To leave a review you need to be logged in
Since The Beauty Club launched in Australia in 2008 as an online boutique specialising in hard-to-find brands, The Beauty Club has grown to become one of Australia's leading online beauty retailers. The Beauty Club offers a comprehensive selection of classic and emerging brands across a broad range of product categories including skincare, cosmetics, makeup, fragrance, smile care, body care, hair care and beauty accessories; to suite every budget and beauty need. The Beauty Club commitment to staying ahead of what's what in the world of beauty and offering a personalised shopping experience, continue to be driving forces behind our success.
The Beauty Club offers 600 of the world's leading designer brand cosmetics including Aveda, Alterna, By Terry, Balenciaga, BareMinerals, Benefit, Biotherm, Bobbi Brown, Bumble and Bumble, Chloe, Clarins, Clinique, Chanel, CosMedix, Decelor, DIOR, Dermalogica, Elemis, Elizabeth Arden, Estee Lauder, Eve Lom, Giorgio Armani, Guerlain, Jurlique, Juvena, Kate Sommerville, Kevyn Aucoin, Kerastase, L'Occitane, La Mer, La Prairie, Lancome, Living Proof, Make Up For Ever, Moroccanoil, Murad, NARS, Peter Thomas Roth, Philosophy, Shisiedo, Shu Uemura, Sisley, SKII, Stila, Thalgo, Urban Decay, Valentino, YSL, and over 16,000 products from cult classics to the latest in beauty releases.
Reviews 39
Jenny
Jan 13,2021Great customer service - responded immediately to my query regarding delay in delivery due to US despatch and Christmas / NY holidays, and gave solid info! Would give 5 stars for the customer service, but one lost as info up front re expected delays would have been perfect!
Roxanne Beaudo
Oct 25,2020Ordered on July 15, 2020. I received an it’s shipped email and then nothing. Scam scam scam
Penelope Vone
Aug 28,2020I am a member of the beauty club and the prices as a member are very good and you also get free shipping, this site has so many brands and products, biggest range i have seen online and i have never had a delivery problem. really enjoy adding my wants to the wish list, if only i could afford all of them!
jpps07
Aug 07,2020Hello, could you please send me Sendle's tracking number? This was the last update last week and I havent received a tracking number y yet. Ive tried reaching out through emails and other accounts to no avail. Order #799877 Thank you Edit: TBC has replied with tracking number. Updated my rating
liverpool1
Jul 03,2020I give the company 4.5 stars. Only because the tracking system and communication is bad. Ordered my fragrances on Sunday and received today.. will use again... thanks guys xx
Sarah Hendars
Jul 03,2020The Beauty Club has been excellent with my order and support, although the parcel was a little delayed they have kept me updated and have treated me very well.
Brigitte
Jun 20,2020UPDATE#2: I have a pending credit from them on my visa and today I received the marchandise. They are small company with reduced staff because of Covid. The lady asked me where I saw all the complaints. She honestly did not seem to know there was so many upset customers. So I would email and call them again if your problem was not resolved. I would give them another chance. The product I bought was as expected and they add a cute little pouch with samples. UPDATE#1: I received a call from their customer service. They said that they are giving me a refund for the order and apologized. I will continue updating this post to let you all know if indeed I have received a refund. Original complain : I paid for a 2 day delivery and I am still waiting to received my purchased item. I have called and sent emails and have yet to receive any response. I am hoping I will soon receive my items, otherwise I will make a formal complain to BBB and advise everyone who was disappointed to do so as well.
Annie Marais
Jun 18,2020Update-this is a shameful dishonest company! I did not receive my full order, they replaced a perfume with an aftersun green rubbish and said they fulfilled my order, they refuse to give me their return address so I can send back the incorrect order, they refuse to respond to Clearpay emails. I’ve noticed so many people in the same situation as me and now on Trustpilot they reporting people that are given reviews about them!!! They are an underhanded dishonest company! Beware, when you challenge them they threaten you, I have it all on email and will be pursuing this scam further. Disgusting company!!! Update- the perfume I had ordered did not arrive but instead a green bottle of Aftersun which was not ordered at all, so it has been back emailing them which they do not respond, the threatened me with the local police, as they said I sent too many emails and hundreds of bad reviews, they told Clearpay they have been in constant engagement with me which is not true, they have only sent one email and one email about the issue to Clearpay. They have not responded at all to the missing order. They have lied, been underhanded sent a false tracking number yet will not respond . Update-the emailed me asking me to delete my review and told me the order is on its way to me, gave me the tracking and what do you know it’s invalid, UPS have no record!!! Something needs to be done about this company My order 774800, still not received, no tracking info given, no response to 3 emails sent! I demand an explanation don’t tell me to email you as I have brought it to this platform I want a response as to why emails are ignored, why there is no order received and why no folllw up if there is a delay! I want open communication on this platform as there are many others in the same situation and I want to see if you can be honest in business Still no response on here or by email! No sign of order no updates no tracking info given
Aaliyah
Mar 09,2020Buyer BEWARE!!! They still your money. I purchase two items nearly two weeks ago. The items were shipped on February 26. Today is March 9th, and I have yet to receive the items. I emailed them, and no response. I called their telephone number, and no response. It’s a scam.
