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Supplier of power tools and accessories, hand tools, fixings, fastenings and all ancillary products used by the building and related industries tradesmen.
Reviews 985
Richard gee
May 30,2017The prices are good, but customer service is non existent. I tried to contact to cancel an order by emailing (as the website says) and calling solidly for two days. But, the item was still delivered. Finally after sending another couple of emails I was emailed back at 0100hrs (funny time for a business?), saying I needed to return at my own cost and any refund would be less initial postage costs. If the company had been reachable and it was down to me I wouldn't mind, but the company was un-reachable. In this day and age of internet shopping, this is unacceptable. If you want to take a gamble for a cheap price, then fair enough. But if you are worried about having issues or expect customer service on any level, then avoid!
A Morrissey
May 29,2017Efficient ordering and delivery. Keen pricing also.
Susan Scott
May 26,2017Quick honest reliable service. They kept me fully informed on the progress of my order
michael humphreys
May 26,2017Easy to order from, good prices and quick delivery. If you have a problem it is resolved quickly with no fuss
maurice milne
May 26,2017Recent purchase from tool-net, very good price, and very fast delivery Regards. Maurice Milne.
P M J Davies
May 25,2017Satisfied with delivery performance and products (albeit one 'own label' item was zero stock and no longer manufactured) but it would help greatly if emails acknowledging orders and/or notifying shipment were to detail what the item or items is or are. The order number isn't informative and even when following the link to "My Orders", there are no details of thecgoods and it is necessary to click yet another link before being clear what is being referred to. The ideal, of course, is to show a thumbnail photograph as Amazon does.
M Macmillan
May 25,2017Item as described arrived within 5 working days - Ryobi one+ circular saw. Valid VAT invoice emailed on despatch. No complaints from me
Paula Butterfield
May 25,2017Excellence service, prompt delivery. On the 4th order now :)
Marie Crichton
May 23,2017Still awaiting a refund from well over a month ago 12 /4 /2017. Every attempt to call this company ends with a recorded message telling you to call back during working hours? Well that's several weeks now I have been trying. Very poor service and no response from e-mails. Marie Crichton
Ian Stonham
May 22,2017I ordered a Clarke compressor on Saturday for £500 odd and got an email today asking for an extra £65 for postage. But I paid £6 odd at check out. In all the years I have been buying online I have never been contacted after asking for moor money so maybe it is time for you to look at your checkout postage scheme. as most of your one star complaints are down to this. Why would you have postage at check out when you know you will be asking for moor. If I was aware of this £65 I would never of ordered it. I have been trying to contact you all day to sort out a refund but got no where how can you run a company with just email and only a phone for payment of postage and Evan that is impossible to speak to some one on Any way could you please sort me out with my refund? As I am not willing to pay an additional £65 If you do have a phone number that’s not just for postage payment please could you post it or call me back Thank you
Kris domeracki
May 22,2017Competitive Price, Great Customer Service
stuart steele
May 18,2017Good range of Products, Competitive Price, Quick Delivery and great Customer Services
Dave Woodcock
May 17,2017Buyer beware. Automated email advising you may be charged extra for over weight item should warn you whats coming next. With a 30kg limit you would think you would be safe for a product they advise you weighs 19kg. Heavy duty packaging obviously as they insist on extra £21 before my goods are dispatched. Really poor experience and I would never trust these guys again. Add all the additional dispatch costs and it works out way more expensive than anyone else.
Sandeep kaur
May 17,2017Very good service and reasonable prices :)
Bill Haggie
May 16,2017Excellent service and communication Quick delivery at an exceptional price. I can't fault this company and would highly recommend them
Paul Nash
May 13,2017Ordered a Van Vault Stacker from tool-net.co.uk. So easy to order on line, conformation emailed straight away and the item was delivered within 3 days. Fantastic. Would recommend 100%.
L Brondani
May 12,2017Website was easy to use, confirmation emails arrived instantly, order arrived within a couple of days - everything was tickety boo!
Paul
May 10,2017Superb service and extremely quick delivery. Top price as well. Recommend without hesitation.
Darren Campbell
May 10,2017*********AVOID THIS COMPANY ******** I ordered £600 worth of sika wood floor adhesive 2 weeks ago. On payment there was a list of delivery options to with weight and size, but seeing as they dont list the weight of the pruduct I was buying or how many parcels it would be shipped in how the heck are you supposed to know what delivery option to click on !. So the next day I received an email saying I click the wrong option and they now wanted another £5.99 to deliver the item. After a discussion they wavered the extra charge. But then proceeded to just lie to me for 2 weeks and then phone me and say it's not in stock and would have to wait another week !!!! No Thanks !! WONT BE USING YOU EVER AGAIN !!!! I WOULD RECOMEND BUILDER DEPOT. 10/10 communication 10/10 price 10/10 speed of delivery and no lies !!!!!
Little Bramleys, Jackies Lane, BN8 4QX, Newick, GB
http://www.tool-net.co.uk
Hardeep
May 31,2017Ordered an item and waited a week. Had no updates to whether item has been dispatched. Emailed company to ask status and never got a simple reply. Better to pay a bit more and get items the next day. AVOID AVOID AVOID