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Reviews 160
Paula Jones
Mar 10,2015I called up Wildwire in February to ask if they had a PRS 30th Anniversary SE24 in Amethyst. They did, and I headed across there, and found the guitar ready and waiting for me to try out. Absolutely brilliant service; I turned up with my husband, and as a female guitarist, gotta say, I'm used to asking questions and having them answered by aiming the answers at him; didn't experience that at all. I was treated with huge respect, and had a thoroughly fab buying experience (and a cup of coffee). Cannot recommend Wildwire and Leon highly enough; a great shop, with beautiful guitars, run by people who know their stuff and love what they do. Thanks guys.
Dan Real
Feb 21,2015I came across a Deusenberg online at Wildwire that was just the one I was looking for. Living in Denver Colorado, I was a little wary of purchasing a relatively expensive instrument from a dealer in the UK. As Wildwire both had the instrument I wanted, and at an attractive price, it was worth an email to inquire about the process and expectations. I got a very quick phone call back from Leon who made it clear that they are quite experienced at shipping internationally and made it very easy understand the process and provided me with the detail I need for the transaction. Not only was the transaction easy, Wildwire delivered the guitar in 2 days which is generally faster than had I purchased domestically from an out of state vendor. The guitar arrived quickly, well packed and in great shape. For those of you who have found Wildwire for something you are interested in, I would not worry a moment about the quality of the service, the goods, the delivery, or the process to get what you want. Work with Leon and Wildwire. Dan
Mario Greppi
Jan 28,2015I purchased my guitar after speaking to Leon online and on the phone. He offered some sound advice regarding the guitar/strings whilst being genuinely interested in helping me. Although I ordered later in the day he managed to get the guitar to me the next day just before the weekend. What a great service. The item itself was a PRS SE Zach Myers Signature - Spalted Maple. The guitar was set up with a nice low action and so far has not needed any adjustment. It is a gorgeous piece of kit that plays like something costing quite a bit more. I had a follow up email exchange with Leon which again was nicely written and informative. I felt like a valued customer even though I was not spending mega money. I hope to return to purchase another PRS guitar in the future (wife permitting!)
Robin Hogan
Jan 22,2015I bought a PRS DGT from Wildwire Music over the phone from Leon. Leon was more then helpful and answered any questions I had about the guitar with a professional knowledge, and was happy to chat about the guitar and what to expect form PRS in general. The shipping was prompt and at a very agreeable price. I was kept up-to-date as to when my money was received, when the guitar was shipped (the same day the payment was received) and when I could expect it to arrive. The guitar arrived in perfect condition, tuned with new strings and well set-up. Having previously never heard of Wildwire Music, I'm more than happy with my experience and will be considering them for any future purchases in the future.
Rama Indrawan
Nov 20,2014Leon, Item has been received, in a good condition, packaging is also great and safe. Tested the guitar sounded well as expected, and in total a great customer service from start to end from your end.
Geoff burrows
Oct 11,2014I have very recently purchased a new PRS Angelus Custom Acoustic and also a "Private Stock PRS P24 Guitar" from Wildfwire Music & Audio in Selby and I am delighted with the service offered by Leon and Chris. This is a quality thoroughbred musicans shop stocking the finest range of PRS Guitars I have ever seen. I always enjoy my visits to Wildwire, the experience is good and the instruments are excellent value. i have no hesitation in recommending this excellent company to all musicians seeking a great instrument at a good price together with support and service second to none
Patrick Morris
Sep 13,2014i've just bought a PRS SE guitar from Wildwire Music and i can recommend them totally. The staff could not have been more friendly and helpful, i was offered a coffee and was able to sit and try as many guitars as i liked. The staff were very knowledgable and enthusiastic and i came away with a great guitar having had a really nice morning. The store has loads of PRS guitars in stock ready to play and promises a really good after sales service. If you want a PRS guitar this is by far the best shop i've been to, highly recommended.
David Lee
Jul 15,2014I bought a PRS Hollowody II in March '13 - this was a totally great experience - I had an astonishing (for the UK) choice of three HB IIs, and I was given time to try them all out. The staff there were very friendly and set up the guitar properly through two outputs into conventional and acoustic (for piezo p/u) amps, so I could try out properly. Great place.
Allan Barron
Jan 11,2014I bought my gorgeous PRS Custom 24 from Wildwire Music in November 2013. They could not have been more helpful. They set the guitar up to perfection while we went for lunch, and on our return showed us some of their fantastic private-stock PRS guitars as well as telling us all about their trips to the US PRS factory to choose the PRS guitars they sell and the materials for the private stock models. Highly recommended.
Andrew H
Jan 03,2014I have been visiting Wildwire for a couple of years now, and I cannot praise Leon and Chris highly enough. Their stock is ever changing, and nothing is ever too much trouble, a warm welcome is guaranteed at the store as well as fast, friendly and professional service whether you go to the store, or contact them via email or on the phone. I have bought things from a £1 replacement bridge to a PRS Private Stock and Fender Custom Shop Relic guitars, and the service is always superb no matter what you buy, or if you don't buy anything for that matter! If you have money to spend, spend it with Wildwire, not only will you be getting the very best product, as these guys know their stuff when it comes to all things guitar, but you will be getting the very best service, and you can't really put a price on that.
