Bava's Music City
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Bava's Music City offers a wide assortment of musical instruments for the professional, hobbyist, or beginner musician. Call us today for fantastic deals!
Reviews 352
Haroon --
Dec 03,2020Excellent Customer Service. I dealt with Nick from Bava's Music City, who went over and above to ensure I was satisfied with the mic I ordered from them.
Penny Parker
Nov 27,2020We made an order during covid times and because of this, the item we purchased was taking ages to come into stock. Nick personally handled this issue and we were very satisfied with the outcome. We ended up walking away with a better deal and I cannot fault Nicks customer service. He was very friendly and helpful, would definitely recommend this company to others!
Steven Muir
Nov 24,2020Took a while to get due to COVID however communication was great.
Kat Lau
Nov 21,2020I purchased a Casio AP270 at Bava Music for a good price and it said the price comes with adjustable bench, headphones and key guide. When I paid everything and asked for the adjustable bench, it said the website was incorrect. I felt ripped off and deceived by the advertisement on the website. Such a bad experience on my first purchase with Bava Music.
Michael
Nov 18,2020Great customer service and very informative
Millie Partidrige
Nov 17,2020Nick personally rang me, expecting that my order may have been incorrect (my mistake), he was ahead of what could have potentially been a huge issue for me and my studio. What a professional! I'll be a returning customer and would recommend to anyone! Kat
John (Queensland)
Nov 14,2020I purchased a Roland FR-8X Accordion, from Nick Bavas, at Bava's Music City in earlier this year. The service from Nick and the staff was excellent, they were so efficient and knowledgeable about music and the products they sell. I am delighted with the product and the high level of professionalism shown during my purchase, I recommend Bava's Music City as a first class music stop. John
Jacob Richardson
Nov 12,2020Excellent. I plan on ordering more items from your store in the futer
Nicole
Nov 04,2020During 2020, I ordered twice through Bava’s Music City. The first time was a single item that they immediately informed me was out of stock (I then waited months for the stock to come in, but did eventually receive it). During the waiting period I then placed a second rather large order of items that were listed on their website as available. When I hadn’t received any shipping information within a week, I phoned them and discovered half the items were out of stock that I had ordered. They agreed to send me the items that were in stock while awaiting arrival of the rest. Unfortunately, the speaker I had ordered ended up being a used one (with many obvious signs of wear) and they told me they had no idea how this happened but agreed on giving me a discount on the cost. However, the bonus protective cover (worth $100) that was advertised on their website, and the reason I ordered it with them in the first place, was not part of the order and while they said they would “try and source one” for me, they stopped referring to it in future emails and I ended up having to purchase one from elsewhere. I am still waiting on my final item to arrive from them a couple months later. While they were somewhat helpful in providing a discount, I ended up still spending that on purchasing the missing cover. Perhaps they would be fine for an in store experience and buying something off the shelves, but I would never trust their online availability and doubt I will be ordering from them again. It’s just been too much of a hassle.
Amanda C
Oct 30,2020Excellent service from Bava's Music City. The only store that had the microphone stand we wanted in stock. So friendly and fast delivery. So nice to receive lovely service during the lockdown and nothing was too much trouble. Thank you Bavas!
Wilhelm
Oct 29,2020Thank you for your great service and wonderful communication Thank you Wilhelm
Jamen Lyndon
Oct 14,2020Did not notify me of delay with package. I had to call after weeks of waiting, was told I'd receive a call back because you were waiting for the equipment to come in (which was supposed to be in stock). Did not receive a call back. When I finally contacted you again, you made me pay additional postage and finally sent the item.
Joseph Zagari
Oct 07,2020Couldn’t find stock anywhere of the Yamaha YDP-164 piano. Bavas had some coming in, they took the order and deposit over the phone, the piano was then delivered as promised by courier at the end of September for a good price.
chris
Sep 20,2020set me up with monitors and the right cables and had them within 24 hours
customer
Sep 15,2020Really fast shipping and great experience
Peter Ezzy
Aug 21,2020I was impressed with the courtesy and professionalism of the staff who diligently answered my questions and provided a first class service. I am delighted with the product and highly recommend Bava Music City to anyone who is looking to purchase similar equipment
Dafydd Henry
Aug 19,2020Good advice, right price and fast delivery. Thanks!
Kunle
Aug 10,2020Terrible experience. placed an order online on the 4th of August did not get tracking details, rang them on the 10th August only to be told Item out of stock. 6 days of no communication and if i hadn't called i would have no idea. bad customer service from the representative that answered the call. no apologies just went straight to we will cancel your order and issue you a refund. refund issued to wait 5 days to be credited back to my account. overall i have wasted 2 weeks on buying a graphic equalizer i needed urgently.
Miss Lisa
Aug 04,2020They were so helpful especially during this Covid-19 crisis.Yes I had to wait longer for my items but that was not their fault. It's been hard to get items into Australia. But they worked with me to make sure I got the items I ordered. I would buy from again. They were great to deal with.
Gayan Gunapala
Dec 07,2020Not a bad experience. It would have better if tracking or updates are working, but understand that its not in your control.