Supergrows Cosmetics
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Online Beauty supply store and specialist Afro Caribbean cosmetics.
Reviews 62
Ms Lucy
Jul 09,2022Bought two higher end products totalling £21.98. I knew I shouldn’t have purchased the second product as the bottle was sticky. The guy said he would clean it and he did. When I got home the seal on one item was broken, and I thought the bottle felt light. There was no seal on the second bottle, which had been sticky (all the bottles of that product were sticky) and it did not smell like it is supposed to when bought from online from a different retailer. I’m of course very disappointed, il be heading back first thing in the morning to get a refund, let’s see if they comply. I’m not confident that they will, but I will see if they do regardless. It’s not unreasonable to expect a retailer to comply with trading standards and consumer law. Supper annoyed though because I don’t expect to spend over £20 on a clearly used product and what I believe is a fake.
Brenda
Feb 02,2022I visited the Upton Park store yesterday and will never visit again. I went with my elderly mother, our speaking voices were mocked, the guy on the counter refused to speak when asked a question responded arrogantly that "silence is the best answer", my other said "thank you" as she handed over HER money again to silence. The worst shopping experience ever, I live locally & haven't visited this store for many years and will certainly never go back - basic human civility was missing let alone professionalism. My mother struggles with walking which is the only reason we didn't go straight to a different store but I will never frequent this store again. Shocking approach to customer service!
Bea
Feb 02,2022This was my worst shopping experience ever. I would encourage others to not frequent this store, I walked in with my elderly mother instead of a greeting our speaking voices were mocked, the guy at the counter did not smile or even speak when asked a question. In fact we said "thank you" as we handed over OUR money to Stone cold silence. Absolute worst shopping experience EVER, these people seem to have contempt for paying customers without the bear minimum of human civility let alone peofessionalism, I am horrified that I took my mother to this store
E Martin
Nov 06,2021Very convenient and has all products I need, Friendly and helpful staff always happy to help .
marilyn christopher
Nov 06,2021Very good customer service
Chrissy
Jun 08,2021I visited Supergrows Leytonstone earlier today and received such a pleasant friendly experience as usual. Every time I have visited the store, the staff have always been welcoming and helpful to ensure I was able to look at the range of products on offer and never pressurised into purchasing. I did purchase today and last week when I visited.
Leo Kokkao
Mar 22,2021Great store for hair and beauty supply. As a B'leo SMP@PMUA England 🇬🇧 i would recommend you guy to get what you looking for here. The manager he is usefulness.
Chiyhna
Feb 20,2021Good, I got my parcel well packed and delivered on time.
Hair Beauty
Jan 17,2021Supergrows helped me when I was in such a tricky spot. Setting up a new business in Uganda, and I needed a few products sent here ASAP using a courier service not far from them. They dispatched the product the same day to the courier company I used, and invoiced me for the goods with quantity discount. Really pleased with how everything went, and their customer service was 10/10. I don't usually leave reviews, because...well, lets be honest, who does? But Fahim asked me kindly if I could leave one, and I couldn't say no. His customer service is literally 1 in a million and he has saved me from a lot of disgruntled customers. Phew. Thanks Supergrows for saving the day.
Ceri
Jan 17,2021Customer service was so amazing! I reached out to supergrows on Instagram to ask if they would be able to tell me if or when they would have an item back in stock, they went above and beyond by locating the item I wanted in-store and made it available on the website so I could order it that same day! They are so helpful and I can't recommend them enough. I have never left a review for a company before but I didn't expect the response I got today and was so grateful that they took the time to get the product for me! I have ordered from them once previously and found that the product was the best price on their site (on Amazon and other sites it was almost double the price for the same product!). In terms of delivery, my order arrived within a week and was a reasonable cost considering I live the other side of the country! It was also packaged very securely so the product arrived intact and without leakage. I honestly have nothing negative to say about this company and would definitely recommend ordering from them- they are more than happy to help with enquiries and it's always good to support small businesses!
AI
Jan 14,2021Sent me the wrong item and ignored my e-mail about it
Emma
Oct 18,2020Very fast delivery excellent products at a fair price
Deee
Jul 14,2020In all honesty, I am normally too lazy to leave reviews. But the experience was amazing, great customer service, speedy delivery and living in an area where there is no afro-caribbean hair shops. They saved me, and the price isn't ridiculous.. Thank you
c83748347
Jul 12,2020my order didn't arrive and after several attempts to resolve with them, I have not had a response. Very disappointed.
Ree
Jun 11,2020Great, got everything I ordered in PERFECT condition, Delivery time was faster than expected which it great! I’ve recommended you/ your site to a few people and I myself will he ordered me very soon! Thank x
V A
Jun 04,2020Good products and good delivery. Ordered and delivered as promised despite COVID-19 situation. Will definitely be purchasing from here again as the prices are quite reasonable.
ANN
Jun 02,2020I ordered from this site and they delivered as stated within 4 / 5 days. Prices are very reasonable and I shall definitely be ordering from then again.
Rena Parchment
Jun 02,2020Very happy with my order,good customer service very quick in response to a email i sent,very happy will definitely be ordering again in the furture.
Jennifer Augustus
Jun 02,2020Didn’t have to wait too long and got my order packaged nicely so nothing was broken
Sharna
Mar 06,2023Free giveaway was nice. Hope to get some this time.