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Reviews 98
Court Graves
Nov 21,2024Ordered a custom PC via their website. A couple of parts were listed as pre-order (delivery in 2-5 days). After a week of not hearing from them, i contacted them. Was told parts wouldn't be in for another week. They offered me to cancel my order. After a few more days of waiting and continuing to check the status of my order (which still said order hadn't even begun being processed). I decided to cancel my order and take my business elsewhere. They seemed fine with me cancelling the order, but then a few hours after i cancelled my order i got an email from them saying my order was "ready for pickup" (3-4 days earlier than they said it would take to get the parts) and due to this i had to pay a 15% restocking fee. I checked the status of my order online again and it still said it hadn't even begun being processed. They keep saying my refund is being processed. Then the next day or two they send me another email says "partial refund". I requested the refund 11 days ago and still haven't gotten anything back. Terrible tactic holding my money ransom until i fold and accept a 15% restock fee on an order that wasn't even processed. Steer clear
Colin Hardy
Nov 13,2024I've now had two purchases from Centre Com online & on both occasions I've been very happy with the quality, the prices & especially the speed at which I received my goods to rural Tasmania. Also, my emails were replied to quickly & helpfully. They get 10/10 from me.
Kaye Lissner
Nov 06,2024WARNING!!!!! This company does not follow the Australian Consumer Law when dealing with faulty products. I bought over $5000 worth of components to build a new computer in January 2024 and in less than 10 months the motherboard completely stopped working. Despite having the original receipt and box, I took it back and they refused to refund me. They believe that having me wait 4 weeks without a computer while they send it off to the manufacturer for them to repair or replace it with a refurbished motherboard is an appropriate solution. That is an unacceptable, not to mention an unlawful solution for a faulty product that is worth over $500!
Crystalizer Glass
Nov 05,2024Its pretty good. I purchased my magnetic keyboard and keycaps without any issues. Friendly staffs
D M
Nov 01,2024WARNING to consumers in particular small business owners. I purchased a MSI 17 Laptop in June 2024 and it stopped working 1 November 2024. Contacted Centre Com Richmond they advised that it would take between 2 to 4 weeks to get repaired, they didn't provide a loan laptop or PC for the interim due to their policies. If you require business continuity do not waste your money at Centre Com their are alternatives such as Dell that will honour their warranty and come to your place of business to repair or replace
trompfy
Sep 22,2024On Thursday 12th September 2024 I rang and spoke to somebody to question the 15% restocking fee they got extremely abusive with me and they said there is nothing I can do for you so get lost. I will never step foot inside this store again and I would advise others to do the same.
Philip Botani
Sep 16,2024I hope my comment appears publicly because the Centcom team is really made up of kind and cooperative individuals who are also highly qualified and experienced. In addition to that, they are kind and patient in solving customers’ problems. They cooperated with me in a professional and very nice way, especially Mr. Ben, who was responsible for maintaining my computer and was following the problem step by step until he discovered the fault in the processor and solved the problem as quickly as possible and in the best way. I am really grateful for all this kindness and respect in addition to the experience and professional competence that Centcom’s team possesses.
Chart Laboratory
Sep 11,2024I’ve had a less than ideal experience with Centrecom. While their prices are competitive, several key issues have made it difficult to recommend them for serious purchases. Website & User Experience: Their website feels outdated, like a high school project from 2004. It’s clumsy to navigate, with poor filtering options and a frustrating user experience. Communication from the company is slow and often unclear. Order Fulfillment: Orders are processed slowly, with delays in receiving items compared to other retailers like Amazon, Samsung, and Bose. No invoices are attached to emails, which means you have to dig through their poorly designed ecosystem to find important order details. Additional Fees: While prices are low, they tack on fees for card payments, which is something to consider when comparing costs with other retailers. Packaging: The packaging is shockingly inadequate. Orders arrive wrapped in stretch film and bubble wrap, similar to what you'd expect from an amateur eBay seller. This raises concerns about potential damage in transit, which could invalidate warranties. Terms & Conditions: Their terms and conditions are ambiguous and not aligned with Australian consumer law. When I inquired further, they sent out additional terms that seemed excessive and, frankly, invalid. Requests for returns are met with unreasonable demands, costs, and expectations that aren’t in line with Australian consumer protection. Final Verdict: If you need basic items like cables, desk mats, or phone chargers, Centrecom might be worth the risk due to the low prices. However, for more serious purchases, especially if you’re spending significant money, the potential downsides far outweigh the benefits. I highly recommend looking elsewhere for high-value items.