Frank Mack
Dec 05,2013Recently ,I purchased a bass guitar from Wild Wire Music and was amazed by the great service ,I received . I had the pleasure of dealing with Leon . I was calling from the states and had to trust him on the condition of the bass and it's playability . From start to finish Leon did everything he promised and I received my bass ,as described in excellent condition . I would not hesitate to buy from them again and I would give Leon and the whole store 5 stars on overall service. Finally ,I was amazed that I'm in Chicago Illinois and spoke to Leon on Sat Dec 1st and had my bass by Wed Dec 4 .Amazing .Great job ,gentleman
Tetyana Prutsa
Nov 24,2013Had an amazing experience buying my Son PRS S2 Custom 24 today! We both were made really welcome, all staff are so helpful and extremely knowledgeable in their products, they were more concerned that my Son picked the right guitar for the music that he like to play, as we were not sure to start with, than making the sale, I was very impressed as this approach is very rare this days. They answered all our questions and explained the difference between the different specifications in great detail. I would definitely recommend you visit Wildwire, you guaranteed fantastic experience, great quality products and professional advise. THANK YOU!
David Wood
Oct 31,2013I first visited Wildwire 2 years ago when my son got a cheap 1st guitar for his birthday (not from Wildwire) and started having lessons. When he broke a string the morning of his lesson, What to do?, looked on the internet and found Wildwire 5mins down the road, so I took the guitar to see what they could do. Leon was extremely helpful and to my surprise was able to replace the strings there and then, Result!!!. I was that impressed I returned with my son some weeks later for a look around , Leon and his dad were brilliant, my son was amazed as the guys let him play a number of guitars(no pressure) just a love for what they do. As a result of this we regularly bob in to a warm welcome, a coffee and my son got a PRS SE Bernie signed by the man himself for his Birthday. My son is guitar mad!!, last Christmas he asked for a PRS Mira (which he only puts down to play his Bernie!). The guys at Wildwire are truly amazing and I would highly recommend a visit.
David Juste
Oct 28,2013Bought a PRS Custom24 last week from them. Smooth transaction, solid response via mail & speedy delivery to mainland Europe. Everything as promised. My next PRS will most certainly also come from here A+++
Julian Augley
Oct 19,2013I ordered a fairly expensive, for me at least, prs USA guitar. As I live near edinburgh and have little time to travel (saw the guitar on the website, only place that had the one I wanted) I decided to give the shop a call. Order was processed quickly and painlessly and guitar arrived the next day, fantastic. I even gigged with the guitar the day after that (possibly a bad idea but went really well). Would happily deal with again. Jules.
Les Parmley
Oct 05,2013I already have a PRS Tremonti and saw the SE 245 in Spalted Maple on line. I love my PRS so decided to visit the store. IT'S AN ALADIN'S CAVE. What an amazing collection of superb guitars. The friendly, professional and knowledgeable staff are great. Not pushy. No hassle. Just the pride of showing off their wonderful stock. Needless to say , I returned the next day and added to my PRS collection. If you love guitars, you must visit this shop!
Matt Lovell
Sep 10,2013I purchased a PRS SE 245 in grey from WildWire Music and Audio and would just like to compliment you on the service, the guitar is great, your delivery was quick and packaged well enough for the guitar to arrive in excellent condition (i was worried about it being delivered). I would recommend you to other people and use you again in the future. Thanks for an easy, reliable and quick purchase. Matt.
Mark
Jul 25,2013I'm in California and I'd been on the hunt for a PRS Private Stock guitar for some time. After looking high and low, and considering ordering a new one to my specs, I happened to come across a beauty while searching online. It was at Wildwire and I thought, "too bad it's in England. It's just what I'm looking for, but there's no way I'm going to spend that kind of money based only on photos without seeing and feeling it first, not to mention the potential pitfalls of dealing with strangers I know nothing about located 8000 miles away." I did notice positive reviews from other customers in the USA, so I couldn't resist calling to get more information on the guitar and to discuss the price. I spoke with Leon Downes, a true gentleman and consummate professional. To make a long story short, Leon quickly created a high comfort level for me and I proceeded to do what I had pledged not to - make an expensive purchase sight unseen from a foreign country no less, and I purchased the guitar from Leon. To my amazement, It arrived via FedEx in two days and even the packaging was in great condition after the long journey to the west coast of the USA. The guitar was exactly as Leon and his high quality photos had depicted it and in absolutely pristine condition. It's actually such a work of art that I'm afraid to touch it! The professional treatment and excellent customer service I received was exactly what one would expect when purchasing a new Rolls Royce and the agreed upon price was more than fair for such a fine instrument. My experience was beyond all my expectations and I could not be happier. I would advise Eric Clapton, Jeff Beck and Jimmy Page to purchase their instruments from Wildwire Music if they are not already doing so -- tell Leon that I sent you. Mark in California
Sean Collins
Apr 29,2013I saw a couple of PRS guitars online and searched for the right one, prs se custom 24, prs se 245, and some signature models. After looking ALL over i came across Wild Wire Music and i had to go and try them. I drove down from Scotland and was instantly greeted by the most friendly and helpful staff. They weren't pushy or sale orientated, it felt more like 'here is our collection try this'. after keeping them open too long i decided on the prs se 245 and an Orange TH30. They didn't have the correct colour of guitar in store that day and got me the right one direct from PRS the next day. All in all great customer satisfaction. i'm already thinking about going back for another guitar as they have new stock. Thanks guys.
Unit 4, Oakney Wood Avenue, YO8 8FQ, Selby, GB
http://www.wildwireguitars.com
CK
Sep 07,2015What a FANTASTIC COMPANY!! I had been looking for this amp for a week when i came across Wild Wire guitars on You Tube and E Bay. I made an offer on e bay and Leon contacted me within 24 hours! He gave me a CRACKING deal (the best on the web!) and gave me brilliant advice on the best way to purchase i.e. cash versus credit. I run my own business so i don't compliment easily but this business deserves someone to shout their praises for their OUTSTANDING PRICING, no nonsense approach and service excellence. If you are looking for great pricing, good advice, a no nonsense approach and a firm that is truly nice to deal with - contact Leon at Wildwire Guitars!!.