Diffusion

Hosted by David Simmons

2.5 (30 Reviews)

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Reviews 30

2.5

Out of 5.0

Ronald Benson

Feb 10,2025

Scam company

Joan

Nov 06,2024

Wanted a big size suitcase to fit a printer in. Phoned up and spoke to a guy called Ali. He promised me one set which was what I wanted. I asked if there was a discount code, he said, order the cheap one and he will send the better ones if I put a note in my order. I did as I was told. The suitcases took 14 days to arrive. Then to my complete disappointment they were the cheapest suitcases I have ever encountered. They probably won't survive the journey. Not trustworthy people.

jude thompson

Aug 07,2024

I ordered a set of 3 suitcase at a very cheap price which made me sceptical, there was no need I recieved them in less than a week and they are really good I couldn't purchase one for the price i paid for 3, I messaged them to enquire how long delivery would be and they responded quickly. Would definitely order from thus company again

customer

May 11,2024

Ordered suitcases and they arrived today. So pleased with them. Now I need July to come so I can pack them and get on that plane. Thankyou so much.

Nathan Ongena

Mar 18,2024

SCAMMMMMMMMM

Ni

Mar 06,2024

Returned item via recorded delivery . Still waiting for my refund from klarna , its been months

Dave

Jan 17,2024

Don’t bother with them. Faulty clothes, don’t reply when get in contact with them.

Carrie Harding

Dec 29,2023

Awful! They cancelled my order due to fraud…. Erm it wasn’t fraud…

Jacqueline harris

Dec 28,2023

My order came the next day after ordering it. This service was brilliant. Thank you.

JJ

Dec 27,2023

3 items £243 missing. I do have the evidence of opening the parcel and counting the items contained in the parcel, but Diffusion still says they sent?! Very frustrating experience! Will report to the police and raise a dispute. This is unacceptable.

Graham morgan

Nov 25,2023

Very deceiving got new price tags on clothes yellow the a 20% discount on rail but say the 20% has already been taken off when you purchase

Customer

Mar 09,2023

Seeing the other reviews at first made me hesitant shopping here. The prices were great and the cheapest compared to other shops, so I risked it anyway. The clothes arrived as described, clean and in the correct size. They were delivered on the 2nd day after ordering, despite the expected time taking 4-5 working days, so plus points for that.

Sarah P

Jan 03,2023

Ordered online on a public holiday and expected delays but my order came 4 days later which is amazing for international delivery! Was packaged nicely and had the authenticity card included for my item as well. Definitely would buy from them again.

Lee Fox

May 03,2022

Placed order over £596 with a small amount received. Outstanding money left and chased for is £330.57 Tried to call and text,email several times and kept being fobbed off.

Taz S

Feb 14,2022

Placed an order online and arrived within 24 hours even though selected as standard 3 to 5 day delivery service. Excellent shopping experience which I cannot fault as a first time buyer from this retailer. I will definitely be shopping at Diffusion again. 10 out of 10. The order arrived well packaged and as described. Love it.

Richard Hopkins

Sep 14,2021

All the clothes are dirty from this shop

lydia cook

Jul 28,2021

Absolutely disgusted with this shop!! Brought a tshirt, has been worn once by my son, noticed a hole in the bottom of the tshirt, quite clearly a fault in the material, took it back to the Merryhill branch only to be told that fault is not on there list so they can’t do anything about it! So I have been left with a faulty top with a hole in , £80 out of pocket. Don’t buy from their shop as if there is a fault with the item that are not bothered at all, just want your money and then no responsibility. The worst customer care, shame on you diffusion!

Thomas Monson

Oct 21,2020

Love these guys, just wish they had a website? What's happened?

Morgan Barnes

Oct 09,2019

I ordered a Versace man bag online. After filling out my address details and ordering the bag on my confirmation order email it had keeps the street adress but the postcode and the town had changed. I am super unhappy about this due to this was a timed order for an event I am attending to. I am still weighing on a ripply email.