To leave a review you need to be logged in
ChromeBurner is an international retailer in motorcycle gear. We offer a huge variety of motorcycle helmets, boots, clothing and accessories. Order your favorite gear online. We ship worldwide!
Reviews 56
Carl Askew
Sep 02,2024Bought an HJC V10 helmet £70 cheaper than i could get it in the UK. The day before delivery I got the dreaded email Fedx saying Iowed £57 in duties so I email Chromeburner and got a very quick response from Kevin at customer support asking for the link from Fedx so he could pay the charges and then reclaim from Fedx and not hold up delivery. I found chromeburner to be very pro active with the issue i had.
Mrs Jennifer Clunie
Jun 29,2024Item ‘on sale’ with £0.00 shipping charges, seemed too good to be true! Because it was. Invoiced from FedEx around a week after receiving the item for all the duty & tax charges, making the item more expensive than if I’d just bought in UK. Lesson learned!
Alt Account
Jun 12,2024"We pay shipping over £150!" What the don't tell you is that they use FedEx, You get charged VAT, and a "Disbursement fee" (A con) a month later. A month after i made my purchase i'm slapped with a mandatory bill from FedEx which totals 25% OF MY TOTAL ORDER VALUE. Utter joke, It'd have been cheaper for me to fly out and buy the item, don't touch this company.
Paul Smith
Mar 20,2024We purchased 2 x ADX 2 helmets from ChromeBurner. The very first rain we encountered found it's way through the top of the visor. We contacted ChromeBurner and their reply was "the helmets aren't waterproof" We will be using SportsBikeShop.com in the future... ChromeBurner have no interest in aftersales service.. Such a shame that these companies have little care form their customers. I'm hoping to speak with Scorpion and see if they are more receptive.
carl stansfield
Feb 15,2024Fantastic service, I ordered a Bell Moto 3 helmet on Sunday evening at a reduced price , well cheaper than other suppliers, it arrived at my house in the Highlands of Scotland Wednesday lunchtime, Helmet was in perfect condition. Easy online service and definitely well priced, delivered by FedEx who kept me well informed. Definitely use again .
Mr Nelms
Sep 06,2023Do NOT use these guys as they ship to you excluding Import Duty and Tax which you then have to factor in on top of the price you pay. They're certainly not upfront about this when ordering. I WILL NOT USE THEM AGAIN.
alex
Jul 10,2023I am being chased by Fedex for VAT on a helmet I purchased and had imported to the UK. Chrome burners website states that all helmets imported to the UK are VAT exempt, this is not the case, what you will receive is multiple letters from FEDEX threatening you for collection of VAT. AS PER CHROME BURNER WEBSITE ** "UK customers: motorcycle helmets are exempt from VAT so there will be no import VAT on this product upon entry in the UK" ** Chrome burner admitted in the first message that it was an error, however I am now receiving letters from FEDEX, now chrome burner are ignoring me, leaving me with a mess to clean up. I would never shop here again, I advise anyone in the UK to AVOID this place.... its complete hassle. Fedex are trying to chase me for £75 VAT.
David Smith
Jul 08,2023We had ordered a jacket for my Wife previously & had been impressed with the service from ChromeBurner so didn't hesitate ordering a helmet for me. Unfortunately FedEx are chasing me for VAT & their fee despite no end of emails backwards and forwards. ChromeBurner's customer service replied once to an email from me & just told me to tell FedEx they were making a mistake, which I'd already done. I've seen one other review where ChromeBurner offered to contact FedEx to get the charge reversed but I've had no response to the last two emails to ChromeBurner's customer service so can't say I'm impressed this time. Helmet was a Nexx X Viliby & order number was 12000120304. Not sure if FedEx customer service is AI or human but either way it's like talking to a brick wall, they have admitted it's in error but their solution is that I pay it & reclaim on my VAT return. I keep telling them that I'm just a private individual & not a trader. I have previously had to reclaim off HMRC for a parcel delivered by Parcelforce & you don't get the couriers fee back.