Chao Cui
Sep 10,2024I purchased a Samsung S23 FE from them and and realised I was meant to buy S23 not S23 FE. So I contacted them and was told they don't refund if it is 'change mind' and it is their policy. Who would go check the policy before buying things? Anyway I apologized for the inconvience cause and told them I have raised a ticket the next day after I purchased and I did not open the box at all ect no response. I strongly advise you check their policies before you buy anything. This is the first company in Australia that I came across refusing to refund even when the item is not opened, still brand new in the package.
D Vog
Sep 09,2024Adin Basic provides poor services
Consumer
Sep 02,2024I bought an ASUS laptop for a very good price which was delivered to Brisbane within a week of purchase. I had hesitated after reading so many scathing reviews but added delivery insurance for .1% of purchase price for piece of mind. I’m still unsure about the legitimacy of some of the poor reviews.
Damian W
Aug 27,2024Purchased a Samsung Odyssey G7 monitor from the Frankston store in April. Monitor developed scan lines after 4 months. As per the Australian Consumer Law, this is a major fault. Store refused to do anything except for repair, even after I showed them the ACL website and requesting a refund as per my right. Also, after a Google search, this is a common issue with Samsung monitors, which I also advised. They would not budge and only offerred repair. They do not care about Australian Laws, and now I am out of a monitor for my computer waiting for a repair where most likely the issue will reoccur. They've lost me as a customer and will be reporting them to the Department of Fair Trading and ACCC.
Norman Taralrud-Bay
Aug 20,2024they give a telephone number for 'Help'. the only help that gives is to say when they are open - they do not take calls. they have a number for manual verification of bank accounts - that number does not even answer, and 'Optus advises that the mobile number (sic) that you dialled has been disconnected'. They do not take a PO Box for delivery,fair enough, but they also refuse it as a billing address!
mark
Jul 31,2024i purchased a computer and on the next day i got email saying that i had to prove to them that i was not fraudulent. i made my purchase through PayPal who i have been with for more than 15years and my account is legit. iam no scammer but was treated like one. centrecom did take my payment but refused to give me my computer that i paid for. so i had to cancel my purchase and get my refund to which iam still waiting for. i would not RECCOMEND CENTRECOM TO ANYONE THEY ARE FRAUDALANT and dont care about their customers. people be careful with centrecom
Josh
Jul 20,2024Company sold a faulty product, and refused to refund it - something required under Australian consumer law given the product suffered a major failure requiring more then a month of repair time. Not to mention they steadfastly ignored any queries related to such case.
Cameron Mackie
Jul 08,2024Centre com have somehow gotten my email address overnight despite never having visited nor engaged with their content. Evidently they’re buying data from somewhere. Despicable.
clnkzy
May 21,2024Sent me a returned motherboard without checking it. Came with bent and broken pins, dirt, broken seals on the box, no tape on the anti-static cover. Wouldn’t accept a refund.
toast toast
May 17,2024two separate items, denied warranty for customer induced damage, does not show what was damaged, one item was replaced by manufacturer under warranty with no damage, other item wasn't even broken it was a different item on it. Extremely scummy business with no regards to consumer rights, will be reported to the ACCC and will contact my bank about a chargeback, do not buy here unless you want to burn money,
Prasanna T
Mar 28,2024Although there are many negative reviews here on this platform, my review is based on my first experience of purchasing an online product with Centre Com Sunshine Pty Ltd (yes, that is their full name on the Invoice) trading as Centre Com. First, I am within the 20 km radius of their Auburn Superstore - so, my shipping experience can differ with others. The store offered really competitive price for a HDD that I was after and more importantly free shipping included. I was referred to their site by the price comparison tool Zyft (which was pretty helpful). They have many positive reviews in Google (Maps) and that confirmed that I can try them. They had sent the HDD well packaged - as it is the kind of item that is bound to be impacted by bad handling. I received the item within 2 days of purchase. The item is functioning well so far and I have no complaints so far. Hope this is useful to someone else.
Jack
Nov 23,2024I had really wanted to build my 9800X3D upgrade with an Asrock X870E motherboard, I contacted ASRock who had advised me that a shipment had arrived at Centrecom. I called Centrecom and spoke to the owner of the company, and that I had wanted to place a backorder on the motherboard that was coming in. The owner told me they don't have a shipment from ASRock and don't plan to sell their motherboards this year at all. Disappointed, I purchased a different motherboard. However I found out a few days later that Centrecom had started selling the motherboard I had enquired about, and realised I had been lied to. For whatever reason the owner of Centrecom did not want to sell me the board, likely reasons I can think of is he couldn't be bothered taking a backorder, or is simply clueless about the shipment entering his company. Given this experience, I would not be purchasing at Centrecom again in the future.