25 years experience in supporting salons & barbershops across the UK and internationally, in bringing their dream client spaces to life!
Our ethos is all about delivering premium quality products, excellent customer service and the ability to work with you to design your bespoke pieces for your salon & barbershop. The choice here is endless with the possibility to customise everything down to the very last detail!
Reviews 28
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Apr 24,2024THIEVES! Avoid at all costs. I placed an order in January for 2 trolleys, and prior to placing, phoned up to explain the access to the property and check there would be no delays or problems. The lady checked with the delivery company and assured me there would not be. However, there was considerable delay and no communication of this. I have been requesting my money back (£800!) for nearly 4 months and the company are refusing to give it to me unless they deduct 25% for cancellation, despite the fact they did not deliver within given timeframe. Furious, appalled and currently £800 poorer!!!!!!
Purity
Jan 29,2024As one of the Directors at Purity Salons, I am thrilled to share our experience with Salon Equipment Centre. Over the past few months, our journey in establishing our new salon has been significantly enhanced by their outstanding team. Their commitment to not just meeting, but exceeding our expectations, has been evident throughout our collaboration. The level of professionalism and patience demonstrated by the team has been noteworthy. They have been incredibly friendly, approachable, and always willing to go the extra mile to ensure our needs are met. What truly sets them apart is their ability to create bespoke pieces of furniture, tailored precisely to our vision and requirements. This bespoke service has been a game-changer for us, enabling our salon to stand out with its unique and customised interior. A special mention must go to Jade, whose expertise and customer-centric approach have made her a standout member of the Salon Equipment Centre team. Her guidance and support have been invaluable, and her dedication to our project has not gone unnoticed. We are immensely satisfied with the service received, and it's clear that Salon Equipment Centre is committed to fostering long-term relationships with their clients. We look forward to continuing our partnership with them as Purity grows and evolves. In conclusion, I highly recommend Salon Equipment Centre to any business in need of top-notch salon equipment and exceptional customer service. They are a true asset to the salon industry, and we are grateful for their contribution to the success of our new salon.
Glynne Morley
Jan 12,2024I recently had the pleasure of experiencing exceptional service from Salon Equipment. From their prompt response to their wiliness to go over and beyond. I would highly recommend using them.
Olga Bessedina
Dec 05,2023We have ordered backwash unit and it was marked the item is in stock and will be delivered in 5-7 days. In 4 days I've contacted customer service and asked about date of delivery and they have asked me - but when do you want it? So looks like deliveries are being planned only after client calls and asks. We were also told that backwash unit will be left by our door outside and it will be delivered on a pallet. The company deals with beauty salon equipment. Majority of beauty salon workers are ladies and they leave heavy stuff just outside without offering some extra service. So I need to find somebody to come and take it inside and also to pay for pallet disposal too after. By the way, we've paid GBP 95+VAT for transport and looks like we'll need to pay GBP100-150 extra for taking goods in and disposal of the pallet. Hopefully the backwash unit itself will be ok...
Joanna Jędrzejczak
Aug 16,2023I am very sorry to write this, but I have never encountered such bad customer service in the UK. I bought a mirror, every day I had to ask for information when it would be shipped - no answer. After informing that I wanted to cancel - I immediately received information about the next day delivery. I was planning to buy the rest of the equipment for the new salon there, but I give up. I do not recommend.
Chris
Jan 12,2023I bought 3 top of the range REM styling units, which arrived damaged, and were the wrong specification. I was offered £800 to keep the damaged and wrong spec REM styling units. This was never paid. I also bought 5 new electric backwashes. The enamel wore off the basin, the footrest arrived damaged, the motor gave out. Then one by one the remote controls stopped working, making them unusable. Salon Equipment Centre had to constantly repair the back washes and the electric chairs. Now they have run out of parts, we're stuck with 5 useless unusable backwashes and still damaged REM units. AVOID AVOID AVOID
Barry Williams
Dec 09,2022Fast delivery thanks good range of products and helpful on the phone thanks
Emma
Oct 27,2022So happy with my chairs,basins,mirrors and trolleys. I had a virtual tour which was so much help on making a decision on what I was after. Nothing was to much trouble with my questions. Jenny was really helpful putting my order through and Tracy was brilliant with all my enquiries and keeping me up to date with everything.
Katie
Oct 21,2022I called very last minute looking for a basin and chair for my home studio and Jade in the office was so helpful. I was after the copper Canterbury but was advised it wasn’t in stock so she done lots of digging for me and called me back with different options that would suit my colour scheme and be available to collect or deliver in my time frame. I couldn’t be more thankful to have the pieces in time! Jade was so kind and patient and the pieces that she found for me are absolutely y stunning!
Torah Vyas
Mar 16,2022Super unprofessional!! I got 2 hairstylist chairs white with gold base for my brand new salon and was waiting for shipment more than 2 weeks. It has never arrived and when I contacted the company they said they don’t have the gold base and I have never was informed about that! Also they said they haven’t charged me but I got a message from them that I paid. Don’t waist your time with this company.
Popescu Liviu
Feb 02,2022don't buy it is a scam why do you delete scammer reviews?
Joy Grace
Feb 01,2022They steal your money then call you a liar. What could they do worse?
Sarah Daykin
Oct 26,2021Fabulous customer service, couldn't have been more helpful. During my time within the shop and aftercare. I purchased a backwash from them. It was from stock available to purchase that day. They loaded it into the car. Nothing was too much trouble. After the purchase I needed an extra part that wasn't included in the sale. They were really helpful and found me the part and mailed it out to me that day at no extra cost. I wouldn't hesitate to use them in the future.
