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As a specialist ecommerce order fulfilment provider we serve a growing number of direct to consumer (D2C) brands, catering for many small to medium-sized product sectors. Offering multi-channel fulfilment, with seamless integrations with the major ecommerce platforms, and late 10pm order cut-off. Serve your customers better.
Reviews 21
Shay O’Callaghan
Nov 30,2024Paul and the team at Core went above and beyond to help us move our fulfilment over to them after a bad experience with another 3PL. Their team are very professional and great communicators, with good systems in place to ensure things run well for their clients. Would definitely recommend to others.
Steffen Cless
Jul 24,2024We have been working with Core for a year now, everything runs very smoothly, even with larger order quantities there is no problem! Our contact person in the operational area - Cat is super fast and reliable!
Jude
Jul 15,2024As someone who’s done both sides of e-commerce fulfilment, my own warehouse and now a fulfilment centre, I can not press enough that using a 3PL is the most vital part to allowing yourself to focus on the important parts of your e-commerce store. Core fulfilment have exceeded my expectations on, speed, accuracy, customer & client care. I’m always responded to immediately to any queries and they handle everything extremely smoothly. My containers dock with them and my orders get shipped that same day. It’s truly a very smooth and calm process. Not only all that but after originally shopping around and can guarantee the pricing is very fair and affordable for a small brand.
Nicola Auston
Jun 13,2024From the very first interaction, it is evident that Core Logistics prioritises customer satisfaction. Their full team is knowledgeable, responsive, and genuinely invested in understanding and fulfilling their clients' unique requirements. Each aspect of our recent transition to Core was handled with precision and efficiency. Chris in IT for inventory management, Andy for Goods-in and Kelly our very own dedicated customer service support, have all been more than helpful and proactive. We cannot rate Core Logistics highly enough- they would be a reliable partner for any business small or large. Thanks team!
Laura
May 31,2024We've been with Core for around 18 months now and it's been a stress free 18months. We're a very seasonal business but performance against KPIs is always extremely strong, no matter what volumes we throw their way. We have recently had to request some large jobs that are outside of our standard agreement, but very important and time sensitive. Liaising with Kelly has been invaluable as she has managed the turnaround of jobs round so efficiently. We also utilise the customer service team at Core and there's a true passion for our customers from every member of the team. Excellent service all round.
John
Mar 06,2024We've been working with Core Fulfilment for over 5 years, after processing our own shipments for 6 years prior to that. Core are a pleasure to work with. They have a pragmatic approach to the requirements of our business. The team at Core are committed to making improvements and ensuring they meet the SLA (and in most months beat the SLA targets by a considerable amount). We would highly recommend working with Core for your 3PL requirements.
JEM CITY UK
Mar 04,2024Just started at core. It’s my first time outsourcing fulfilment so was quite cautious when choosing who to go with but I’m very confident I have made the right choice. No hidden fees, integration and service has been perfect. I’m very confident I will be with core for a very long time.
Chloe Power
Jan 18,2024I have been working with Paul and his team for many years. They have great premises and work with us to accommodate the nuances of our business. The IT and Customer Services teams are solution focused and work hard deliver a top class service to us and our guests.
RP
Jan 09,2024After a challenging end to 2022 and being quite early on in our relationship with Core we were sceptical about how Paul and the team would be able to turn things around however our experience in 2023 has been night and day. We've seen: - Significant improvements against SLAs - Consistent communication across senior leadership team as headed up by Kelly - Streamlined approach to our pick pack and dispatch process - A more detailed understanding of our business needs with investment in the ongoing opportunities that would further improve this. Big thanks to Core and the team for all the hard work they've done on turning this around - especially when other 3PL are struggling in such a volatile climate.
JR
Jan 08,2024We've been clients of Core Fulfilment for several years now and our satisfaction with their services has consistently remained high. The outstanding support, especially from the Customer Service and IT teams, deserves special recognition – they have consistently been reliable and super responsive. While no company is immune to occasional challenges, Core has impressively addressed any issues we've experienced. Their commitment to customer feedback is evident, as they've not only listened, but also implemented significant improvements to their services. We appreciate the dedication and continuous efforts to provide us with the best experience possible. Thank you to the entire Core team for their exceptional service!
