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Reviews 118
Eddy van den Baard
Jul 20,2023Delivery was one day earlier than planned, installation went wel. Internet has good signal quality and is quick.
George
Jul 10,2023Neue Eigentümer sehr bürokratisch. Für expatriates nicht mehr interessant, weil nur mehr von spanischem Konto abgebucht wird - Änderung der Konditionen ohne Kommunikation mit Kunden, Ton neuerdings unfreundlich und sehr unflexibel (nach 10 Jahren guter Erfahrungen).
Jim Smith
Jul 06,2023We have had Telitec wireless Internet for many years, paying for 10 Mbs download. We watch TV through TVMucho, which provides HD TV at 5Mbs download. Until a week or so ago, the TV was fine, but now it hangs so often it’s not worth looking at. Speedtest frequently clocks the Internet speed as less than 3Mbs. Technical support, as usual, responded promptly, as usual, to my complaint, but are unable to improve matters. This problem is obviously due to Telitec signing up far more people (holiday makers?) than their infrastructure can support. We have been offered a 4G service by customer services, at far greater expense, of course; but why should we pay more just to get the service for which we are already paying?
Loosebruce
Jul 05,2023Funny how Telitec only respond to good comments. Never a sorry to poor reviews and what they have done (or not done) to resolve their problems. Their service response reminds me of the good old 1970's but hey, haven't we progressed since then? Also, it's Funny that as all telecoms in the 1970's went through mutli selectors (mechanical rotary switches) unlike today's high speed processors that constantly seem to fail. You had to physically check the fault back then, as opposed to bashing a querty keyboard today and wait for the 'diagnostic report'. I know what is quicker to repair!!
Mark-Andreas Krause
Jun 19,2023Estoy totalmente satisfecho. Todo ha funcionado según lo acordado. A tiempo, la tecnología funciona sin problemas. ¡Sólo puedo recomendar!
villa spain
May 18,2023For the past week have experienced an hour's outage of service in the morning, but have had no service for two days, and still waiting for an engineer. I suspect that their recent takeover by a larger telecom company has affected their service, and lack of good competent staff. A shame.
Bruce Gibson
May 18,2023Reported fault and told when an engineer will come the next day. Phoned several times and they said their engineer was running late and would be first thing the next day at 9am. When phoning again they said they did not say that and an engineer will come by 1pm. Neighbours had the same problem and when they got connected we got disconnected for some strange reason. It does appear that since the company has been taken over recently that service has gone downhill very badly. Customer services only say engineer will come unless he crashes his vehicle.
Dawn Forester
May 12,2023Super efficient and engineers called to fix our issue in speedy time frame. Great service! Thank you
customer DJH.
May 04,2023Very helpful and totally professional, I would highly recommend Telitec . They also have multiple language personnel which makes life easier !!.The price for full fibre is very competitive and the installation simple.
Nick from Benitachell
Apr 12,2023I must admit it’s hard to impress me but after calling a few local companies and a few of them trying to get fibre to my house at elite was the last company I was going to try before I gave up. I spoke with them they turned up when they said they did a survey and basically installed the fibre cable on the survey then came back another day to finish the install. I was told I could not have fibre and had to use the satellite version which is slow and unresponsive. Very happy is an understatement. No holes dug no street ripped up. Thank you for the excellent service.
Mrs Joanne Diaper
Apr 08,2023We use the start/stop service. The office staff have always sorted the service out efficiently even when I haven’t been able to give notice. We had signal drop out last summer and the technical staff called quickly and a technician visited us same day and realigned our dish which had moved over the years. We weren't expecting such quick service at the height of summer so it was a lovely surprise
Vio
Mar 23,2023Vorsicht Leute, aufpassen bei Vertragsabschluss. Diese einmalige Gebühr von 25-, zahlt ihr immer, auch wenn sich im Nachhinein heraus stellt, dass von Telitec aus gar kein Internet möglich ist, obwohl anderes im Vorfeld gesagt wurde. Ich habe einen rechtskräftigen Vertrag für Fiberanschluss abgeschlossen, welcher von Telitec nicht eingehalten wird! Unglaublich, eine Gebühr für nichts. Normaler weise sollte Telitec mir dann eine Gebühr zahlen für die entstandenen Umtriebe. Das ist wirklich wie Betrug. Also: vorher selbst abklären und denen nichts glauben.
West Yorkshire Property Maintenance Ltd
Mar 14,2023They are ok selling but the customer care is not existent had 1 x router faulty had to go through the process of logging in and setting the first router on the land line / telephone had to wait for Telephonica router at fault not the telephone line? We asked for a router with a sim card as we only have 8 mg this router was also faulty we waited for the second router with a sim card and told we had no coverage we have 4G coverage on our mobiles from the UK ? 02 / Telephonica own 02 keep away i will be moving when my contract runs out
Denise W
Mar 14,2023Excellent customer service during our four + years with you. I can’t recommend you enough. Thank you for all your help, and closing account ( due to return to uk ) has been completely painless. Thank you again. Phil
Barbara Wolf
Mar 02,2023I would like to express particular thanks to the support colleague Roman who has given me a tremendous support in solving my problem. It is just great to encounter such nice staff at your service provider. Continue your good work!!! Best regards A very content customer - Barbara Wolf
Frank
Feb 27,2023Great experience at their shop with Holly as the representative and very quick installation and working speedy internet
Richard Lindeloo
Feb 12,2023Fantastische service van zowel telefonische verkoop als de monteurs. Daar kunnen ze in Nederland nog wat van leren
Thierry
Feb 08,2023Quick service, good explanation and smooth installation
Ria taylor
Feb 02,2023Julie was amazing from start to finish, very helpul in explaining everything. The fitter was great too no mess was left and he even worked quietly whilst my baby slept (thank you)
Chris Parker
Jul 29,2023Appointment made when we requested it. Engineer was on time, polite and helpful. Explained everything clearly.