David was a fantastic help, making sure I ordered the correct replacement seat. Would highly recommend
Excellent customer service. David responded quickly to a query to help identify a replacement product and potential options.
The order process, speed of despatch and packaging were very good. However the use of Royal Mail for delivery was a mistake. The Royal Mail don't appear to use time slots and, in this case, delivered outside the window. Both are inconvenient, resulted in three delivery attempts and, no doubt, made their employees' work more stressful.
Our toilet seat was delivered next day. We were so pleased to find the original make and design to replace our broken one. The Post Office who delivered it was not so good. Our tracking no. didn't work and they didn't deliver it to our chosen alternative deliver address (the local post office). Instead it was left in our driveway and we were sent a picture of it. We were not due home for another hour but thankfully our neighbour took it in for us. The parcel was delivered quickly but unfortunately the Post Office had let us down. Great product!
Unsure of seat type, sent pictures, next day response from Alex technical advisor confirming seat type, order placed and received within 24 hours. excellent communication throughout, recommended ++++
Been looking for this replacement seat everywhere, delighted to find it ,good price fast delivery
Ease of order fast delivery.
Replacement toilet seat and lid was delivered swiftly and was exceptionally well packed.
Quick delivery and easy to fit.
Good product Quick delivery
Helpful and
perfect fit and arrive quickly
Excellent online advice given to source an alternative seat to the obsolete Calypso one we had. Having sent photos and dimensions the alternative was a perfect match and delivered very quickly. Highly recommend.
Online sketches were clear. Delivery prompt. A quality of material indicator,would be helpful..
Just a word of warning .. the bespoke replacement toilet seats (in my case for the Sphinx Antibes), have unsuitable hinges for the environment in which they're intended. Described on the website only as stainless steel, but apparently chrome plated, became very corroded and pitted after less than 18 months. Look nice when new, but impractical and wouldn't expect this degradation for the cost.
Good service
Very helpful advice when phoning regarding product. Seat fitted, delighted with the whole transaction.
Excellent - item priced reasonably & delivered promptly.
Excellent range of seats , have been looking for an exact replacement for months
Brian Severn
Dec 17,2024Excellent logical website, enormous choice of toilet seats, efficient updates after placing an order, fast delivery and most important of all great customer service from everyone I have spoken to there. I have recently placed two orders with this company, one for a new complete replacement toilet seat and the other for a combination of spare parts to refurbish an existing toilet seat. In both cases the knowledge, customer service and efficiency of the staff was refreshingly excellent. I would highly recommend without question this online shop to anyone seeking to buy a new toilet seat or spare parts to refurbish an existing one.