Vegas Rocks
Oct 07,2021For a company that claims to deal with trade and businesses they offer no trade terms - so don't be fooled - this is a retail only operation. We drove half-way up the country to view the 'biggest showroom' in the UK and were a little disappointed at the lack of variety. The used selection is simply messy and items seem 'dumped' without any cleaning of preparation. Given their prices, this is disappointing. We needed to kit our whole salon out - backwashes, styling chairs, mirrors, footstools, the lot. Their lack of trade terms for 'the trade' they perpetuate to represent however ultimately resulted in them getting no business from us at that time. We called back to order some LED mirrors however a month later and would have ordered the chairs etc to match these in a year or so, depending how things had gone. We paid for the mirrors in full as their sales agent was pushy and said they are likely to sell out - they were needed for a few months time and with tradespeople booked in specifically we needed to ensure we had them. They agreed to hold onto them for us. Delivery was arranged in good time for the electrician. When the mirrors turned up the box shape seemed wrong and upon checking they had sent the wrong shape. We telephone and was told these are the ones on the invoice which we had had for months and to check the product code - as If we would know one stock number from the next. During our visit their sales agent had made a point of taking to show us the 'half-arch' mirrors as the round ones were a tad too wide. When we subsequently phoned up we were very specific and kept re-affirming it is the 'half-arch' versions we need. They agreed to send a driver to delivery the correct units and at the same time pick up the round ones. This was booked for the day after next. However the next day a driver called to say he was at our house and where were we. Our home was the billing address, not the delivery / pickup address - the salon. Upon calling again their agent said 'the code was on the invoice you could have told us it was wrong' - so trying to shift the overall blame to us for not realising their mistake! I asked to speak to a supervisor and was told there was no one else who could help us. They claimed to not have the correct delivery address, despite the incorrect items having been delivered there! No one could answer why a driver had been sent a day early to the wrong address to pick up the wrong items but without the correct ones to deliver. It's resolved now - but their attitude has been awful and we will not be using them again. You get this feeling that they think they are doing you a favour by letting you buy equipment from them. A very unprofessional and arrogant outfit, please give this firm a wide berth and shop elsewhere. I wish I had read the other reviews on here first. We will go elsewhere for our chairs and backwashes next year. Some items are just ridiculously overpriced as well - £90 for a footrest! We got four for £80 on Amazon - just as sturdy!
bri shai
Jun 09,2021cant get a hold of customer service and it states they are available 24/7. i've been calling for 24 hours straight. i've emailed. this is the second company i've gone through trying to order salon equipment. they didn't apologize for the inconvenience. they were rude. and there seemed to be no rush or any interest in my issue. I will be filing a BBB report. He asked why I called several times, but yet their mailbox is full for voicemails and no one is answering my emails. I'll be cancelling my order, and going somewhere else. Don't waste your time.
Ella Jade Sayer
Mar 09,2021This is the second time we've used SEC to buy furniture for our salon and each time we've received great customer service and fab equipment. Jade went out of her way to make the experience easy. Thank you.
Raymart Charles
Jan 28,2021I was concerned about Salon Equipment Centre's review and was not going to buy because of it. But I was very pleased. I saw a backwash basin on a group for people with home salons and fell in love with a basin that someone has. After doing a Trustpilot search I was disappointed with 3 stars and always avoid unless it is a minimum of 4 stars. However, I contacted the person on Facebook and she gave a glowing report of SEC. She said she had a scratched item and SEC speedily replaced this and they gave her a free neck cushion. She said their customer service and manner were also really good. So I did it.... I decided to call SEC as I wanted to get a feel for customer service myself and the lady I spoke to was very helpful. She explained that stock was due in at the end of January and that they would contact me to give me a date for delivery. The basin came earlier (they contacted me to arrange delivery so that I would be in) and the packaging was extremely impressive. The backwash was in excellent condition and I fell in love. The quality of the upholstery is fantastic and I cannot wait to get it plumbed in. So thank you SEC.
Sienna
Nov 23,2020My experience of this Company is totally unprofessional And I’m not even going to name and shame customer service, but you know who you are it’s disgraceful how you deal with people I’m guessing it depends on what kind of day you’re having I shan’t be buying anything from you again and we’ve used you for over 11 years never had any problems like we incurred this time so disappointed not even willing to listen 🙁 didn’t even get our product we requested Just DONT USE
Craig Mason
Oct 15,2020we have been using SEC for some years and always been over the moon with the service Tracey helped me replace a couple of units for our existing basins today literally within 5 mins they were sent out so we get them next day delivery! super helpful and cheerful staff, thanks.
Leicester Road, LE17 4HF, Lutterworth, GB
http://www.salonequipmentcentre.co.uk
Mark Dobby
Oct 19,2024Wow, what a fantastic experience we enjoyed today at SEC in Lutterworth. My daughter is in the process of opening her first hair salon (MUSE in Harrogate). We found SEC on the web and called to arrange a visit. The young lady on the phone was very professional, helpful and knowledgeable. It was really refreshing to receive such great customer service. We arrived at their fantastic and state of the art showroom where we were met with a very warm welcome and a lovely “brew” after travelling down from Yorkshire. Julie, Megan and the whole team were absolutely superb in their help and advice regarding what was needed to furnish Millie’s salon. The range of products and various colours were extensive, and we were honestly spoilt for choice. After a few hours mooching around the showroom we compiled a “wish list” of products for Megan to produce the quotation. We all sat down, discussed the various options, and agreed on a price which was very fair and competitive bearing in mind the quality of the products. Honestly we couldn’t speak highly enough about the experience, so we would thoroughly recommend SEC without hesitation. Megan, Julie and the team, thank you for all your help and giving us such a lovely experience when we visited today. We look forward to furnishing the salon with your products when they arrive. Mark & Millie Dobby (MUSE Harrogate) 🤩🤩🤩.