Byte
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At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Reviews 870
Aaron
Sep 05,2024Something feels off about this company. They repeatedly contacted me via email and text for weeks, urging me to set up a payment plan before I had even completed the online setup process (though I had already sent in my impressions). Eventually, they requested a photo of my teeth, which I sent. I have slightly crooked teeth from not wearing my retainer years ago. Surprisingly, within just 15 minutes, they responded, claiming after ‘careful consideration’ that I wasn’t a candidate for their aligners. The whole experience was strange and didn’t add up, especially given the minor adjustments I needed.
customer
Sep 04,2024The communication was great and they were all very friendly and helpful.
Jason Fell
Sep 04,2024I haven’t received the retainers yet. And haven’t got any update. UPS doesn’t show that they have received them yet.
customer Kellie Saylor
Sep 04,2024Responsive--- until they get your money. Then they cancel appointments and do not take phone calls. There is a number you can call and they give the option for a callback. I have been in line for months-NEVER received a callback. Poor poor customer service. Shop elsewhere
Angry Customer
Sep 03,2024Your company charged me without my approval!! This is fraud!! I have reported you to care credit!! If there was a choice to pick no stars I would choose that!! Still waiting for your call, it’s been over a week!!
Heather
Sep 03,2024So far all interactions with Byte has been positive. Everyone is really helpful. I’m still waiting to receive my aligners, but I’ve received a ton of products in the meantime. You can never say they don’t give you the right things to succeed.
customer
Sep 03,2024Byte wasn't able to correct my bottom teeth when shown on the 3D image, so I elected to not proceed. However, I still have received aligners?? No one has return my calls, or email messages for support after numerous requests!
Shauna
Sep 02,2024The staff is amazing. They reach out and help with any questions right away email and text.
Phyllis
Sep 02,2024Although I am still waiting for my aligners, so far everyone I have dealt with has been fantastic! Instructions with the byte impression kit were easy to follow and my Byte specialist kept in touch with me and answered any questions! I’m excited to start my Byte journey!
sarah guzzo
Sep 02,2024My whole experience with byte has been amazing! I had a representative talk me through the impression process from receiving my kit, doing the impressions at home, and he even kept me updated until they received them at the lab. Shortly after, I had another representative talk me through my treatment plan, answered any questions, and reviewed all the financing options. The whole process was quick and easy to get started and byte gave me great support along the way. I highly recommend byte if you are looking for a more affordable option with great customer service!
customer
Sep 02,2024Fast and easy to order.
CJE
Sep 02,2024Step-by-step instructions on what to do so far so good, if u need your hand held through the process they’ve got your back, & that’s a good thing.👍
Joe
Sep 01,2024I was going to wait until treatment ended to leave a review, but I keep getting this reminder e-mail. From the second I requested an impression kit, I was inundated with e-mails, texts, and requests for calls. I asked for communication to be kept to e-mail only, and that was not honored. The impressioning process was pretty easy. I can see why they send 2 kits, my first mold was not the greatest. Good planning ahead there. The salespeople were tenacious. I got 3-5 communications a day with different sales, discounts, bundled items, etc. all before I knew if I was a candidate for treatment. After I was accepted, I asked for the latest discount. They said okay, and then I was e-mailed a link for a lesser discount and had to re-request the promised one. I have started treatment (night-only) now, it only took about 2 weeks to receive the first 15 trays of aligners (15 weeks worth). It came bundled with their hyperbyte, whitening gel for the trays, nail file for trimming the trays, extractor, the "chewy" aligner setters, and a case. The trays push horribly on my gums, causing blanching (blood pushed out of gums, causing whiteness). I reached out, and support said this was "normal" without asking for pictures, pain levels, severity, or any other questions at all. I do not think this is professional, and numerous orthodontists online have said this is not safe. The support person did not list their qualifications. I am overall not satisfied, and would strongly recommend a different company. Update/reply after Byte's reply: I understand the support is a licensed professional, but it would be helpful to know if they are a licensed dentist, dental hygienist, attorney, accountant, or otherwise. "Licensed professional" is not reassuring if you do not know what license they possess.
