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Reviews 98
D
Feb 27,2024After an awkward click-and-collect where they tried to give me the wrong order (apparently, you don't ask for ID first) Open a new monitor after collection to find it wasn't curved as expected. I returned the following day (less than 24 hours later) to be told to exchange it. I was told there was a 15% restocking fee as the tape had been cut on the box; nothing was written on the invoice stating this. Seriously? Upgrading in the same store within 24 hours and getting a 15% surcharge for cutting the tape? Still waiting to hear from ACCC if this is even legal. No wonder Amazon is killing it. Support your local store, they say!
Luke Eldridge
Feb 19,2024Many people seem to be making complaints about poor customer service etc, I purchased around $3500 in computer parts from them around a year ago to build a pc, the CPU ended up dying on me, I contacted their support team and within a day had my items sent off for them to test & check, it ended up being faulty so they replaced it for me free of charge. This is my personal experience, I haven't had any issues with their service and their customer service was amazing and fast.
Nidhesh R
Feb 13,2024One of the worst customer service i have experienced. I called the online customer service, it seemed like someone forced to answer the call and respond. I was so annoyed the way they responded i just hung up. What an absolute joke of a service. Please do not give these guys your money.
Fair Reviews Only
Jan 20,2024BUY YOUR TECH ANYWHERE ELSE!!! Rude service, refusing to help after spending well over $2000 with these wannabes. Act like they know everything yet clearly have no knowledge. Being a disabled customer makes it very hard and after being treated like crap. THEY CAN ALL GO TAKE A LONG WALK OFF A SHORT PIER!!!
Daniel S
Jan 19,2024**** CAUTION**** when buying the Logitech lift left handed mouse from centrecom. The advertise left with a RH mouse then deliver the right hand (there is no option to select left or right). I ordered one and received RH. When I asked for a refund centrecom wanted to charge me to refund their mistake. This company takes no responsibility for their errors. Buy from another supplier Buy from another supplier Score: 1 / 5
Anne B.
Jan 17,2024As a returning customer this year, unfortunately, my rating of Centre Com online shop is maxed at 2, which is a shame!!! I have loved shopping at Centre Com online because the shop has the best deals and their website is user-friendly. The filtering made it easy to find what I potentially wanted. The shop also ships the product promptly, and if we had any inquiries about our purchase, they would answer/resolve them speedily. This year, I learned something new... I sought Centre Com online after-sales care because my brand-new laptop's battery only lasted 3 hours. Long story short, this part of their service DOES NOT match their sales efforts! So here's my recommendation if you wish to deal with Centre Com online: a) Keep your fingers and toes crossed that the product you purchase does not come with any fault. b) If there are any tech issues, go to the manufacturer's tech service first (or seek help from your IT friends) for their perspectives and recommendations. Only then can you go to Centre Com with what you need them to do but not beforehand! c) Read their warranty policy CAREFULLY and know your rights as an Australian customer. Google it if you are not aware. You can negotiate your position if the after-sales care team gives you the round-around or "out-of-this-world-what-the-heck-are-you-telling-me" advice. d) This part is a little tedious: Keep a record of your interaction! I found this really helpful, especially if you want to involve their corporate team in the resolution. Or that you have to proceed with notifying your customer protection agency. e) Finally, if you still find their resolution unsatisfactory, write to their corporate team and show them the evidence of your interactions. My issue was resolved, thank heavens. I only wish (a) they would use a little more tact and not jump to conclusions; I watched the TV series "The IT Crowd", and yes, I have turned the computer off and on again (figuratively speaking). And (b) they do not offer the laptop or any goods to be returned to the customer if the fault was not appropriately tested for whatever reason. Good luck!
