Volanté Systems

3.5 (26 Reviews)

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Volanté Systems is a point of sale technology solutions provider with a focus on the food and beverage industry. Specializing in institutional dining such as food service management, healthcare, higher education, and senior living, Volanté began in 2004 and has two offices in Toronto, Ontario and Charlotte, North Carolina. We pride ourselves on enterprise-grade technology, exceptional customer service and support, and stable, secure solutions.

Our software solutions consist of secure POS applications paired with a suite of products that help our partners deliver better dining experiences through technology. This includes digital ordering, online account management portals, payroll deduction and meal plans, and more.

By selecting commercial-grade, robust hardware, our self-serve kiosks, tablets, POS terminals and peripherals are truly designed for the modern 24/7 food service establishment requiring around the clock service and stability.

Reviews 26

3.5

Out of 5.0

Kyle Baggerly

Mar 04,2022

Our issue was originally reported the weekend of 2/19/22. Our printer and credit card reader were both not working on one of our terminals. We connected back with volante support on Monday, 2/21/22, and we kept getting asked the same questions about the printer and if it was plugged in all the way, which it was. Finally after 3 days, they sent us a new printer, which we plugged in, however it still did not work. We called support back and they had to do an update in the back office for the new printer 3 days later. During this entire time, the credit card reader was down also (stated "this line closed"). Volante support kept trying to do updates remotely, however, nothing was working. They talked about sending us a new credit card reader, then ultimately decided to send us a new hard drive. That got installed on 3/2/22. We only have 2 terminals and we were without a fully functioning terminal for 11 days, which is unacceptable. It seems like try to put so much on us with diagnosing the problem, instead of sending out a technician to look at it. We had to manage our customers as lines were longer than normal due to 1 terminal down.

Andrea

Mar 04,2022

Great service always very helpful. Just had an issue when looking to fix a printer that is not working and it seemed as though no one had the right answers. That being said the printer is still not working. Never had an issue otherwise.

Holly S.

Mar 04,2022

I have had a Volante a kiosk for almost 2 years in my small business. The unit looks amazing, works great, and the support (the few things I’ve needed) have been wonderful to work with!