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What you would expect.
I went to get help to connect my new BBQ. Dwayne was extremely helpful. Even though I didn't buy the BBQ there they treated me like a customer. This is a candy store for grilling. they also have a wide rande of sauces.
Excellent service. Delivery was amazingly quick. Very happy with delivery and product. Thank you
I bought a Louisiana Grills smoker from Capital BBQ. The temperature was unstable and off by at least 65 degrees from the time that we bought it. I notified sales at Capital BBQ when I was in-store and they said they would follow-up and get the rep from Louisiana Grills to contact me. They never did. I called Capital BBQ and left messages with no reply. After-sale service is lacking for sure. Ghosting customers never looks good on a company. **Capital BBQ has since responded and ensured that the issue with the smoker was addressed and fixed...and then some! Thank you Capital BBQ.
Ordered online and was notified when to pick up. Very easy process.
I would give it 5 stars but twice now in the past few months we’ve ordered items (online and in store) and never got contacted when they came in. It took us calling to find out the items arrived.
Excellent customer service
Service was very good
Great service and quick shipping
Everything was great
Communication about the status of my order was quick and accurate. The pick up process was easy and it was nice to have the BBQ loaded into the car by members of the staff. I’m very happy with the Napoleon Freestyle and would recommend it and Capital BBQ to others.
Excellent service de Nicolas Brisebois Merci
Website easy to navigate and purchase online. Customer service was terrific, along with the communication around shipping dates and delivery.
Good service and delivery.
As a 3-repeat customer , all I can say is great service with quality original parts. Free shipping to “ the Rock “ is always a bonus. Keep up the great services.
Bon produit
Delivery was great -right to our door to our remote location. Had good support when we called for clarification on specs. Instructions for assembly were clear. No missing parts!
Good customer service and product
Fantastic store! Duane was extremely helpful!
Johanna
Jul 25,2024Delivered on time we bought a part and it did the job!