Dean Hancock
Feb 25,2022I decided to use Slow burner, I meant Chromeburner because of the competitively priced helmets and the savings were attractive. I purchased the helmet, it was due 17/02/2022. Quite excited I choose to take the day off. At 1800hrs FedEx had still not delivered. 2 hrs later I received a text stating my delivery would be at midnight....gues what??? Nope! A whole week of emails to Fedex (never responded) and a very defensive customer service at Chromeburner left me with a feeling that I'd been scammed. Yesterday and after threatening Chromeburner that I would seek a solution through my bank for reimbursement, I received a text from FedEx stating that I owed nearly £62 in import charges. It eventually found its way to my address this morning without e having to pay the charges. Excuses used by Chromeburner 1. Health and safety because of the storms in the UK. The storm was forecast for the 18th my delivery was for the 17th. 2. We cannot accept responsibility for FedEx.....then why use them especially if you disagree with the import charges as well it makes no sense? I will NEVER buy from this company again, customer services are useless and their response for the import charge was to refuse the delivery and send it back. Honestly, get a grip Chromeburner.
HLT
Jan 08,2022I'm sure many in the UK might be sceptical about buying a helmet from Europe with the possibilities of further import charges that may be applied. I emailed ChromeBurners who reassured me that there would be zero VAT as helmets in the UK are classed as a safety item . They said that Fed Ex might charge a handling charge of of about 10 euros but they said that it had not been applied to most purchases . I purchased a Schuberth C3 Pro for £224 . The Uk dealer wanted £359. In the reviews for this model, Schuberth had been criticised for previously using a aftermarket pinlock. But from 2021, they said they would use a pinlock 120 (120 seconds before misting). I expected to get the older version at the price I was paying, But was surprised to get the latest version. So this was not an old stock helmet. The helmet took 3 days to arrive at my home in Scotland, and there were no extra charges from Fed Ex. First time I have used ChromeBurners, and they gave me a 5star service. I would not hesitate to use them again.
FazerWiz
Dec 04,2021Be warned that despite looking like a UK website, it isn't and the prices advertised to not include VAT which is unlawful in the UK. After delivery you will get an invoice for VAT and handling charge from the courier company, making the prices much higher than you think.
Matthew Lowe
Mar 18,2021Fantastic company with a great range of bike gear at brilliant prices. Order processing, communication and delivery was spot on. Item arrived within 4 days of placing order. Highly recommend.
Mr Rob Phelps
Jan 19,2021I purchased a Krieger US10 from these guys and even though it came from the Netherlands to the UK it arrived super quick - ordered 10th Jan, arrived 19th Jan, I am impressed - BEST price I could find too!
Lez Lee
Jan 13,2021After searching high and low for a motorcycle helmet I wanted (Shark X Drak 2 Thrust), I came upon Chromeburner Motorgear. Their prices were way cheaper than any of the UK moneygrabbers and they had the item in stock I required, along with the optional facemask (this is not standard on this particular model). I was sceptical about spending my money with a company from abroad but I took the risk anyway. Fortunately for me, it paid off. My pristine item arrived after about 10 days and I'm very pleased with it. The packaging was great and the item was better than expected. I would say that the communication by email wasn't the best but I can't comment on telephone communication as I didn't venture down that route. In brief, my particular items totalled around £75 cheaper than any UK seller could offer (or was willing to offer) and they arrived just as quickly. Very pleased.
customer
Jun 13,2020Faster delivery than uk suppliers
brian
Jun 01,2020Bought a Bering Laminated jacket , very hard to locate in the uk , shortage of stock . Came across Chromeburner , all sizes and a good bit cheaper than uk , delivery from Holland included. Arrived spot on time , good prompt reply to emails , will definitely look here in the future for top quality excellently priced gear .
Rich U.K.
May 04,2020Good coms had wrong size and they sorted it straight away
customer
May 04,2020Great crew. Good correspondence and all transactions done by the book with tracking and good delivery times even from Netherlands!!! Thanks Chromeburner!!!
Joe O’Connor
May 02,2020Good price, swift response and ready to answer questions.
85 Great Portland Street, W1W 7LT, London, NL
https://www.chromeburner.uk
LondonLad
Nov 07,2024Returned a motorbike jacket using their website, paid additional £25 for a return label now the company is apparently not accepting returns due to them going into liquidation. Not only do I not have the product, I've lost the money for the product but also paid additional money for postage massively out of pocket now.