Thomas Bowden
Jan 06,2024We've been using Core for a number of years now, starting with relatively low volume and have ramped that up. 99.9% of the time it works like a dream, I'd say that's a good number to hit. Last year we had a real headache when another 3pl we use went into liquidation. Paul and his team made extra space for us and in 6 weeks they took in 97 extra pallets, got it racked and active. Saved our bacon. About 18 months ago their service dropped off for about 5 weeks. Our business uses another 2 fulfilment centers and this was the case for all of them at the time (one of them went bankrupt). There were UK staffing issues as Brexit came into effect. Core got hold of the issue and have fixed it. Great company to work with.
Andy Royles
Jan 05,2024We have been using Core Fulfilment now as our 3PL partner for over 3 years and despite some difficult times during Covid and the Royal Mail disputes the service we receive is first class. In the last 12 months service levels have been nothing short of excellent and Paul and Jeremy and the entire team should be congratulated for their efforts in delivering a first class business. A fantastic business to deal with and highly recommended. ECS Electronics Uk.
Carolyn Whitelry
Dec 08,2023Core have always been reliable and helpful. Their customer service is amazing. 🤩
Wayne Rowley
Dec 08,2023"Simply amazing experience with Core Fulfilment! I cant believe how quickly and seamlessly they process and deliver my products to customers. The service from the initial consultation through rollout was fantastic - they helped customise solutions for my business's needs. The technology and warehousing capabilities enabled rapid fulfillment no matter the order volumes. I was so impressed with their detailed inventory tracking and real-time analytics tools as well. Prices are fair and deliveries fast across the country with hardly any hiccups or issues to resolve. Overall an outstanding, 5-star partner for streamlining fulfillment. I highly recommend!"
Penny Lane
Dec 08,20235 STAR Exceptional Fulfilment Services by Paul Burns and team at Core Fulfilment Review by Penny Lane, founder and CEO of The Perfect Cosmetics Company. Navigating the competitive cosmetics industry requires partners who are not just capable, but exceptional. Paul Burns at Core Fulfilment stands out in this regard. Over our three-year collaboration, The Perfect Cosmetics Company has reaped the benefits of their unparalleled service. Core Fulfilment excels in speed, understanding, and offering fair pricing, ensuring seamless operations across our varied sales channels, including TV, retail partners, live TV shopping, Amazon, and other digital platforms. Their Amazon-approved service and dedication to customer satisfaction are remarkable, consistently going the extra mile to ensure our customers’ happiness. In a world where efficiency is key, Paul and his team have been indispensable allies, earning my highest recommendation for anyone in need of top-tier e-commerce fulfilment services.
Kimberley
Nov 08,2023We joined Core in Summer 2021 as our business was rapidly expanding and we couldn't keep up with the orders anymore. Unfortunately due to a number of factors which I will mention below, we decided to leave in February 2023. I will mention the few positives first: The onboarding process was very smooth, and the IT team were always quick to reply. The inbound team have also always been very responsive. Their main disadvantage as a fulfilment provider is that from what we have gathered, their business model relies almost solely on employing temporary workers, which is why their service can never be consistent. The first 6 months of working with Core were great, the fulfilment of the retail orders was almost perfect, however they did not seem to have a very good understanding of large B2B orders and have always struggled with these. The first problems started around September 2022, there was a point we had over 200 orders waiting to be shipped and it was taking at least a week to ship anything. We requested a meeting with the owner to find out why things had gone so wrong. The meeting took place in October 2022, the owner blamed “record-low unemployment” and said they were struggling to retain the agency workers. They did promise things would get better, and they did, for about 2 weeks after the meeting, then things started to slow down and the orders were building up again. In early November 2022, we questioned again why fulfilment was taking so long, and their reason was one of their other clients had started Black Friday early and they were now running very behind, so clearly, they were not prepared for a commerce event that happens at the same point every year. We struggled our way through the whole of Black Friday and peak Christmas trading, constantly having to apologise to our customers for the late fulfilment times, and constantly having to battle with Core Fulfilment to get our orders out. For the first two weeks of December 2022, we had to pack and ship almost 100 orders from our office, whilst still paying Core Fulfilment to do the exact same thing, all because they simply could not get the orders out the door. It was at this point we decided we did not want to work with this company anymore. The whole point of hiring a 3PL company is to reduce the fulfilment workload so you can focus on other parts of the business. With Core Fulfilment, we were still doing the same work (if not more due to their mistakes) and paying them a premium at the same time. I haven’t even mentioned the fact they also regularly lost our stock, sent out numerous orders with products missing, amended and even cancelled our orders without informing us, and even sent out other company’s products to our customers. The customer service I’m sorry to say was abysmal, we had to repeatedly email them for a simple task to be actioned, and their stock management was almost non-existent. They also do not ship all orders out on the same day, even orders with a next day shipping service, which is quite frankly appalling as this was one of the main reasons we chose them. So their “late cut off times” is simply a lie as it means nothing. Overall, I do not recommend using Core Fulfilment, which is a real shame because having met them in person, they seemed like very friendly people, gave all the right answers and made us feel a lot more comfortable with having them as our fulfilment provider. However after everything I have mentioned, plus incompetent staff, lazy management and poor processes, this all makes for a terrible, terrible service. For your own sanity, AVOID AT ALL COSTS.
