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Craft auto part is America's largest online auto parts store, find your car part by brand or by category. Right now!
Reviews 10
SHARON G.
Jun 25,2024If I could leave a -0 review, trust me, I would. Long review here, but I am writing this to help you make a better decision when attempting to purchase from this vendor. here goes. On 3/26/24, I contacted the vendor (CraftAutoParts.com) by phone, and spoke with a representative Alan L., for an auto part for my vehicle. After speaking with the representative, I was told that the part would be a brand-new part and should not have any issues, the representative re- assured me before the purchase. I proceeded with the purchase for the item for my vehicle (Rear Differential) from the vendor Craft Auto Parts (High Springs City Boys) on 3/26/24 in the amount of $1,426.00. The part was delivered on (3/30/24). Although looked new, the Part was placed on my vehicle; however, the part was determined to be defective and did not work. On Tuesday (4/2/24), I contacted the vendor (Craft Auto Parts) representative Alan L. by phone to inform him that the part did not work. Alan then re-assured me that a return label will be sent after 24 hours. While in between, he mentioned they were working on a replacement part. After the 24-hour time-frame had elapsed, date being Wednesday, (4/3/24), I contacted the vendor by phone, and Alan again re-assured me that the company was “working on it, to generate a return label and initiate a replacement part and it takes sometime so keep patient”. I responded, “I am being patient, but the replacement part needs to be checked for accuracy and for malfunctioning and that this was a terrible inconvenience, and that I didn’t want to keep dealing with parts that are not working. Then Alan provided a “concise response” by saying “Thank you for your patience and understanding. We’re prioritizing a thorough check on the replacement part to ensure its accuracy and functionality. Rest Assured were committed to resolving this inconvenience for your promptly”. Again, I trusted that Alan would do the right thing by the consumer and proceed with providing customer service and the replacement part for which I had already paid & return label. On Thursday, April 4th, Alan was contacted again. The message that was received now said the following, “ it’s in the line- up we’re checking the malfunction issue for the damaged part and meanwhile getting ready the other one for replacement. Also, a return label so kindly co-operate let the quality department work.” However, but this time a return label still hasn’t been sent to me nor have I sent the returned part due to not having the returned label that was said to be sent after 24 hours. I then questioned Alan, “how are you all checking the malfunctioning part when I still have the part?" Response from Alan, “We are checking the malfunction as an issue if is possible to happen with the following part or not. And meanwhile proceeding with replacement part as well. So kindly wait and let us take our time”. I then messaged, “I am trying to wait patiently, please keep me informed regularly throughout this processed. Time is of the essence” April 5th, No update from Alan. Attempted to contact him by phone, No answer, no return call. However, a text message was received afterwards. It said the following, “I will reach out to the office and check the status”. After this message, I had enough of the promises, and no corrective actions on the company’s behalf while my vehicle was still not fixed from me purchasing a part that I thought I purchased from a reputable company. I responded, “I’m tired of the lies, and that I need my full refund.’ Alan then responded, “Now I’m not gonna give you a single reply, just send you the return label, and that there are no refunds. Thanks” After the last communication with Alan, I was then in contact with a new representative from the vendor, and we messaged about the refund process. I was told over and over to cancel the dispute with my bank by them, but at this point I had/have no trust or credit worthiness with this company and kept my dispute open with my bank. Since then, there was some communication back and forth, two months later after getting BBB involved, a resolution for me was a partial refund 1069.00 but I paid full total amount of ($1,426.00). because I’d sent back their part over a month ago, I requested a full refund several times, and I was told by the vendor that my money was stuck with the bank. There were inconsistent stories and no real truths given to me from this merchant. The auto part was deemed defective and did not work for my vehicle and that is the reason it was sent back, thus why I was seeking a full refund especially after they had their part in their possession since middle of April of 2024. In the end, I loss time, and money dealing with this vendor. Although, the company communicated, we received run-arounds. Buyer PLEASE BEWARE!! BBB was a life saver!
Jeana R Jackson
Apr 20,2024Never received ordered parts and received nothing but the run around: currently seeking restitution thru my credit card .
Jim Matson
Sep 13,2023I called many auto parts stores before this and got a complete run a round. They, James, had me take a picture of the part that I needed and found the actual part I was looking for (1968 cutlass) absolutely so thankful for the employee James to help me. This company knows the detail for very hard to find auto parts. 😁
Dave Walker
Jul 22,2023Good service nice working staff help me a lot to find part for my 2009 Ford F150 with standard 6 months of warranty on all parts every weekend 30% off on all parts
Keitha Ray
May 13,2023I ordered several parts 03-23-2023 I was sent a contract to be signed via Adobe. Craft Auto parts found one item on ebay with brush auto salvage for 390.00 I paid 532.99. The item was not both parts I ordered. I was supposed to receive it on 03-26-2023 I did not receive it until 04-14-2023. The item was not had broken parts and did not include shifter linkage I had ordered. I returned what I had received. After begging for a return label. My USPS tracking number sent a verification email proving the returned item was delivered on 05-02-2023. I forwarded a copy proving it was received by brush auto to Craft auto parts com I still have not received a refund. I contacted them by phone. They are hanging up on me. I have reported them to the federal trade commission and I am disputing the transaction with my bank.
Donyai Jones
May 03,2023Great Customer Service! Jordan was my representative, Very helpful and everything done in a timely manner.
Erick Joseph
Apr 28,2023I greatly appreciate the service & satisfied the kindness of Mr Jordan & Also referring my friends in the future THANKS
Kakashi Takashi
Apr 25,2023I’m very thankful for Mr. Allen Peter for his good service and helping me with what I needed.
justin delfavero
Apr 08,2023Craft Auto Parts is an awesome business. They have high quality parts for a reasonable price, And not to mention they really do care about their customers Kevin was amazing he helped me find the correct part for my 2012 Dodge Charger when the dealership couldn’t do so.I highly recommend this business and will continue to do business with them as well, I couldn’t be more satisfied!
18788 High Springs Main St High Springs , 32643, florida, US
http://craftautoparts.com
Deb
Nov 25,2024I received the part in a timely matter and wanted to order other parts the sales rep gave me his personal number to call and order parts the only problem everytime I called I got this message about this call can't be completed as dialed so I tried calling the main number and I still can't get through I was completely satisfied with the part I'm what the heck is going on I want to say the reps first name is Rodney or Jacob