Blissful
Dec 29,2023Rating below any stars. Anyone dealing with this company, if it's warranties or sale. As soon as you have an issue with this company regardless if you eventually get a refund or warranties. Send a formal complain to Consumer Affairs Victoria and the ACCC. If you are paying via paypal or any other payment system including your bank, file a dispute with your payment system immediately. DO NOT TRANSFER funds bank to bank. Read the conditions applied by each bank, this is harder to recover. This process will takes some time, you can close this dispute any time if you deem the resolutions is provided agreeable. Do not waste your time. If you genuinely lost monetary funds, report them. If your purchases or warranties is legit, don't waste your time and efforts without officially raise a case with the appropriate Government agencies. Take steps when you are ignored or held as long as possible with no resolution. File an officially disputed with your payment system or banks. Go to Consumer Affairs Victoria and look for "Consumer guarantess that apply automatically" and or "Product missing or damaged in Transit" or email to start a case with them, they will call you. Prepare to provide all information of communications and transaction. No matter the issue, file the report with these government agencies. So it's noted by them. I made a purchase and it was a non-delivery, in this case they should have just dealt with the courier services and leaving the customer out as stated by Consumer Affairs Victoria. Instead they held the funds illegally rather than resolving the issue quickly. It was a forced refund by payment system after weeks of communication and proof of what was happening. The point of this review is to make you aware of your consumer rights and for CentreCom to uphold that rights. So make sure you are legitimate with your claims then you will be covered. CentreCom, do the right thing and review the consumer laws of each state you deal with. If you done the right thing by your customers and uphold the consumer law, you have nothing to worry about. Good Luck!
Akimbo Division
Dec 24,2023Trying to buy a Pre-Built PC & Monitor. Order went through until a day or 2 later it was halted because of Anti-Fraud detection, they had already taken around $1,500 from my account & hadn't even started shipping - which was a surprising $33~ since on the items it mentioned free shipping, I sent Proof of ID etc & it wasn't getting reviewed or letting me get past this stage. Requested a refund & they instantly processed the refund request but will have to wait up to 5 business days for the money to come back. Waste of $17+.
Shifa Bahreyli
Dec 21,2023The WORST customer service with not support at all! I have spent $3000 for a custom build computer and have had to return it twice. The IT department have not been helpful at all. Do not buy from here!!!
Jed
Nov 24,2023The staff are very unhelpful on their phone line. The products may seem cheaper however you are charged a card surcharge. There products are cheaper however are not always in stock and are required to be ordered in from a supplier.
Hamed Taheri
Nov 20,2023I purchased a monitor from them, but on the same day, I realized it wasn't suitable for my needs. The very next day, I requested a return. However, they asked me for 15% of the product's value as a fee, which was really unjustified.
Matthew Vitagliano
Nov 07,2023Terrible communication and customer service, been waiting on a motherboard for 2 weeks i keep getting told is in stock, but no one seems to know whats going on ?. Retail shop at sunshine also terrible service after telling them i wasnt happy after i purchased a graphics card that was discounted the next day by $100 when i wanted to return an unopened unsealed item or honour their discounted price as it was the next day, the person was a bot i spoke to and showed ZERO empathy, when i reminded him of me spending 5k in store he hung up on me, worst service i have received trying to build a PC. I would recommend PC Case Gear or Scorptec and spend your thousands with people that have a brain and give some service.
Dylan Maxwell
Nov 03,2023NEVER SHOP HERE!!!!!!! Firstly, the laptop I received had a major issue with it. To return it, I had to upload videos to YouTube, clearly showing the issue and they would come up with any reason to make me re do it. (Battery was completely dead, wouldn’t work unless was plugged in) and I was told if this was incorrect I would be charged for a maintenance fee. ( I was concerned they would con me and swap batteries out like nothing was wrong) it was not simple at all to return which under the ACCC it is meant to be. I had to waste money to go through a courier, After sending a serial number off I didn’t receive a reply for over a month. I then received a ‘ major apologies sir but your item is ready for me to return to you, what’s the address’. It is the consumers right that when a major issue occurs they choose the method, (repair, replacement or refund) not the company. why would I want a “repaired” version of this when the factory product didn’t work in the first place? I was then argued with, lied to and emailed me a few messages where they took incorrect snippets out of the ACCC website trying to deny me a refund. Luckily I know my rights and wasn’t able to be subsumed by these criminals. After they found out I knew my rights, it has since been over a month waiting for a manager to contact me ‘ASAP’. Do not ever shop here, faulty products, incredibly awful and rude customer service and absolutely no idea what’s going on. After phoning them I was lied to and denied the privilege of speaking with a manager. Save yourselves the hassle and never shop here unless you want something that won’t work ;)
Barry
Sep 24,2023Pretty good store, there's a guy named Jason in the Frankston store who is the embodiment of positive energy.
