The Return Company
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The Return Company is an online marketplace where you will find incredible offers from some of the best furniture brands (Up to 70% OFF) on recently returned open-box furniture in all major cities across the United States. Enjoy fast and free delivery in your city. By shopping locally, you help reduce CO2 emissions by up to 95%. For us, it's all about providing exceptional customer care, sharing beautiful designs, and promoting a more sustainable planet. Find a new favorite piece or refresh your entire home with a makeover!
Reviews 68
Joanna Debiak
Nov 04,2023I was pleasantly surprised with the condition of the sofa, description said New-open box but when you get 80% off, I expected some minor scratches, much to my surprise both the item and delivery was excellent.
oliver t.
Oct 13,2023Great experience! Customer service is very quick to reply with answers and shipping was within the time frame stated! The products are definitely original and I also received it in good condition with its original packaging as stated! Definitely would recommend shopping here to anyone!
Ade
Oct 12,2023My experience was great! They had the chairs I wanted at half the price and they were able deliver them out of street. The items were packed well and in the original boxes. I love them!
Amiee Lumiere
Sep 14,2023Great price and the furniture was in great condition! Pickup wasn't the timeliest and a little confusing but overall good experience.
Happy Customer
Sep 14,2023Great experience with Customer Service
KL
Sep 11,2023Great customer service and I love my furniture!
Susan H
Sep 07,2023I normally don't write reviews, but I had the best experience with The Return Company! I was eyeing a bed at Rove Concepts for quite some time, but it was very expensive. When I saw the open box price at TRC, it seemed too good to be true, but I went for it and am thrilled! I spent $75 to pick it up at a storage unit and it was so easy and the people who helped us couldn't have been nicer. The bed was wrapped up in 3 boxes and in perfect condition, it was as if it was never even opened to begin with. It was super easy to put together and it is a very high end bed. My husband and I are super happy customers!!!
tamara Salari
Sep 07,2023Our couch came with a dead rats!
Melody
Aug 27,2023Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's mission and will buy from them again.
william yu
Aug 20,2023We tried to use The Return Company twice, and twice they failed to deliver our items. We wanted to give them a second chance after the first mishap because they claimed the first item was missing due to "inventory issues", so we tried to buy a rug. Just like the first time, on the day of the delivery, they decide to notify us that the item was never available in the first place. One suggestion I would make is that if the item was missing inventory, that they should notify the customer ASAP, not until the order is processed and the customer is expecting the item. Very disappointing, can't say I recommend at all.
Junna Fan
Aug 05,2023The customer service
Teri
Aug 05,2023The moving company delivered the wrong chair during a scheduled delivery where I had to take time off from work to receive. They only text no phone calls. Would never use them again!
Emily Knight
Jul 25,2023It felt like I was taking a risk ordering with this company since it seemed too good to be true, but I couldn’t be more pleased with the outcome. I love my new stools. I got such a great deal on them, and they came out of the box in “like new” condition. I had been waiting for this upholstery/stain combo to come back in stock for months on the original website and had just about given up on these stools, so when I found 3 of them, local to me, for a third of the price, I knew I had to take the chance, and I’m so glad I did. Delivery went smoothly and there was good communication! One of the stools had a little scratch and maybe that’s why it was originally returned, but I was able to fill it in with a furniture marker/wax crayon and you can’t even tell. All of the stools wobbled, but after putting felt feet on them and doing the loosen/tighten adjustment, they’re solid. I was more than happy to put in an hour of work to make these chairs perfect.
mia lee
Jul 20,2023Hi, I’m trying to get in contact and no one is answering your google line. Is there any way I can pick up your item instead?? I’ve been looking to purchase something for weeks now. Thank you!!!
Kevin Simon
Jul 18,2023The process of ordering, checking in at arrival and picking up the merchandise couldn't be more simple. Highly recommend purchasing products from here. The protective covering over the furniture was way more than I was expecting. Will purchase from here in the future.
Tristan Cai
Jul 18,2023Got a great sectional at a great price ! It came in like new condition as described , communication from their third party warehouse is slow but did finally work out.
Jose Sime
Jul 17,2023I'm extremely happy with my purchase. The items were delivered within the promised time, and the condition was impeccable. The discounts I received were really unbeatable. I would definitely buy again from them.
Mike
Jul 14,2023Item was as described, delivery came less than 10days after placing order, delivery guys were super helpful only downside would be for them to have an actual phone number where you can talk to a person.
Andrew Arnold
Jul 07,2023Easy experience. Was worried about quality of furniture but it was immaculate. Very happy I went with them.
MARIANNA SENDERKIS
Nov 04,2023incredible products for an exceptional price super responsive service and fast delivery. Really amazing experience