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Reviews 15
Naveed Alam
Jan 18,2025V bed service they charged for recovery service when I ask them I need recovery it's emergency I was on rode they refused they told ur not cover insurance even I paid for recovery v sham
Beshoy Fayez
Jan 03,2025Probably the worst insurance company in UAE
Muhammad
Dec 20,2024Very bad insurance and management My car have been accident from 4 days still no response from insurance Never recommended and I will never renew They deal like this with premium insurance Like that what will be for 3rd party Stay away everyone
Emmanuelle
Dec 04,2024We were customers of Oman Insurance for our 2 cars for 4 years before it changes to Skukoon. Oman insurance was very good and helpful but since it changed to Shukoon they have a very bad customer service! We have full cover for the car and for the first time we called for a car breakdown. All customer service agent weren't available so they send us to a bot on Whatsapp and the line cut. We called again after register a complain and an agent came to us, start to tell us to be patient without giving any updates and finally hang-up on us! So desapointed. We realise that in case of severe emergency the insurance will not take care of us! We will change immediately to a better insurance with higher customer service standards!
Vojislav Milanovic
Nov 14,2024They attempted to double the premium for the renewal, upon asking for explanation for the price hike, they asked for more documents. They tried to lower the premium a bit, but not much, but never bothered to justify the hike or provide any information. Insurance was barely used. It's basically a scam. Avoid by all means.
Natalia Kochetova
Nov 09,2024Useless support center. The insurance company compensated 40% of my expenses due to a lack of reports. There is no way to add new reports through the app or update reports through the support center. Great insurance for saving money for the company, but the worst from the client's side.
LM
Sep 23,2024IF THERE IS AN OPTION TO RATE IT ZERO STARS, I WOULD DEFINETELY CHOOSE THAT. WORST INSURANCE I HAVE COME UPON SO FAR IN MY 7 YEARS HERE IN UAE. IT HAS BEEN 2 MONTHS AND COUNTING SINCE MY COMPANY CHANGED OUR INSURANCE FROM NEXCARE TO SUKOON AND UNTIL NOW, THEY STILL ARE NOT DONE REQUIRING ME TESTS JUST TO APPROVE MY APPLICATION, AND WHAT I HATE THE MOST IS THAT AFTER I SUFFICE THEM THE NEEDED TESTS, THEY THEN REQUIRE ME FOR ANOTHER ONE AND THE PROCESS IS NEVER ENDING!!! THEY HAVE CAUSED ME DISTRESS PHYSICALLY, MENTALLY AND FINANCIALLY AS I HAVE TO PAY IN FULL AMOUNT THE NUMBER OF TESTS THEY ASKED ME TO DO. VERY UNPROFESSIONAL.
Lou
Sep 17,2024WORST! IF I CAN GIVE THEM A ZERO STAR I WILL - MY COMPANY CHANGED OUR INSURANCE FROM NEXTCARE TO SUKOON, THEY REQUIRE A LOOOOOT OF LABS AND CONSULTATION BEFORE GETTING APPROVED AND AFTER ALL THE LABS THEY ASKED, THEY ASKED AGAIN FOR MORE AND MORE LAB TESTS THAT COSTS THOUSANDS OF DIRHAMS. THIS WAS GOING BACK AND FORTH FOR TWO MONTHS NOW AND COUNTING. PLEASE DO NOT EVER CHANGE TO THIS INSURANCE AND SAVE YOURSELF FROM A NIGHTMARE!!
syeda mehwish
Jul 24,2024worst customer service ever. i just changed my insurance from Nextcare to Sukoon. they dont understand that its might be medical emergency and they take many days for approval. never ever choose this....
Edwin Kimani
Jul 12,2024I am reaching out to share my deeply frustrating experience I’ve had with sukoon insurance after my car was damaged in the DUBAI floods April 16th. Despite filing my claim on April 27, the process has been nothing short of a nightmare from missed appointments with the loss adjustment officer ( from company) and poor communication to finally being told on the 11th of July (3 months later ) that my claim was declined because my car was supposedly ‘in use’ during the flood ( Which it wasn’t). In the 3months of back and forth my car has suffered additional damage while waiting for a resolution .l took comprehensive insurance which they rendered useless. I don’t think l am the only one who has gone through this painful, excruciating experience
Tim Leam
Jun 23,2024I wish I had read these reviews before taking out a policy with this company. Now I have a claim it is clear they couldn't care less about their customers. My claim has been passed to another company who don't respond either. Now 6 weeks and they haven't even inspected the car yet. Notice the good reviews on here are for giving a policy NOT for dealing with claims. Yes I agree they are good at taking your money. Beware
Sarah Parodi
May 17,2024AWFUL, TERRIBLE the worst. Left with zero roadside assitance, an automated whats app bot and no support for weeks. Terrible experience. Do not use them for your car insurance unless you want to be treated like you dont matter. 8 years with fully comprehensive insurance paid and now ZERO care.
J F
Apr 25,2024Awful in handling claims. Slow. Adds new forms without notice. Not customer centric
MD Jahid Hasan
Jan 22,2024Too much hidden chargers too much condition is here I bought platinum packages but this is not covered almost important service Too much whole loop is here in insurance Main thing is In the life is vaccines They not covered in hospital What is bad thing happened Insurance is not telling you When you enter take the plan need vaccine in hospital then you get surprised how much you pay the money I literally just tell don't bought sukon this is trap of insurance just
Omar Bin Al Khattab Street, Al Rigga, Deira, 5209, Dubai, AE
http://sukoon.com
Tiwari Vipin
Feb 20,2025Worst health insurance company, they always looking for money not people, they don't care about people they only care about money. I wait a month provided all documents the quotation suppose to be 3500 AED but they quote me 48746 AED no one can even imagine after a month of back and forth emails providing documents and reports they quote such amount , they torches me by asking unnecessary reports and at the end they abuse me with such high price.