Katherine Donald
Aug 25,2023Centr's hosting provider (CloudNordic) was attacked by ransomware, their app has been down for 2 weeks. Anyone who asks if the outage is due to the ransomware attack and if our data (bank details, etc.) is safe, gets their comments deleted and Centr blocks them. Very concerned now.
Richard Rehana
Jun 14,2023I went to return a product that was 2 days outside of their change of mind policy, which ALSO happens to conveniently include a product they falsely advertise will fit. I have literally spent more than $5,000 at this company, they wouldn't return a product that was $35 that they advertised would fit the chassis size I have. Never going there again.
Denjoe
Jun 11,2023Worst place to buy anything. Especially the store in Sunshine. I bought a WD19s Docking station, same day during use had this loud coil whine sound coming from the device. Called the support line. They told me that i can bring it back for a replacement. Took it back. The guy working there tested it in two minutes and came back to say there is nothing wrong with it. I calmly explained and educated them, saying that it takes min half an hr when i connect it to my laptop, two 4k monitors, keyboard mouse, and webcam for it to start doing that sound. Takes the device back comes back in 20 minutes and says he heard the noise but it is not as loud as he would prefer to go to warranty. I again calmy told him to test it throughly rather than to take it to back of the room and come back to say no. He wrote me a service ticket; took the device. Now service says after a week there is nothing wrong with it. Here is the youtube video of the problem. You tell me whats wrong with it? Incredible people. Incredible shopping experience. I left the device at the seller, did not pick it up. Applied to ACCC, but have no idea if these hoons will have some dignity to understand what they did. (Links are not allowed, looks like you have to search in youtube for “Dell WD19S Docking Station Centrecom” They are probably doing this systematically, to prevent people from reducing their workers efficiency. If you go there you will see more people qued up at the technical support / returns than customers. Check the video! You call them via the support line all they say is, we took a note. Store manager will call you, but nothing happens. Never saw a place with no shame like these people. Lie people in the face all day, don't even bother. What a mockery.
Tony Jackson
Jun 04,2023Bought a monitor under advise from the sales people, stating it would work with my setup. After 2 weeks it couldn't be done and was charged $40 restocking fee for returning the item. I saw them tape it up and put it strsaight back on the shelf. The refunds was processed but took 25 minutes and was treated like I was just there to annoy them. I emailed a few times about the issue and was told to return it but ignored my attempt to contact regarding the restock fee.
