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Reviews 141
Matthew Cawthorne
Dec 16,2021Tony is the consummate professional. He found exactly the suit I wanted, brought 2 different sizings to try, speedily arranged the alterations against a challenging deadline and delivered, so that I had it in time for an important family event. I can't see me going anywhere else for formal attire in the future. Many thanks, Birtchnells!
Simon Nash
Dec 04,2021Excellent very rapid service with last minute crisis st the beginning of school term. Good Covid awareness. Suit altered and delivered. Excellent personal service.
Erica Bendall
Oct 12,2021`Tony Clark from Birtchnells was lovely to work with. Very professional, kept to his promise of delivery as we were in a hurry for the product for a photo shoot.I will be using him again, in fact I have some quotes due in from him shortly.
ANDREW ROADS
Sep 21,2021Excellent service
John Dowling
Sep 08,2021Ordered 2 shirts Tuesday for my husband's birthday Sunday & with free delivery received them next day. Fantastic service & would certainly recommend this company
Ann Payne
Sep 01,2021Great choice of suits and very good personal service. Very happy with suits and any alterations that were needed.
Barbara Cooney
Apr 20,2021I am having the same problem others have had with the offer code for those subscribing to the newsletters. Won't work, and then tells me I've exceeded my attempts at using the code. Thought it was all too good to be true. I was quite an enthusiastic new customer, but looks like I'll be abandoning Birtchnells before ever managing to place an order. Just too frustrating.
Russell Barrett
Mar 23,2021I originally wrote a bad review due to discount codes not working on the Birtchnells website, this was addressed by Tony Clark and a few personal phone calls later, my product was back ordered and the discount applied. Due to delays from the manufacturer the wait was long but Tony kept me informed every step of the way, the item arrived today and is gorgeous. Sometimes mistakes happen but customer service is not about being brilliant all the time, it's how you fix the problems to make your unhappy customer happy again. This was achieved.
Nick Walker
Dec 20,2020Great online store, quality brands at very good prices and a fantastic personal service. Thoroughly recommend.
Mohammed Enus
Nov 12,2020great service all the time we have used this company
Chris Carter
May 16,2020Excellent service once again always prepared to go the extra mile
Anthony PICKLES
May 11,2020Excellent, product, excellent delivery
Asi Ali
May 09,2020Good service
Mr Cox
May 08,2020Very helpfull
Mrs Banks
May 08,2020Very efficient to deal with. Good arrived promptly. We would deal with them again,
John
May 07,2020Good company
David Anderson
Mar 29,2020Recently needed urgent replacement of a dress shirt. My previous supplier no longer stocked style of fit needed. Found Birchnells on line, easy to order & when there was a potential hitch in delivery ( nothing to do with Birchnells,) the business owner telephoned me personally, provided the solution with my concurrence, & ensured my timescale was met. This ranks as one of the best retail Online service experiences, & I would certainly use them again & highly recommend them to others. An exceptional quality service.
R
Nov 26,2019Great quality.Excellent fast ,efficient service
Peter Burton
Nov 13,2019A really helpful company. I shall use Birtchnells again. Superb service.
Simon
Jan 06,2022Excellent service. Quality workwear.