anne Torres
Feb 10,2020this company is so fraudulent. not customer service at all. I bought a foundation morr than 10 days ago, i didnt get it and not even answer from them. i am not gonna buy ever on the beauty club again.
Tania T
Dec 04,2019Those are basically scammers so be aware before any purchase! I've received items damaged and spilt. While the parcel came from the post office was totally ok, no sign of any damage, the product inside was in a damaged box and part of it spilt. So the seller clearly knew they're sending me broken items. I've immediately emailed their customer support with the photos and descriptions however got no answer. One week after I've emailed them again however still got no reply. Only two weeks later they managed to message me asking for clear photos (whose I've sent were absolutely clear and the items were perfectly seen damaged) and no refund followed. On ebay and in here there are lot of negative reviews which show that this scamming is habitual.
Nethra Rajkumar
May 03,2019I love shopping at The Beauty Club!!! My orders always arrive beautifully wrapped and the customer service team there always provide me with the best service! I would recommend to all my friends and family
Kelly Campbell
Feb 22,2019I received what was clearly fake product. Wen I asked for a refund they told me I wouldn't get one. So I wouldn't ever deal with them again. The Beauty Club have requested I take this down but I won't. They know they sent me fake product. I have seen many instances of this on reviews. The product came from China when it was supposed to be an American product and who knows what was in it.
Jessica McLean
Mar 22,2018I recently purchased some products from the beauty club's online store and I loved it! The signup is $35 but for all the discounts you get on the products plus the free shipping, I definitely think it's worth the money, especially given the amazing range of products that they have, both high end and drugstore. So many online makeup retailers won't ship to Australia or charge crazy shipping fees, so I was shocked that the beauty club's shipping was free! My product came within a week of ordering, well packaged in perfect condition. Would definitely shop from them again!
Ruby Foster
Mar 02,2018I visited the The Beauty Shop today and it was amazing! There is so much range to choose from and it covers all aspects of beauty, from make up to skin care. The website covers all price ranges so you can shop on a budget or shop the top end but those prices are are reasonable too. The shopping experience was so simple and easy. This website is now my one stop shop for all my beauty needs.
Karen Robertson
Mar 02,2018What a fantastic shopping experience! I heard about the beauty club from a friend and decided to give them a try and I certainly wasn't disappointed! After browsing the wide array of products (many of which are super hard to find) I decided that the $35 membership was well worth the investment. Loved that with membership I saved even more money on their bargain priced products as well as receiving free shipping! The site also allows you to create your own profile based on your beauty needs and gave me some great product suggestions, which I may not have otherwise considered. After finding so many must have products, I really liked that they had Afterpay or Zip Pay to choose from so that I didn't have to pay the total amount straight away! I would definitely recommend this store to anyone for all of your beauty needs!
Bradley Graham
Mar 02,2018Recently used this company to purchase some gifts for my partner and myself. After sing there services, I quickly realised that it was a great decision to do so. The products were outstanding and the website was easy for me to navigate around (I usually struggle both the online shopping malarchy). Overall I would have no hesitations with regards to telling my friends and anyone else to use The Beauty Club's services.
Emelia
Mar 02,2018ABSOLUTELY AMAZING!! There's a million products to chose from including high end brands for the the cheapest price. The website is easy to use and it is definitely worth becoming a member as not only you get a discount on all the products but you also get suggested products that are tailored made to help solve your problems and concerns with your beauty. It is a must go place for all your beauty needs.
janice lloyd
Jan 25,2021Excellent customer service and product, thankyou for keeping me updated with the progress of my delivery, top class