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Reviews 34
Alison Morris
Jan 11,2023Really pleased with my new roller blinds! From the friendly advisor visiting my home through to the pleasant fitter, the whole process was simple and problem free. I will be recommending to friends and family. Thank you Trade Price Blinds
Jayne Jones
Jan 11,2023Excellent Service, excellent product will be ordering more
Jenny Roberts
Jan 11,2023Fantastic service, friendly office staff and fitters were quick and efficient. Very happy with my new venetian blinds, will be ordering more for the rest of my house 🙂
Helena Batchelor
Oct 24,2022Absolute joke of a company, arranged an appointment for price on full house and fitting. Had to miss appointment due to my 3 yr old granddaughter falling in school and breaking her arm , now wont rearrange appointment as i missed their sales consultant, i explained what happened but , apparently i should of left my granddaughter in agony just to wait for my blind appointment. DEFINITELY NOT
Paul Stoyles
Jan 25,2022I have no words, poor customer service - if you do go with them then watch the fitters at all times 🤬🤬🤬🤬🤬
S Godfrey
Feb 01,2021We were told blinds were made in Wales by a carpenter and would be fitted within 8 weeks. The blinds were actually made in China and were fitted 6 months later. The company never called to explain, we always had to chase them for answers despite having paid a substantial deposit. They denied any wrong doing and never apologised. Customer service is frankly non-existent, or when you do manage to talk to someone they are incredibly rude and at times even intimidating. We were told blinds would be fitted early January but no one showed. We were called an hour after the expected time - apparently covid restrictions meant they could not fit blinds but after speaking with citizens advice we were told this was not the case. We have filed a complaint with citizens advice and trading standards. We are shocked and appalled by the whole experience. Just wish we read more reviews as we would never have chosen them.
Sapphire Eve
Nov 30,20208/9 - Blinds fitted. Reported blinds not fitted properly, disconnected during phone call 11/9 - Told them I had been overcharge 14/9 - Still no credit, reported left blind not working, they filled in service call 15/9 - told me their fitter left organisation and I would get a date by end of the day Friday 18/9 - was offered an appointment I couldn't accept, tried ringing office and mobile number that gave me the appointment. Messaged them several times 7/10 - offered another date between 11am-1pm which as I work 20miles from home is not possible to accept. I suggested 14/10 and advised that as I worked for the NHS I was now working fulltime back in the office and would available at weekends or after 5pm. Told they couldn't do 14/10 it would have to be the week after if I wanted after 5pm. 5/11 - Asked for a full refund and removal of blinds 6/11 - they refused to refund and gave all sorts of excuses as to why they had not contacted me. Asked to speak to the business owner (Mr Lloyd) - they said he was away from the business having an operation. Asked them to make Mr Lloyd aware of my complaint. Advised that Factory Manager would speak to fitters and request after 5pm fitting. 9/11 - They offered a 7am appointment. Couldn't accept as leave for work soon after. 22/11 - Told them right hand blind is now not working & sent more images and video. Told I have been removed from the follow up folder and given excuses why and advised fitter would be requested to do an after 5pm call. 27/11 - message from fitter (07713 123822) address to Mrs not "Miss" say "your new blinds will be fitted Thu 3 Dec between 10am & 1pm". Messaged the number back advising this is not what had been agreed. Return message told me to ring the office and said he would cancel the appointment. I forwarded these messages from my phone to Messenger so that there was a trail of communication. Message from office with more excuses "Office Manger looking into it". 30/11 - received telephone call to confirm appointment on 3 Dec and again insulted me by addressing me as Mrs instead of "Miss". Was told I could not have an after 5pm appointment. I have images and videos of the faulty goods and copies of all the written correspondence between Trade Price Blinds and myself. I am so fed up with this now I just want my money back and the blinds gone. I have now contacted Trading Standards to resolve this problems.
Sam Weed
Nov 09,2020Shocking con song. Make an agreement on cost, booking and then books a second appointment to then give it to someone else! I’m now taking legal action so do not go. They block you and walk away! It’s a joke
leigh davies
Nov 04,2020Was told they would take 4-6 weeks, its now 13 weeks and still no blinds.had nothing but lies and contradictions as where our blinds were and why they were taking so long.they come up with every excuse under the sun including covid but if you dig a little deeper this the MO.Stay away you have been warned
Kelly
Oct 01,2020What an amazing service from start to finish, customer service spot on, fitters done an amazing job and quality is fab
Sammy
May 22,2020Awful service from start to finish. Was told these blinds would take a little longer to manufacture as each blind is specifically made to measure. Was assured that it would be a 6 week turnaround. However, in total it took 13 weeks! They do not tell you this before you make payment. They advertise as being made in Wales, but what they do not tell you is they don’t keep the stock in Wales, so they can’t make them as there’s never any material to produce the product. Numerous phone calls were made by myself to locate my blinds, all to no avail. I needed to order additional blinds for my home, but because of the poor service I tried an online company. It was a much easier process, I simply give them the measurements and to my amazement the blinds were delivered to me within 5 days and were a perfect quality. Moral of the story, shop online! It’s a much quicker, really good quality, a better service and a lot less expensive!
Deb Fury
Feb 15,2020Great company if you only want temporary blinds. If you are looking for a long term investment go else where as their blinds will only last you just over a year. First blinds had too be replaced due to black stitching on white blinds. Now I have blinds that I can’t close as they have stretched. Professional company have blocked me on FB so can’t contact them or warn others to stay clear!!
james Wyatt-williams
Oct 12,2019Nightmare from start to finish. Owner (Russell) & receptionist () can not get stories to match. A 'salesman' came to measure & took minutes & never showed even a sample. (Though I already had mind set on specific blinds - which he never questioned) Wanted blinds for house, windows & bi-fold doors, total price £1200, paid £720 deposit. Promised 2wk manufacture & 1wk to fit.... 9wks later. When they arrived the wooden ones were measured wrong & had to be replaced, the bi-fold door blinds couldn't fit due to door handles being in the way (never picked up by salesperson). Ended up not supplying the replacements for bi-folds. Had non stop lies with regards to delays & costs, owner & receptionist gave totally different stories & couldn't get their facts in order. Strange that the price for the wooden blinds ended up to be the whole deposit & the remaining cost (£480) would have covered the bigger & more expensive bi-folds. I would AVOID this company at all costs. Fitter was actually very good!!
Unit G Crown Business Park, NP22 4EF, Tredegar, GB
http://www.tradepriceblinds.co.uk
Phillipa Burton-Chamberlain
Jan 11,2023I used Trade price Blinds to fit shutters throughout my house, they are simply stunning! Very reasonable on price and the process from ordering to fitting was problem free. Very happy with my experience, my mum has now ordered them for her home also.