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Reviews 891
Sarah N
May 06,2022Fabulous service! Love my new Salthouse England bag.Great communication and quick delivery.always happy to buy from an independent retailer.highly recommended.
Jason Skilton
May 04,2022When in for a new pair of running shoes, the staff are really professional and friendly from the moment you step through the doors. Go to the sports department and its nicely laid out and the shoes are labelled so if you know what you need, then its easy to find the right ones. If you don't know, then the staff are on hand to help you out.
Kevin Brazier
Mar 28,2022Following a recent inquiry into the Ipswich stores in house Fred Olsen, I was informed of staff shortages due to illness, resulting in an arrangement to pick up the desired Travel Vouchers later that day after lunch. Access from an additional key holder to office safe, freeing up the required vouchers. As the phones were diverted to Beccles I and the travel consultant didn't appreciate our locations so blindly made this arrangement, only to be thwarted by my subsequent arrival to the Norwich Road store & in house office locked up. "Never fear William is Here" Its probably not the first time over the years anybody has said that. Nevertheless. That man went over and above the call of duty given my predicament with a late wedding gift, notification by the postal service, of three more days. 15 minutes & three or four phone calls later, one of which was a request to his son to pop home and salvage a voucher or two from his bureau in the home office. Although never needed, as the kind office Lady from Fred Olsen phoned back with instructions too William where the required vouchers in Ipswich could be found. Wil" Thank -you Sir for donning your "The Red Cape & Boots and coming to the rescue of a rapidly deteriorating situation - The "Red Pants" outside the trousers were not required on this occasion. Kind Regards KevinB
Ben
Nov 17,2021Have gone above and beyond for our little lad's uniform, Thank you Andrew, in the Ipswich branch.
Kerri
Nov 12,2021Called the main number today and got out though to Paris in menswear as I was after a specific shirt. He couldn’t have been more helpful and nothing was too much trouble. He called the local stores to locate the product,made sure price was right and gave advise on sizing. His customer service was brilliant and I would highly recommend them and will definitely look at their website for further purchases just a shame we don’t live closer to visit in person! Thanks for the help!
Gary Johnson
Nov 10,2021The customer service is second to none. Been using then for over 20 years
Neil
Sep 26,2021I went to Coes with my daughter to get some school uniform today, the girl that helped us was called Drew and she was just a delightful, happy and helpful young lady, I can’t thank her enough, great shopping experience from a dad who doesn’t like shopping!!!
john Wellsted
Jul 28,2021Visited the store in Ipswich for the first time today, looking specifically for tennis shoes. Not only was I delighted at the choice and (sale) prices, but the customer service was very helpful and second to none. All-in-all, a surprising and very enjoyable shopping experience.
Heart My Home
Feb 22,2021Received excellent communication throughout my order and very quick delivery. Will definitely purchase from here again.
Manor Cottage Crochet
Jan 21,2021Found this fantastic independent store by “googling” for a specific item of clothing that I wanted as a gift. Excellent prices, fabulous customer service and super quick delivery (free for my purchase). Thank you Coes 😊
Jason Gosling
Dec 23,2020Good cricket gear from here, reasonably priced and well made. The customerservice were helpful when I rang to ask about my delivery. I also find the website helpful in finding exactly what i'm looking for.
David
Oct 30,2020Purchased an item a couple of months ago which developed a fault - contacted the manufacturer directly and they asked me to raise it to Coes. Alison and the team were fantastic in resolving a return outside of the normal 30day window when the item developed a fault. They liased with the manufacturer when they were unable to secure a like for like replacement and offered an updated version. Due to style and functional changes the newer garment was not what I was looking for so they were happy to refund the original purchase including all postages costs. Excellent communication in keeping me updated of what was going on. Grade A customer service and I will not hesitate to shop via their website again!
Ruth Green
Oct 03,2020Very fast delivery!! Professional and knowledgeable!!
Liz
Oct 01,2020Excellent service. Good communications and regular order updates. Very pleased with item. Highly recommended.
Reviewer
Aug 25,2020As first-time school uniform purchasers we managed to get several of the sizes wrong, had to swap numerous items and were mystified by the zips and velcro on some garments. All was handled with great calmess and courtesy by Sian, who sorted out sizing and explained some of the finer points of sportswear. Everything was delivered at great speed, beautifully packed, and so now all I have to do is sew on the name tapes!
Sara Murray
Aug 24,2020A quick and effective service was given. I had to make an amendment and this was dealt with very well too. Great!
Abi Charter
Aug 21,2020Very helpful for uniform appointment. Served on time and in a clean environment. Friendly and helpful assistant. The only thing I didn't appreciate is my 5 year old being told off for using the stairs the wrong way of the one way system, when it's not clearly marked. Other than that a great appointment.
J Ball
Aug 19,2020Great quality, fast delivery, helpful and friendly staff.
Jasmine
Aug 18,2020Hassle- free buying online- CCHSG unifrom items. Could be better if it was clear how this buy linked into my loyalty card as there was no option I could see.
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Stuart Phillips
May 25,2022I visited the Maldon branch of Coes last week as I had stupidly left buying a suit for a wedding until the last minute. The staff there were excellent and very attentive. They managed to find me the perfect suit which looks very flattering despite the addition of some lockdown weight ! I was concerned about the alteration of the trousers being done in time but within two days they were back and fitted perfectly. A huge thank you to Alison, Adele, Shireen and the rest of the team who came to the rescue and helped avert a last minute disaster. I have already recommended the store to friends and work colleagues and I will be returning very soon.