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At Wood Fireplaces Store, we take pride in providing our customers with exceptional quality products and unparalleled customer service. We believe that a fireplace is more than just a source of warmth - it's a centerpiece of your home that should reflect your unique style and personality. That's why we offer a diverse range of wood fireplaces, wood stoves, and pellet stoves, each crafted with the highest standards of quality and design.
But don't just take our word for it. Our Trustpilot reviews reflect the genuine experiences of our satisfied customers. Whether you're looking for a traditional wood-burning stove or a modern gas fireplace, our knowledgeable team is here to guide you through the selection process and provide expert advice. From product selection to installation, we are committed to ensuring that your experience with us is hassle-free and enjoyable.
We understand that purchasing a fireplace is a significant investment, which is why we strive to provide exceptional value for your money. Our products are competitively priced without compromising on quality, and we offer flexible financing options to help make your dream fireplace a reality.
But don't just take our word for it - our reviews speak for themselves. From homeowners to contractors, we have earned the trust and loyalty of countless customers who rely on us for their heating solutions. We invite you to read our Trustpilot reviews and experience the Wood Fireplaces Store difference for yourself.
Reviews 11
Devan Starling
Jan 10,2024Received the fireplace I ordered fast and without issue. Packaging was impressive. Barely came with any scratches. Happy with the price and works much better than my 30 year old Lopi. Would buy from them again.
Cassandra Beckman
Jan 04,2024This place is a SCAM!!!! DO NOT buy from them!!!! Will not return any of my emails nor pick up my phone calls anymore! I have called every day for two weeks after the item was canceled due to the fact I ordered the product and then was discontinued but still was on their website able to buy after they told me it was discontinued.
Bucky Hensley
Jan 02,2024I mistakenly bought a wood stove pedestal that was advertised as a wood burning stove. The seller refused a refund unless I paid return shipping charges. Very negative experience. I would advise researching and reading very carefully if you choose to buy from this company.
Richard Kinney
Dec 22,2023I received the wrong product so I reached out. They said I ordered the wrong product and thank you for understanding and have not returned any calls after that. So now I’m stuck with a $2000 gas stove that I cannot use.
EDWARD RIDEL
Dec 05,2023When you show the fireplace, it already has the oak mantle that I like. Only to find out it is discontinued, and I have to pay more for a junk white one for more. Please have your customer service rep reply by text or email because at times it was hard to understand.
Jeff Snodgrass
Oct 25,2023We spoke with the company several times and they were always professional and helpful. The fireplace we purchased had (2) different heights listed for the unit and the pictures on the web site made it look much bigger than it is. The mantel is on 34 inches high and I wouldn't purchase it again due to that. The second height was listed at 50 inches which is what I thought I was getting.
AkMc
Oct 16,2023The customer service was wonderful! It was so nice to have someone have the answers I called for quickly and I feel like my time was really appreciated.
Stephanie Lamb
Oct 13,2023Fast shipping save lots of money
John Thomas
Sep 05,2023The sales rep. that we had was very helpfull polite. She took her time and when I asked a question about the stove we purchased she answered it.
Nancy
Jul 27,2023I would say it was a good experience but have been waiting 5 days so far for technical staff to call back and tell me why fireplace is blowing fuses when heat is turned on….I guess $2400 wasn’t enough to spend
1309 Coffeen Avenue STE 1200, 82801, Sheridan, US
http://woodfireplaces.com
Gregory Aldridge
Mar 08,2024I ordered a stove and some accessories, but when I received it the stove was dented and scratched, and the glass ash lip was shattered upon arrival. After informing the company they told me that I would be receiving updates on a replacement of my items. After 5 months of waiting I emailed them to get a refund and have them come pick up the damaged products. Not only did they refuse to give a refund, but they also said that I was never supposed to get a new stove. Apparently I’ve been waiting 5 months for a can of touch up paint. So if you want to waste your time and money on an overpriced paper weight then I suggest you buy from this company. If you actually want a stove then you should buy from somewhere else.