This is a review for Prime Inn - 92 Sussex Gardens London which don't even have their own website! They default to shout hotels. I am still chasing a refund that is due to me from 6 months ago when I refused to stay with my family due to the pictures online not being the same as the actual hotel rooms, There was also a hair on the bed and large stain on the bed cover. The bathroom was extremely small where you couldn't move freely. The cancellation policy states the first night is due if you cancel at last minute or do not show. However the hotel is still refusing to refund me the other 2 nights I had booked. This is totally unacceptable and disgusting. Do NOT stay at this hotel they will steal your money!!!!
Melissa Cuttell
Jun 03,2024This is a review for Prime Inn - 92 Sussex Gardens London which don't even have their own website! They default to shout hotels. I am still chasing a refund that is due to me from 6 months ago when I refused to stay with my family due to the pictures online not being the same as the actual hotel rooms, There was also a hair on the bed and large stain on the bed cover. The bathroom was extremely small where you couldn't move freely. The cancellation policy states the first night is due if you cancel at last minute or do not show. However the hotel is still refusing to refund me the other 2 nights I had booked. This is totally unacceptable and disgusting. Do NOT stay at this hotel they will steal your money!!!!