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Reviews 757
James
Nov 07,2023Easy transaction, timely support and delivery, beautiful product
Jack Frost
Nov 06,2023It is nice to be able to hear the windchimes when browsing your shop.
customer
Nov 04,2023Speedy delivery, purchased a beautiful zaphir chime for a gift.
Josefina
Nov 02,2023I had to cancel my order and the money was returned immediately, which I appreciated. The communication was also very good.
S Cherrill
Nov 02,2023Great choice of wind chimes and good to be able to listen to the sound they make before ordering. Customer service was also excellent.
Meg Gibbons
Oct 29,2023Beautiful product,
Pam Barnard
Oct 27,2023Overpriced and poor quality
Philip
Oct 23,2023Let's be honest -- it didn't start off too well, because they goofed in sending the wrong size of the bamboo wind chime I'd ordered, so then the question was, how they'd respond when I reported that. Anyone can make a mistake, and I wouldn't down-rate a trader just for an occasional little goof. I got a very prompt response, in which they notified me that they'd already issued a refund for me, with apologies because when they then checked they found that the whole batch of that model was similarly undersize, and so they'd have to raise that with the wholesalers because they'd ordered and paid for the larger (50cm) version. Not only that, but they explained that in such circumstances their policy was not to ask for return of the 'wrong' item, so it could be used, passed on (i.e., to charity shop) or disposed of as the customer saw fit. Now, that's real service (and a half)! I also warmed to the very 'with-it', professional and conscientious manner of their communication, which really inspires confidence in them. I'm sure they considered themselves suitably (self) chastized by the experience, and would take more care to physically check new stock before putting it on sale. There is one little thing on their site that I'd draw attention to, which WCS would do well to address, and that is the (I'm sure unintentional) misleading effect of the excellent video clips of the chimes. The issue is simply that bamboo chimes pretty generally are assembled haphazardly with regard to the notes / pitches that they sound, so there needs to be a reasonably prominent disclaimer **in the caption for each of those videos**, that because of individual variation the actual notes / pitches heard in the demo example are not an indication of what any ordered example would sound like musically, but they are a pretty good indication of the particular chime's tone and overall pitch level. I got caught out by that in my previous (first) order from WCS, where the example in the video sounded a clear whole-tone scale. Some people might hate that but I really could have done with that. What I got had a much more normal and nonedescript selection of notes. By a gnat's whisker I decided to keep that chime, because it did sound some microtonal intervals that could work well in my pioneering wind chimes recording project -- look up my name and "nature-symphonies" (with the hyphen).
liz gibson
Oct 22,2023Beautiful. Arrived promptly, well packaged, no assembly required and it sounds gorgeous
helen jones
Oct 20,2023Easy to order and delivered as requested. Very happy with purchase.
Joanne McCartie
Oct 20,2023Great service, highly recommend
Sabine
Oct 20,2023Good communication and prompt delivery. Very pleased with the product.
Nigs
Oct 19,2023Good site, lots of choice and well presented. Arrived promptly, well packed
Alison Wray
Oct 19,2023Quick delivery, would recommend & buy again
Linda
Oct 13,2023LOvely windchimes
Sukie
Oct 11,2023Fast delivery. Well packed and superior wind chimes
RuthV
Oct 03,2023Easy ordering progress and fast delivery. More importantly a great quality product that creates the most relaxing sounds imaginable. Great shopping experience
Julia
Oct 02,2023Mo order was delivered promptly and well packaged.
Anna Barber
Sep 29,2023Really fast delivery and the windchime sounded exactly like the recording on the Web page. Bought as a present and the recipient is really pleased with it. Good communication regarding delivery. Definitely recommend this company.
customer
Nov 09,2023Good place for windchimes and spinners.Well done ✌️