ETesema
May 30,2023I bought an NUC computer (TNBi7) on 17-05-23. After being attracted by CentreCom’s claim that the PC is “a top notch computer”, I telephoned the company’s Sunshine store for more product information. I was told that I needed to purchase the operating system & a power cable separately. I purchased the PC with these two separate items. The charger came with a power cable. I therefore did not need to purchase it. I contacted Intel for assistance with their product. Intel advised me that the Home Edition of Windows 11 is available for free. Intel also noted that how the retailers configure the products is determined by the respective retailers. I therefore did not need to purchase Windows 11 Pro. I don’t know whether CentreCom’s understanding is that all of their customers prefer Windows 11 Pro. CentreCom could have given me the option to have the Home Edition of the Operating System installed for me by their IT personnel before I collected the NUC unit. I would have happily paid the relevant service fee for installation (of the Home Edition operating system and drivers) setting up. Why CentreCom chose to sell the operating system to me when the Hone Edition is available for free has not been explained to me. Importantly, the PC does not come with CD/DVD player. CentreCom sold to me Windows 11 pro on a CD. If the retailer had the operating system on a USB that should have been presented to me as a preferred option. Installation of Windows 11 from a CD on a PC that does not have a CD drive is a serious challenge, particularly if the PC fails to recognise bootable device with ISO. As per Microsoft’s installation instruction available online, one would need to download Windows 11 disc image (ISO) to be able to install Windows 11. I have created this image on an external HD and connected it to the PC via USB. I have tried unsuccessfully to install the Operating System more than 5 times each day for majority of the 13 days I have had the unit with me since I purchased it. I get the following error messages unfailingly: “a bootable device has not been detected”. I have exchanged a number of emails with CebtreCom over the issue seeking help with the installation. I have also emailed to them the Bios Configuration process images that appear on the desktop. 13 days after I purchased the PC for time-sensitive University education (including for a major assignment that is now due in a few days) CentreCom staff have not helped. During my telephone conversation with CentreCom staff yesterday, I was informed that I could take the unit to one of their stores and pay $90.00 to have the operating system (and the relevant drivers) installed. CetreCom’s excuse is that I purchased the product as “Click & Collect” and that I had not interacted with any of their sales team members prior to my purchase. While I purchased the PC via “Click & Collect”, I did speak with one of their sales staff members and seek their advice prior to the purchase. CrntreCom staff has replied in writing stating that I have not spoken with their sales staff prior to my purchase. This is counterfactual. I have sent them image of the call log taken from my iPhone which shows outgoing call to their number that lasted 7-minutes. I have not received acknowledgment of their erroneous position on this. If I had known the computer is not a plug and play” I would not have purchased the product. Unless I create half a day to travel to one of CentreCom’s stores and wait around until they complete the installation & setting up job, I would not be able to use the PC. I believe CentreCom could have done a better job to prevent the loss of precious time and the frustration I experienced. They could have told me that the Home Edition of the Operating System is available for free and that they could installed it for me for service fee. Once CentreCom realised that this opportunity was lost, they could have provided me with online assistance (via Video link, for example) or help via telephone to solve the installation & setting up problem. From my experience with the NUC11TNBi7, I have formed a strong view that PCs that require installation of the Operating System and drivers should be presented to the market with clear and comprehensive information. In the least, the retailer should distinguish between IT technicians that purchase and sell forward such PCs from endusers with little programming knowledge. TWO WEEKS AFTER I PURCHASED THE PRODUCT - I received an overwhelming support from Intel. - While the logistical burden of dropping it in the morning & collecting it before COB the same day made it extremely hard for me, Clayton store had agreed to set it up. - I spent the past three days learning Bios configuration and eventually resolved the issue around midnight yesterday - Nonetheless, I cannot recover the 2wks I lost
Business Owner
Mar 27,2024I bought a laptop and opted for delivery by post. The website indicates that shipping takes 2 business days for metro locations. My home is just a few suburbs away from the main office of this business. It took almost a week for the tracking number I was given to produce any results on the Australia Post website. When it did produce results it gave me no indication where the parcel was. Apparentely it got redirected to another state. I began emailing the company to ask for help. They kept delaying and asking me to wait until Australia Post updated its website. About a week and a half into this process, the redirection of the parcel to another state was discovered. I sent about 10 messages and got no tangible help whatsoever. Then I asked to cancel the order. Customer service asked me to place a second order (at my expense) on their website and drop into the store to pick it up. They did not offer to refund my first purchase. In fact they told me that I would have to wait until the parcel was found and then redelivered back to them for a refund. Who knows how long that could take. In the meantime, I have absolutely no idea where the parcel is and if I will ever get my money back. My advice to you is do not every deal with this company. There is no way to get in touch with them via telephone. Not once during this entire process did anyone ever pick up the phone to call me an apologize. In fact, they make it impossible to actually speak to a live person and sort stuff out in a timely and civilized fashion. Dealing with this company has been a nightmare. I will never do business with them again.