Byte
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At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Reviews 870
Wendy
Sep 26,2024Very attentive customer service. Easy to follow instruction and guidance.
customer
Sep 26,2024Everyone was very helpful and communicated very well!!! I used byte years ago for myself and was very pleased and now I'm so excited that my oldest son is able to benefit from byte as well!
customer
Sep 26,2024Noone will call to explain how to use them! You want me to pay money $45 a month what a joke! 815-347-2700
JUDY
Sep 26,2024Seem to be quite organized and on top of things.
TB
Sep 26,2024These aligners damaged my teeth and I have been told I cannot receive a refund regardless of this negative experience. DO NOT USE THESE ALIGNERS. DO NOT GIVE THIS COMPANY MONEY.
Amanda
Sep 26,2024The customer service was great until I paid for my aligners. Once I made a payment, I no longer received excellent customer service. The text number went unanswered for days (typical response time was 1 week). The phone number on the byte website went unanswered (even during office hours). The chat bot also went unanswered. I would receive emails that were no relevant to the stage of initial profile/treatment I was one. When I asked customer service about the emails, my questions went unanswered. It has been 2 Months and I have yet to receive my aligners.
karen naivar
Sep 26,2024I appreciated the associate, Gabe, is has been helping me via text. He is always available and helpful. I appreciated him scheduling the pickup from my house. It was extremely convenient!!
vanessa lashley
Sep 26,2024The app was easy to navigate.
danielle meyer
Sep 25,2024The instructions was simple and they provide guidance through the process.
brad lavey
Sep 25,2024We only received aligners
carrie carignan
Sep 25,2024So far, not a great experience. I was double billed for the impressions and now UPS sent and email they picked up the impressions and they are still sitting in my mailbox. So I'm a little concerned to move forward.
Gerardo Arreola
Sep 25,2024Customer service was great at first! As soon as I requested a modification to my aligners, I had no response. Almost as if I annoyed her as she was pushing to finalize my plan. I had to be the one reaching out, and get very dry reply. Once I approved the plan, I didnt get a call back or reply either. Other than that, I’ve had no issues so far.
jasmine
Sep 25,2024over the yrs they have truly excelled in all aspects of this whole journey from purchasing to the diff types of accessories n products ill recommend them to anyone who wants a boost in their confidence n becoming someone who really sparkles.
maria villagran
Sep 25,2024The whole process was made simple from ordering to creating. Step by step instructions was amazing. Never felt more confident in getting my teeth/confidence back!
jennifer windham
Sep 25,2024I am looking forward to having my teeth straight, but the constant emails and texts and setting up a pickup from the post office without my knowledge is entirely too much. I have asked that it stop and it still continues. Please, change this!
customer
Sep 25,2024The process was so quick and easy. Everything went smoothly. Prices seem fair for what all you get in addition to the liners. They arrive Thursday and I can’t wait!
ryan backus
Sep 25,2024I didn't know before hand that I had 3 days to mail it back. I would have waited to purchase because I'm headed out of the country.
boris jones
Sep 25,2024Adam, my rep from Byte. He started texting me, and emailing me informing me of everything I needed to do. He seemed excited for my daughter and the excitement felt contagious which made us motivated. Great guy, great process so far. We're looking forward to hearing the results of her impressions.
meganelizabeth troutwine
Sep 24,2024My smile advisor Julian was incredible! So kind and helpful. I felt like I was in great hands and made the process less intimidating.
destiny wallace
Sep 26,2024My trays don’t fit.