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Reviews 9
The Master
Oct 24,2024I’ve used Wirebarley quite a lot. A few years ago the service was fast but the past couple weeks it takes a long time to send money overseas. It always gets stuck in “transaction under review”. This includes remittances to people that I have already sent money to before with them so I know that ID verification can’t be the issue. Also, the amounts I am sending are not large sums either. My guess is that they are understaffed and cannot handle the volume of transactions. If transactions keep taking too long, I will look elsewhere when sending money overseas.
Sunny Oh
Oct 23,2024Had to send $500 to my cousin who was getting married. Sent the money a week prior to his wedding and now he is at his honeymoon and the status is still showing as Transection in Review. Contacted the useless customer service via “1:1 chatting” few times and they finally got back to me with dumbest email without any explanations of the delay. Called the customer service to a US number several times and no one answered, took me right to voicemail box. It’s been almost 10 days since I sent the money. DO NOT USE THIS COMPANY!!!!!!
Hunter Kim
Oct 22,2024I tried this app thinking it may be convenient to use compared to other remittance apps. I tried to send about 3k dollars to my family who needed the fund. but to my great disappointment, transaction got stuck in ‘review’ process. When I reached out, this is the answer I got : “We ask for your understanding as internal review is currently being delayed due to an increase in remittance volume.“ I am sorry. I do not understand. No eta, no explanation why I am under review, no explanation of what I can do. I will ask for refund after waiting for 5 more days without any change in status. Hopefully the refund process goes well. Otherwise this place is basically a scam.
Victor Vong Shing Chung
Jun 21,2024Avoid at all cost. When they do a check with you, they ask a lot of personal questions like... how much money do you have in your bank. How long have you been employed for? After sending this funds, do you still have some money left? if so how much more? Do you work for the government? How much do you earn per year? They want to know the person I am sending money to the same questions. After answering all these questions my transactions are still in review. They are useless at what they do. THEY JUST WANT TO KNOW EVERYTHING BEFORE THEY CAN SEND THE FUNDS.
Irene
Dec 30,2023I've used them a few times with no issues. However, a month ago, I've made two transactions that were "delivered" but the recipient bank said they never received the money. Over $2,000 is floating around and I am super disappointed and will not be using again.
Lee Sung
Oct 17,2023Do not use these mother fockers if you want to be treated like a customer. These mother fockers think you work for them and not the other way around. The staff look like they hire people from the homeless encampment and do not use this crap if you value your money and like being treated as a customer instead of the other way around.
Irving-Stern Escange
Apr 27,2023Le service n'est pas mal mais je pense qu'il devrait s'elargir leur cadre
Virgil Chitac
Jul 26,2022I give 2 star but I think nobody is dear to answere questions. No human service only automated tipical question. Tomorrow I ask money back
Gordon
Jan 26,2025They removed all of my money in all of my accounts when I only gave them one account to withdraw $100 AUD. This account I set up initially with $122 in it. I have not been successful in getting the funds back Deal with them at your own peril. They will not answer the phone either.