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Offering passengers comfort, convenience and relaxation when travelling through airports. Whether traveling for business or pleasure, on your own, with your family or a group, let us take care of your airport journey. With us by your side every step of the way, we create a secure and seamless experience for you and your loved ones. Our clients include business people, corporate clients, VVIP, dignitaries, families or anyone who just wants a stress-free airport experience. Perhaps you are concerned about a traveller with an English language barrier or an unaccompanied minor, elderly relatives or friends or just want to ensure you get the quickest airport experience, then let VIP-FLY.com assist you all the way!
Reviews 71
Gary
Aug 03,2024From the moment Andy greeted us the process of bag drop and through security took no more than 20 minutes. He knew all the best short cuts. Andy left us to get our breakfast & returned to make sure we got to our boarding gate in time. He was very friendly & professional & we will more than likely use this process again during busy times at Birmingham Airport.
Jayne Wells
Aug 02,2024Honestly, this was an amazing experience, done brilliantly by the lovely Andy. From meeting us in the early hours of this morning, took us straight through and up to our boarding gate. It was a dream! I would highly recommend this service.
BHAVESH AMLANI
Jul 26,2024Fantastic, very professional, flexible and understanding. It took less than 10 mins to get through check in and security.
Siena Samra
Jul 24,2024We had a great experience with VIP Fly this morning. Jatinder (Jay) is amazing, she took us right through every stage from check in to security so quickly. Couldn’t have asked for a better service, definitely recommend!
Simon
Jul 23,2024A great service, our concierge Jay was friendly and professional and we were whisked through very quickly
Peter Smith
Jul 21,2024Jay was excellent from the initial call the day before until she escorted us to the gate. Stress-free!
draamirk
Jul 18,2024Have now used VIP Fly twice this year, in January for my wife/daughter and July for my mother, and both times have had top notch personalized service! This time (for my mother) it was Ibrar who was amazing throughout, with a bonus as he spoke Pushto which my mother is also fluent in. Although pricey, highly recommended for their VIP handling of clients!
Debra H.
Jul 17,2024Everything about this service made our visit to the airport completely without stress.
customer
Jul 17,2024I have booked for my parents. It was absolutely amazing experience for them. Well managed , comfortable and supportive staff. Marina was wonderful, she has made them comfortable and stayed with them till we arrived. They have skipped immigration line and hustle of waiting in line.
Stuart Griffiths
Jul 15,2024Using VIP fly took all the stress out of travelling through Birmingham airport after the recent reports of major queues for security.
Katie Corr
Jul 13,2024This was our first time using VIP Fly premium airport services and the whole experience was seamless. Our concierge - Kully phoned us the day before to confirm all details and all contact between us was prompt and timely. We were met with a smile at the jet2 departure area outside and escorted through the airport at every stage very swiftly. This made our whole departure experience very relaxing and smooth. Would highly recommend using this service again and Kully was exceptional in every aspect - friendly, helpful and a natural in her area of work. Thank you very much for this wonderful experience - we will use this service again.
Kate
Jul 09,2024I recently had the pleasure of being assisted by Keira from VIP Concierge, and I couldn’t be more impressed. Keira was extremely friendly and knowledgeable about the airport, making our experience smooth and stress-free. She went above and beyond to help our daughter, who is an anxious flyer, feel comfortable and happy throughout the entire process. From start to finish, the service was effortless and seamless. I highly recommend VIP Concierge for anyone looking to have a zero-stress airport experience. Thanks to Keira and the team for their exceptional service!
Victoria Harrington-Biddle
Jul 08,2024Lovely lady met us and took us through baggage check in, straight through security and then showed us where we could shop if needed and then took us to our lounge, she gave us the option of coming back to collect us when we needed to head to the gate or she would message us to let us know when to go. Wonderful service and we will use it again.
Ella
Jul 07,2024Jay demonstrated exceptional professionalism and kindness during our travel experience. She efficiently resolved the issues we encountered at the RyanAir check-in, ensuring a seamless transition to the departure lounge. Additionally, Jay's thoughtfulness extended to retrieving water bottles for my children, which I had inadvertently left behind at security. Her assistance was greatly appreciated and exemplified her dedication to providing excellent customer service.
MRS SANDHU
Jul 05,2024Ibby was fantastic. He met us at the airport on time and “whizzed” us the check in and all of the queues. We were in the departure lounge within 15 minutes! He was very professional and extremely polite. He even rang me up to check that we were okay amd id we needed more assistance. It was money well spent. I would recommend using the concierge service for a stress free experience at Birmingham Airport without standing in any queues for 1 to 3 hours!
Brown
Jul 05,2024Andy was excellent. Great service from start to finish. So glad I engaged with VIP-Fly and avoided the queues at Birmingham airport. Lounge was ok as well. A good way to start a holiday.
Rachel
Jul 04,2024Really good service can’t fault it. Would recommend to any travelling through Birmingham airport
Nina Hughes
Jun 30,2024As Birmingham Airport is a total mess for passengers get through security, we decided to pay the extra for VIP Fly service. Perfect and friendly from the first second to the last.
Mr Hill
Jun 30,2024Andy was great from start to finish. I was so pleased to use this service as I travelled with my 81yr old father. He ensured we got through the airport as quickly and smoothly as possible. Very professional and friendly service. We would definitely use this service again. Thank you
Iain
Aug 04,2024What a fabulous experience! We were met by the lovely Kully at Cafe Nero, she then walked us straight to the front of the queue to check in our bags and then straight up to security. From start to finish we were through in 20 minutes, taken to the lounge and ready to relax and enjoy the start of our holiday. 100% recommend especially with the works going on at present.