tamica williams
Sep 01,2024I was excited to received the byte aligners unfortunately the top aligners was awful made half of aligners which it is not full aligners fit in the back of my teeth, just half of aligners and wasn’t feel comfortable to wear it because I can feel edge of aligners touches my tongue very sharply. I wish they can makes another full perfect top aligners that fit in the back in my teeth but they just don’t care about my concerns. I shouldn’t picked this company in first place. 👎🏾
customer
Aug 31,2024AMAZING customer service. shout out goes to amber and weatherly! they helped me so much with the whole process of getting set up and answering any questions i had like a NORMAL person instead of scaring me away with negativity that i get from most customer service places.
yugli medina
Aug 31,2024I'm in the first week
Sabrina Lopez
Aug 31,2024Great fast service however my dentist said that these aligners have no ability to shift teeth they only have the ability to move teeth front to back. I wish I had known that before spending $3,000
Gordon Ferris
Aug 31,2024Do NOT waste your money with Byte. I'm going on 3 years with my treatment plan, and now they're trying to charge me more money for a replacement aligner that is cracking and breaking as they ask me to wear it for nearly 5 months total. This is aside from continuous slow communication (5-6 business day response time per message) and conflicting plan details. And it's a different support person at every interaction or individual email message response. The thing is, I've been religious about following all instructions to not only protect my investment, but also set myself up for the best possible results. I WANT Byte to be successful - and my teeth aren't even that bad - I just wanted to straighten my front teeth a bit! But after 3 years (for what was originally a 16-month prescribed plan), 6 separate impression kits to "restart" my progress, and now Byte stopping the plan for my bottom teeth at Step #14 with no detail or reason when my lower teeth are in NO way complete or in-line with the digital plan THEY provided to me for the final results - they want to charge me $160 to replace this cracking bottom aligner that is at risk of reversing my progress if it isn't replaced. Their own plan knowingly expects me to wear this bottom aligner #14 for upwards of 5 months while I complete the 25 total steps required for my upper teeth. These things are NOT durable enough to last for 3 months of daily wear, let alone 5. Save your money. Save your time. If you're going to cough up the cash for plastic aligners, spend a little bit more to protect your investment. A dollar spent with Byte might at best be a 50/50 chance you get anything for your money. And every dollar was wasted if you don't get results.
EK
Aug 30,2024Very convenient and much more affordable than in office visits and treatment. I did I did everything from my phone! I appreciate the no interest installment payment option as well.
Ileana Vazquez
Sep 05,2024Communication with customer service is not what I expected. I expressed I wanted the nighttime aligners to my “byte advisor” and they continued to have me request the amount through care credit to cover just the regular aligners. When they were speaking to me about the protection plan they told me it would be an extra $15 a month for the protection plan, that was not the case. It added about $40-$50 to my plan which was out of my budget. When I told the advisor they simply said “well most people get approved for the 36 month financing option”….. I feel like if the financing options clearly aren’t a set option for customers and obviously based on each customers situation then it shouldn’t be selling point for the protection plan since each persons plan is not one in the same. Luckily he refunded me back because I expressed I simply couldn’t fit that into my budget. After getting all of my dental records sent, I received an email saying my “Daytime Aligners” were sent. I texted the advisor letting him know that I told him I wanted to nighttime ones, he said it would be an extra $400 if I wanted it and that he would have to do a full refund and a whole new charge for them. I replied asking if it would change anything in my care credit because I already started making payments and I never got a response. I moved to emailing customer service, and finally got a response a few days later basically just saying sorry I got the wrong treatment plan but let’s go over your wrong plan! Then proceeded to tell me about the plan I’m not interested in and at the end asked if I still wanted to keep the plan…. I responded saying no I would like the plan I originally wanted and never got a reply. I’m just tired of the back and fourth, and the uncertainty of what I’m getting and paying for. I really wish I would of gone through somewhere else at this point. This experience is not what I expected.