Mark Brown
Aug 08,2023I have recently moved from another fulfilment provider to Core Fulfilment in Crewe and I have to say the negative reviews are not representative of our experience as a customer. We sell a product Called Airgon which is is a vortex deaerator to reduce consumer heating bills by upto 30%, its a multipart pick and costs £249 so it has to go out perfect. We negotiated a deal which included; notice period and rates ,MOQ and packaging which was definitely in the spirit of partnership, so the review that talks about small print, he clearly didn't read the contract before signing it. We are now in our 3rd week and its so refreshing to feel valued, the staff are amazing and you can tell walking around the site that everyone enjoys working here. They are super efficient, do what they say and then show you when they have done it. The onboarding process was straight forward and simple. The IT Manager Chris has been extremely helpful and gone out of his way to support us on manual orders and collections. So I would ignore the negative reviews its not representative of this business and I would be happy to share our experience personally if you are thinking of working with Core. I give them 5 stars because this is how a 5 star business should operate.
CHRIS DEIGHAN
Dec 24,2022If you are thinking of using this company to look after your products, please read on below to find out how this company truly treat people. This company hired a recruitment agency, looking to find a prospective new employee in a specific area of the business, and filter candidates down. I was luck to be one of the chosen few and was excited when I was requested to meet at a hotel for an interview, being only one of 2 or 3 candidates. I arrived at the hotel 30 minutes early to be prepared awaiting the arrival of one of the company directors, what unfolded next was a true shock. I waited for 2 hours and nobody turned up. I was understandably angry however I do understand that there may have been reasons for the no show however the lack of communication was astonishing and the most unprofessional experience of my whole life. The recruiter spoke to the CEO of the company and apparently he asked for my number and I was promised a phone call that evening to apologise. Unsurprisingly the phone call never came. I was let down twice in the same day by this company, after taking unpaid leave to attend the interview, many miles away from home at a location chosen to suit them. Still one week on, no call, no communication, nothing. This experience highlights the moral compass of this organisation. If they treat potential employees like this, how do you think they will look after your goods. I dodged a bullet here, look at the other reviews, do yourself a favour and take your custom elsewhere. A disgusting experience.
Renaldo Bothma
Aug 22,2022Stay far away from this company. They are cheats. Their fulfillment is great when you use them. But they have hidden costs and small print that was not discussed when setting up an account with them. After a certain amount of time they applied a MOQ on our account and you need to pay for that even though it was not discussed or mentioned in the onboarding. Picking and packing costs also went up without informing us. Stuck with a massive unnecessary bill for services we did not make use of. So for a small business I would not recommend this company as they basically dont care about you as a small business. Its a real shame how they have treated our business. As we were happy with their fulfillment. But the extra costs for services we didn’t use is ridiculous.
Units 1-3 Orion Park, CW1 6NG, Crewe, GB
http://www.corefulfilment.com
John
Jan 25,2025We have recently transferred our 3PL business to Core Fulfilment and the whole process has been a fantastic experience. From the initial meetings with Paul, through to a truly seamless onboarding process, the move for our business could not have gone better. Core have dedicated teams looking after the different areas of the business, Chris has ensured that the IT switch went smoothly, Kelly has been amazing in Customer Service and Andy had us up and running and shipping orders within 48 hour of receiving the stock. Moving your 3PL is a daunting prospect but Core took all the stress out of the situation and handled everything very professionally. Great job so far!